always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
Company replied
We used the Heanor funeral home for my Mum's Funeral. I can only say that the staff in-particular Katie, Bex, Steve and Bryan were amazing. From meeting Bex and Steve when they picked My mum up to all... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
Company replied
Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Felt at ease everything was expand so I…
Felt at ease everything was expand so I knew what was going on very helpful and when I went to see my mom she looked beautiful and peaceful
March 18, 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so glad to hear that you felt at ease throughout the arrangements and that everything was explained clearly for you. It means a great deal to know that when you visited your mum, she looked beautiful and peaceful. Our team always aims to care for loved ones with dignity and gentleness, and your words truly reflect that. Thank you for taking the time to share your experience during such a difficult moment.
FuneralCoop
Wonderful staff full of integrity and support.
I used the Stirchely branch of co-op when my daughter passed away suddenly in March and they were truly wonderful.
Ensuring our family wishes were listened too and respected.
Faultless respect when taking care of my daughter.
Lisa Morgan lead my daughters time there and did so with such integrity and support.
Arranging for her final bed to be spray painted and ensuring a fast turnaround when the top had a spelling error, even ensuring the urn for her ashes was perfect.
The whole staff team at Stirchely took time to listen to us, particularly the lady on reception whose name has escaped me, offering exceptional support and maintained contact every step of the way.
I never wanted to use any funeral service for a child but I am so happy that my daughter stayed at Stirchely to be looked after and taken on her final journey.
Lisa ensured the hearse and limousine drivers wore pink ties and recommended a wonderful celebrant who captured my daughter’s life perfectly in the service.
I will be forever grateful for how they made the hardest stage of our families life that tiny bit easier.
April 29, 2026
Reply from FuneralCoop
Thank you for sharing such a deeply heartfelt review. We are truly sorry for the loss of your daughter, and we are incredibly grateful that you took the time to write about your experience during such an unimaginably difficult period.
It means so much to hear how the team at Stirchley supported you with care, respect and compassion every step of the way. Your words about Lisa, and the wider team, are especially moving. We are humbled to know that their support made this hardest stage of your family’s life even a little more bearable. Your gratitude will be shared with everyone involved, particularly Lisa and the colleagues you mentioned. Thank you again for trusting us at such a painful time. We are thinking of you and your family.
Take care,
FuneralCoop
Leanne Young our angel help
Leanne who dealt our Mothers funeral ,was brilliant nothing to much trouble and the help, care and compassion she gave us was gratefully received, the whole unhappy event was made bearable with her by our side thankyou so much Leanne xx
April 10, 2026
Reply from FuneralCoop
Thank you for your heartfelt review. We’re truly grateful for your kind words. It means so much to hear how brilliantly Leanne supported you through your mother’s funeral arrangements. Her care, compassion and willingness to go above and beyond are exactly what we hope families feel during such a difficult time, and we’re glad she was able to make an unhappy moment a little more bearable. Thank you for taking the time to share your experience. We will make sure Leanne sees your lovely message.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your wonderful review. We’re truly grateful for your kind words. It means a great deal to hear that our team came across as charming, caring and professional during such an important time. We’re proud to support families with compassion and dignity, and your feedback is deeply appreciated.
Take care,
FuneralCoop
Brilliant funeral home, can not fault them staff are AMAZING
The team provided exceptional service. I felt comfortable asking questions, and they thoroughly explained every detail, exceeding expectations in their care for my father. When I inquired about handprints, they were transparent about the potential difficulty but assured me of fingerprints. Nevertheless, they successfully obtained a remarkable handprint. The placement and size of the hand, particularly a uniquely shaped finger, immediately confirmed it was my father's. They captured this with exquisite precision, without attempting to alter the natural curvature of his fingers. It appeared exactly as his hand would rest on his chest or a surface. I am profoundly grateful for their services. My father's illness progressed rapidly, and he had not selected a funeral home. Consequently, following his passing at 6:52 p.m., this decision was not immediately at the forefront of my mind. After the Katherine House Hospice staff prompted us, we sought a funeral home. We chose this establishment, having utilized the Co-op for other family members previously. They permitted us to remain with him throughout the process, even accompanying him to the transport vehicle. Given his preference against a formal funeral, it was comforting to be able to accompany him as he departed. If love could have preserved him, he would have lived eternally. For those seeking a funeral home for a deeply cherished individual, I wholeheartedly recommend this establishment. They care for your loved one with the utmost dignity and respect. Their dedicated staff members are consistently available to facilitate a seamless process. Rip Dad
February 27, 2026
Reply from FuneralCoop
Thank you for sharing such a heartfelt and moving review. We are truly honoured to know that our team were able to support you with such care, clarity and compassion during an incredibly difficult time. It means so much to hear that you felt comfortable asking questions and that every detail was explained with patience and understanding. We’re especially touched by your words about the handprint,knowing that it captured your father’s unique features so naturally and authentically is something the team will be deeply proud of.
Thank you for your heartfelt recommendation. Caring for your father with dignity and respect was a privilege, and your words will mean a great deal to everyone involved.
Take care,
FuneralCoop
Great Customer Service
Great Customer Service. The team were friendly, kind and professional. Kept us informed and Kevin and Anneliese guided us through the various options and explained the funeral arrangements. They liaised with the Officiant and printers etc. Anneliese guided our family and the family pall bearers and made my Auntie Grace feel relaxed at the end of the service. Thank you and will recommend you to others.
February 24, 2026
Reply from FuneralCoop
Thank you so much for your wonderful review. We’re delighted to hear that you experienced such friendly, kind and professional support throughout. Kevin and Anneliese will be especially pleased to know their guidance, clear explanations and coordination helped make the arrangements easier for you and your family. It’s also lovely to hear how Anneliese supported your family and pallbearers on the day. Your recommendation means a great deal to us all.
Take care,
FuneralCoop
Excellent personnel, Sensitive and caring
Excellent personnel Sensitive caring, consider every detail, nothing too much trouble.
Comforting experience at a very hard time handled with sympathy and compassion
Gillian organised beautifully and helped us through this trying time by giving us time and care. An absolutely wonderful asset to your company as were the rest of the staff, professional, respectful and caring
April 7, 2026
Reply from FuneralCoop
Thank you for your wonderful review. We’re truly grateful for your kind words. It means so much to hear that our team’s sensitivity, care, and attention to every detail brought comfort during such a difficult time. We’re especially pleased to know that Gillian supported you so beautifully, giving you the time, understanding, and compassion you needed. She will be deeply touched by your praise, as will the rest of the team, who always strive to be professional, respectful, and caring. Thank you for placing your trust in us.
Take care,
FuneralCoop
The whole funeral was done very well…
The whole funeral was done very well all the family all thought so too, the Service at the Cremnd the grave side was better then was expected and every one else agreed .
So thanks for everything .
Alan Larkin
April 8, 2026
Reply from FuneralCoop
Thank you for your review. We’re truly pleased to hear that the funeral was carried out so well and that your whole family felt the same. Knowing that both the service at the crematorium and the graveside exceeded expectations means a great deal to the team. Thank you for your kind words and for placing your trust in us.
Take care,
FuneralCoop
Very well informed in formed in all…
Very well informed in formed in all stages,any additional information needed they were there to help and guide you though everything.
April 10, 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so pleased to hear that you felt well informed at every stage, and that our team were always on hand to provide any additional guidance you needed. Supporting families with clarity and care is incredibly important to us, and your kind feedback means a great deal.
Take care,
FuneralCoop
The staff at the coop funeral home went…
The staff at the coop funeral home went above and beyond to help me and my family at such a difficult time. The way they treated my late husband was amazing with so much kindness and respect. They did an amazing job making him look like his old self. Words cannot express how greatful we all are for all the help we recieved.
March 3, 2026
Reply from FuneralCoop
Thank you so much for sharing such a heartfelt review. We are truly humbled to hear how much the team’s care and support meant to you and your family at such a difficult time. The kindness and respect shown to your late husband is something we take great pride in, and knowing that he looked like his old self brings real meaning to the work we do. Your words will mean a great deal to everyone involved. Thank you for placing your trust in us and for allowing us to support you through such a deeply emotional moment.
Take care,
FuneralCoop
The whole team were very kind and understanding
The whole team were very professional, kind and understanding. They could not do enough and made a very sad occasion a lot less painful. We very are grateful to the whole team and thank them. As their employers you can be very proud of them.
April 7, 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We’re truly grateful for your kind words about the team. Knowing that their professionalism, kindness and understanding helped make such a sad occasion a little less painful means a great deal to us. Your appreciation will be shared with everyone involved, they will be incredibly proud to know the support they provided made a difference to you and your family. Thank you for placing your trust in us.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you so much for your review. We’re really pleased to hear that everything was just as you’d hoped for. Providing a thoughtful and supportive service at such an important time means a great deal to us, and your feedback is truly appreciated. Thank you for placing your trust in us.
Take care,
FuneralCoop
Frmums funeral om walking in and meeting Mandy we…
From walking in and meeting Mandy we received a very warm & friendly welcome at this sad time she made everything easier for us she was so understanding and helpfull. Mandy did follow up calls to keep us updated & on the funeral the team was wounderful & caring.
April 10, 2026
Reply from FuneralCoop
Thank you so much for your thoughtful review. We’re truly pleased to hear that Mandy was able to offer such a warm and friendly welcome at a very sad time. Her understanding nature and the way she kept you updated throughout the arrangements is something she takes great pride in, and your kind words will mean a lot to her. We’re also glad to know the wider team provided a caring and supportive service on the day of the funeral. Thank you for taking the time to share your experience and for placing your trust in us.
Take care,
FuneralCoop
Excellent service from start to finish.
Excellent service from start to finish.
All staff were lovely and so caring and respectful
March 16, 2026
Reply from FuneralCoop
Thank you so much for your wonderful review. We’re really pleased to hear that you received excellent care from start to finish. Our teams always aim to provide a compassionate and respectful service, so it means a great deal to know this was your experience. We truly appreciate you taking the time to share your feedback and for placing your trust in us.
Take care,
FuneralCoop
I was very impressed with the kind and…
I was very impressed with the kind and caring attitude from all the staff at the CO-OP,as were the rest of our family. Everything was made alot easier for us at a very difficult time. Thankyou very much to all concerned. If
March 25, 2026
Reply from FuneralCoop
Thank you so much for your thoughtful review. We’re truly pleased to hear that you and your family felt supported with such kindness and care from everyone . Knowing that our team helped make a very difficult time a little easier means a great deal to us. Your appreciation will be shared with all the colleagues involved, it will mean a lot to them. Thank you again for placing your trust in us.
Take care,
FuneralCoop
Friendly and a very personal service
Friendly and a very personal service
Excellent customer care
Jehane and Andy (celebrant) were amazing x
March 4, 2026
Reply from FuneralCoop
Thank you so much for your lovely eview. We’re delighted to hear that you felt supported with such friendly and personal care. Jehane and Andy will be truly touched by your kind words, they take great pride in helping families feel comfortable and looked after. We really appreciate you taking the time to share your experience and for placing your trust in us.
Take care,
FuneralCoop
Tracey from the oxley branch is the…
Tracey from the oxley branch is the best, when we planned my nans funeral she gave us the time we needed and helped us with all that needed to be arranged. She was at the end of the phone if we needed to change anything. Also when we went too see my nan the day before she made everything so lovely for us. And was there for me when I needed a hug
Would highly recommend
March 5, 2026
Reply from FuneralCoop
Thank you so much for your heartfelt feedback. We are truly sorry for the loss of your nan, and we’re so pleased to hear that Tracey was able to support you with such care and compassion throughout. Giving you the time you needed, being there whenever you had questions, and creating a peaceful and thoughtful moment to say goodbye are all so important and it’s clear Tracey made a real difference. Your kind words about her support, especially during such an emotional time, will mean a great deal to her and the whole team.
Thank you again for your recommendation, it is truly appreciated.
Take care,
FuneralCoop
We lost my sister Christine back in…
We lost my sister Christine back in January this year, it took some time to cremate her body but apart from this the undertakers, funeral directors, coroners and police were sympathetic and understanding on what had happened they gave us the honest truth on how she died.
January 28, 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience. We are very sorry for the loss. This must have been an incredibly difficult time for you and your family. We’re grateful to hear that the teams involved were able to support you with sympathy, understanding, and honesty throughout the process. Providing clear information and compassionate care is so important, especially in challenging circumstances like these. Thank you again for your kind words.
Take care,
FuneralCoop
Sarah and Rebekah and the staff on the…
Sarah and Rebekah and the staff on the actual funeral date were very compassionate, friendly and very efficient.
March 23, 2026
Reply from FuneralCoop
Thank you for your kind feedback. We’re so pleased to hear that Sarah, Rebekah, and the team provided compassionate, friendly, and efficient support on the day of the funeral. We know how important it is for everything to run smoothly, and it means a great deal to know the team helped make the day as comfortable as possible. Thank you for taking the time to share your experience, it is truly appreciated.
Take care,
FuneralCoop
Very nice people very understsnding…
Very nice people very understsnding easy to talk to
January 29, 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that you found our team nice, understanding, and easy to talk to, this is exactly the level of care and support we aim to provide to every family. Your feedback really means a lot to us, so thank you for taking the time to share it.
Take care,
FuneralCoop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.