always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
Company replied
We used the Heanor funeral home for my Mum's Funeral. I can only say that the staff in-particular Katie, Bex, Steve and Bryan were amazing. From meeting Bex and Steve when they picked My mum up to all... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
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Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
549 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Genuinely caring and respectful
Genuinely caring and respectful. My Mum's wishes did not make for easy arrangements but Maria and the whole team smoothed the path. The only suggestion I would make is to make advice on the door more clear. Do you knock or ring. Can you speak to someone to make initial contact to make an appointment?
March 24, 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We’re truly sorry for your loss and are so pleased to hear that Maria and the team were able to support you with care and respect, especially with arrangements that were not straightforward. It means a great deal to know they helped make things a little easier during such a difficult time. We also really appreciate your suggestion regarding clearer guidance on how to make initial contact. This is helpful feedback, and we will share it with the team to review. Thank you again for your kind words and for highlighting an area where we can improve.
Take care,
FuneralCoop
Kind and caring.
I recently lost my dear Mum and contacted Co-Op Funeralcare Huntingdon to take care of her funeral.
Everything was arranged with kindness, care and empathy. Nothing was too much trouble.
We are very grateful to everyone that works for Co-Op funeralcare, they have all been wonderful, especially Tina and Carol.
We highly recommend the team at Huntingdon and we thank them all very much for helping us through this difficult time.
March 26, 2026
Reply from FuneralCoop
Thank you so much for taking the time to share such kind words. We are truly sorry for your loss and honoured that you chose our funeral home in Huntingdon to support you during this difficult time. It means a great deal to hear that everything was arranged with kindness, care and empathy, and that the team were able to make things a little easier for you. Tina, Carol, and the wider team will be especially touched by your feedback, they are dedicated to providing the highest level of care and support to every family they serve.
Thank you again for your recommendation and for trusting us to look after your Mum’s funeral arrangements.
Take care,
FuneralCoop
The help and support we had from Mandy…
The help and support we had from Mandy in the Cinderford Office
April 2, 2026
Reply from FuneralCoop
Thank you so much for your kind words. We’re really pleased to hear that you received such helpful support from Mandy at our Cinderford office. She will be truly touched to know the difference she made during this time. Your feedback means a great deal to us, thank you for taking the time to share it.
Take care,
Funeral Coop
Excellent service
Very friendly and caring people who go above and beyond in such sad situations .
March 23, 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that you found our team friendly, caring and willing to go above and beyond during such a difficult time. Providing support and compassion when it matters most is very important to us, and your feedback is truly appreciated.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you experienced empathy and clear communication throughout the process.
Providing support and keeping families informed every step of the way is very important to us, so it’s great to know this came through in your experience.
Take care,
OurCoop
Dale's big day.
Everything when we'll. The service was amazing, the bikers that came with the hurse and the turnout was fantastic. A day we never forget.A fitting tribute to our son. Thank you Co op.
March 25, 2026
Reply from FuneralCoop
Thank you so much for your kind and heartfelt review. We are truly sorry for your loss, and we’re honoured to have been able to support you on such an important day. It means a great deal to hear that everything went well and that the service, including the tribute with the bikers, helped create a fitting and memorable farewell for your son. Your words are deeply appreciated, and we’re grateful you trusted us to be part of such a special tribute.
Take care,
OurCoop
I can't recommend this company enough
I can't recommend this company enough, the staff are lovely and very empathic and understanding of your loss plus nothing is too much trouble for them they make it clear that they are there for you whenever you feel the need to talk or go over any concerns..special thanks to Rie at mickleover coop funeral directors over the loss of my dear brother.
January 31, 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We are truly sorry for your loss, and we’re honoured to have been able to support you during such a difficult time. It means a great deal to hear that our team were able to provide empathy, understanding and reassurance, and that you felt supported throughout. We will be sure to pass your special thanks on to Rie at Mickleover, your kind words will mean a lot. Your recommendation and feedback are sincerely appreciated.
Take care,
FuneralCoop
Just lovely.
I was so pleased with the way my Fathers Funeral was carried out. No detail was missed. Everything was beautiful. Thank you to all of the staff who were so kind and considerate.
March 26, 2026
Reply from FuneralCoop
Thank you for your kind and thoughtful review. We’re so pleased to hear that your father’s funeral was carried out just as you had hoped, and that every detail was taken care of. It means a great deal to know you found everything beautiful and that our team’s kindness and consideration made a difference. Your feedback is truly appreciated.
Take care,
FuneralCoop
Outstanding service and personal care
The whole experience from the initial meeting to all the correspondence throughout and the love and care shown to family at the funeral was outstanding. So respectful and such personal care. Absolutely outstanding
March 26, 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We’re truly honoured to have supported you and your family throughout, from the initial meeting to the day of the funeral. It means a great deal to hear that you felt the care, respect and personal attention we aim to provide at every step. Your kind words about the team and the support you received are very much appreciated.
Take care,
FuneralCoop
They have looked after us well
March 23, 2026
Reply from FuneralCoop
Thank you for your kind review. We’re really pleased to hear that you felt well looked after, that’s exactly what we strive to provide for every family we support. Your feedback is very much appreciated.
Take care,
OurCoop
Staff were wonderful
Staff were wonderful, made the process very easy and handled with dignity.
March 27, 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that our team made the process easier for you and handled everything with dignity and care. Your feedback means a great deal to us.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your lovely feedback. We’re so pleased to hear that you found the team friendly and the service brilliant. It means a lot to know nothing felt like too much trouble, that’s exactly the experience we aim to provide. We really appreciate your review.
Take care,
FuneralCoop
Really nice team of people helped us…
Really nice team of people helped us manage the event especially Stephen.
March 26, 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that our team were able to support you, and we’ll be sure to pass your thanks on to Stephen.
It means a lot to know you felt helped and looked after during such an important time.
Take care,
FuneralCoop
They gave a great service to both me…
They gave a great service to both me and my deceased husband. Everything was done with respect and decency. Could not fault anything that they did
March 23, 2026
Reply from FuneralCoop
Thank you for your kind and thoughtful review. We’re truly sorry for your loss, and we’re honoured to have been able to support you during such a difficult time.
It means a great deal to hear that everything was handled with respect and decency, and that you felt well cared for throughout. Your feedback is very much appreciated.
Take care,
FuneralCoop
Fantastic service from start to finish
Fantastic service from start to finish. Respectful considerate and friendly my dad would of been happy with his care many thanks
March 27, 2026
Reply from FuneralCoop
Thank you so much for your kind words. We’re truly honoured to have been able to support you and your family at such an important time. It means a great deal to hear that you found our service respectful, considerate and friendly, and especially that your dad would have been happy with the care he received.
Your feedback is very much appreciated.
FuneralCoop
Above & beyond.
Emma Maythan showed grace, professionalism & care every step of the way.
We are especially grateful the personal touches Emma arranged for Jayden & the thought & attention to include Jayden’s sisters Wynny & Josie.
Emma went above & beyond to make such a devastating time for us, manageable.
March 19, 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review, and please accept our deepest condolences for your loss.
We are truly grateful for your kind words about Emma. It means so much to hear that she supported you with such grace, professionalism and care throughout, and that the personal touches she arranged for Jayden made a difference to you and your family. Supporting families in such difficult times is at the heart of what we do. We will be sure to pass your lovely feedback on to Emma, it will mean a great deal to her.
Thank you again for your kind words.
Take care,
FuneralCoop
Excellent personalised service
From the moment we walked into Whitehouse common Co op were treated with the greatest of respect Paula was so helpful guilding us through the funeral arrangements taking all the stress away She organising the transport arrangements from Bognor Regis of my late mother in law crematorium the music contact the vicar everything was taken care We had regular updates throughout the arrangement nothing was too much trouble Prior to the day Tracey called to go through the final details of funeral and explained her role in the process Tracey on the day of the funeral helped us navigate the family and friends through what was going to happen We felt in very capable and safe hand My mother in law Audrey who had passed was shown the utmost Dignity and respect All the family would like to thank her and the team very much We can't recommend highly enough the service they have provided
March 26, 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review.
We are truly grateful for your kind words about Paula and Tracey. It means so much to hear that Paula was able to guide you through the arrangements with care and take some of the stress away, and that everything was handled so thoughtfully, from transport through to the service itself. We’re also pleased that Tracey provided reassurance and support on the day, helping everything run smoothly.
Ensuring your mother-in-law Audrey was treated with dignity and respect is at the heart of what we do, and it’s comforting to know this was felt by you and your family.
We will be sure to pass your thanks on to Paula, Tracey and the wider team, your feedback will mean a great deal to them. Thank you again for your kind recommendation.
Take care,
FuneralCoop
Kind and helpful
Planning a funeral is something I have not had to do before. However (castle Bromwich branch) Louise was so lovely and kind throughout. Helping me with the process and keeping me upto date with everything. Even answering all my questions and just so supportive at such a difficult time. Also Paul on the day of the funeral again so kind and considerate throughout. Nothing was to much for them and they just overall made me feel at ease, comfortable and less stressed in what was such a difficult time for myself and family. Thank you to you both I appreciate all your help so much and your kindness did not go unnoticed.
February 13, 2026
Reply from FuneralCoop
Thank you for your kind words, and we’re very sorry for your loss.
We’re so pleased to hear that Louise supported you throughout the arrangements and kept you informed, and that Paul helped ensure everything went smoothly on the day with care and compassion.
We’ll be sure to pass your lovely feedback on to them both, it will mean a great deal.
Take care,
FuneralCoop
My mom's funeral
Tracey was lovely , so helpful with everything , and funeral went perfectly vi was so pleased with everything . All the staff were lovely and friendly .
February 27, 2026
Reply from FuneralCoop
Thank you for your kind review.
We’re so pleased to hear that Tracey was able to support you so well and that everything went perfectly on the day. It’s especially lovely to hear that the whole team made you feel comfortable and well looked after throughout.
We’ll be sure to pass your kind words on to Tracey and the team.
Thank you again for taking the time to share your feedback.
FuneralCoop
Reply from FuneralCoop
Thank you so much for your kind review.
We’re really pleased to hear that our team were able to support you at a time when things may have felt uncertain. Arranging a funeral can feel overwhelming, especially when you’re not sure where to start, so it means a great deal to know that our Colleagues were able to guide you and make the process easier.
Take care,
FuneralCoop
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