I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more
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The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more
PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited
Online order all good. Price as well. However, the putting in contact with the garage could have been better.
Company details
About Centralepneus.lu
Written by the company
Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Written by the company
Contact info
Luxembourg
- centralepneus.lu
4.4
Excellent
4K reviews
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4 orders
I ordered 4 sets of tires, one wan unfortunately already more than 4 years old. Sending them back and getting reimbursement was OK so I am satisfied.
December 7, 2025
Timely delivery and great packaging
December 4, 2025
The tires were of perfect quality and…
The tires were of perfect quality and came rapidly.
The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal.
If this would change it would be 👌
December 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered 2 tires in July, but they never arrived due to a false “wrong address” claim. Shipping was still charged. No customer support, no accountability. I do not recommend this company.
Customer Complaint Regarding Undelivered Tires and Poor Service
In July, I purchased two tires from your company and provided my workplace address for delivery. Despite the fact that my workplace receives multiple deliveries every day without any issues, I was informed that the shipment could not be delivered due to an "incorrect address." This explanation is unacceptable, as no other deliveries have ever encountered such a problem at this location.
What’s even more frustrating is that I was charged for the shipping costs, even though the items were never delivered to me. I attempted to contact customer service to resolve the issue, but I received no meaningful support or assistance. It became clear that your company lacks a proper customer protection policy and does not take responsibility for delivery failures caused by your logistics partners.
I am extremely disappointed with the way this situation was handled. Not only did I not receive the products I paid for, but I was also left to bear the financial burden of a failed delivery that was not my fault. I expected better service and accountability from a professional company. Based on this experience, I cannot recommend your services to others.
July 11, 2025
Unprompted review
Reply from Centralepneus.lu
We’re sorry to hear about your experience and understand how frustrating this situation must be. We would like to help resolve this as quickly as possible. Could you please open a support ticket through our after-sales service so that our team can investigate the delivery issue and review the shipping charges? We take your feedback seriously and will prioritize your case once we have your ticket details. Thank you for your understanding and patience.
Tires came quickly and in good…
Tires came quickly and in good condition. Great service.
December 4, 2025
Quick delivery and profesional service!
December 3, 2025
Delivery and Garage
Delivery was on point and the recommended garage did a great work
December 3, 2025
4 AEZ alloy wheels + Pirelli winter tires
Quick delivery to garage in Steinsel (Luxbg.)
November 24, 2025
Very good thank you
November 14, 2025
Fast and accurate delivery
Fast and accurate delivery, very satisfied with the purchase
November 16, 2025
SUPPORT is a total catastrophy
This is the 3rd time I am buying winter tires with this company. So far so good, but this time delivery is a catastrophy. The tracking from DPD stopped on november 18th and since then it shows only "Votre colis est en transit dans notre réseau" until today november 30th. The support of centralpneu.lu is a total catastrophy. The reaction is very sluggish and they are not helpful to solve the issue. It takes them 10 days after loosing tracking of the shipmement before sending a claim to DPD. And then I will have to wait 60 DAYS? (read their message of the ticket) They are not willing to cancel the order without costs for the customer (at least no proposal from them), which I suggested multiple times, so that I can place a new order as I need the tires quickly for a ski holiday trip.
Even if the general condition of the company foresees a 30 days delivery time (2-4 days is commercial marketing only), they could come up with a commercial proposal to satisfy the customer and they could handle the issue with DPD and simply send a new shipment with tires. They don't do.
Shame on them, this is how you make customers really unhappy. If they do not come up with a quick commercial solution i.e. cancelling this order without fees for the customer and sending a new shipment with the same tires ordered, this will be my last purchase with this company.
Read here their answer after 10 days of untracable shipmenent of the package, REALLY I will have to wait another 60 DAYS?
"Cher client,
Une réclamation a été faite auprès du transporteur concernant le colis n° 10194000198048 / / / de votre commande n° A1FK0J1125.
Le transporteur dispose de 30 jours ouvrables en France et de 60 jours ouvrables à l'étranger pour communiquer le statut final du litige en cours."
November 30, 2025
Unprompted review
Reply from Centralepneus.lu
Hello, we are sorry to hear about your experience and truly understand your frustration, especially when you have urgent travel plans. We confirm that a claim has already been opened with the transporter, and your case is being prioritized by our after-sales team for a rapid resolution. We appreciate your feedback, which is essential for us to improve our service. If you have any additional details or further concerns, please feel free to contact our after-sales department through your secured customer account.
Delivery date overdue
The announced delivery date was not respected and I asked to be delivered to the mounting station, thinking the tires could be mounted shortly after delivery.
Unfortunately, this was not an evidence.
If I would have known, I would have bought locally.
November 29, 2025
Reply from Centralepneus.lu
Hello, we’re sorry to hear about the delayed delivery and the inconvenience caused by the mounting station arrangement. To help resolve this issue as quickly as possible, could you please open a ticket with our after-sales service? Our team is ready to look into your case and prioritize a solution. We appreciate your feedback and thank you for your understanding.
Rims and tires at a fair price
Very competitive pricing. Good quality products and hassle free delivery.
November 28, 2025
Great service
Great service, easy to access all the options, fast delivery and excellent quality/price ratio. Very satisfied. I'll recommend for sure.
November 27, 2025
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