From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more
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Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more
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We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more
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Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more
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Company details
Written by the company
Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.
Contact info
Woodgate Studios, 2-8 Games Road, EN4 9HN, Cockfosters, United Kingdom
- 020 8447 1222
- lettings@centralhousinggroup.com
- centralhousinggroup.com
4.8
Excellent
438 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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We have been with Central Housing for…
We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼👏🏼
April 21, 2026
Reply from Central Housing Group
Thank you for being such a loyal client for nearly 20 years!
We truly value the trust you’ve placed in Central Housing Group Ltd over the decades.
We understand that while rent levels are an important factor, the value of a 'trouble-free' experience and the peace of mind our guaranteed rent scheme offers is often what provides the most long-term security for our landlords.
We are so pleased to provide that for you and look forward to many more years of partnership.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Positive experience as a landlord
I’ve been with Central Housing Group for around 2 years and have had a very positive experience. The staff have always been friendly and helpful, and communication has been good whenever there’s been an issue. When repairs are needed, they’re dealt with professionally and solutions are found, which is reassuring. Overall, I’ve felt supported and I’m happy to continue with them for another 2 years.
April 20, 2026
Reply from Central Housing Group
Thank you for the wonderful feedback!
We are so pleased to hear that you’ve felt supported over the last two years. Our team works hard to ensure that repairs are handled professionally and that solutions are found quickly to minimize any stress.
We’re thrilled to have you with us for another two years and look forward to continuing our partnership!
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Quick calm and assured service
Felt very well looked after when dealing with my Fathers estate. Responses were quick calm and assured and they have a human touch.
April 8, 2026
Unprompted review
Reply from Central Housing Group
Thank you so much for your kind words.
We understand that dealing with an estate is a deeply personal and often difficult process, so we are glad we could provide some peace of mind during such a time. It was an honor to assist you, and we’re pleased that our team’s calm and assured approach made a difference.
We wish you and your family the very best.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Central Housing Group
Central Housing Group have been very reliable when it comes to managing properties and handling issues. From my experience, they are professional, organised, and easy to communicate with. They keep you informed and respond quickly whenever something needs attention.
One of the things they do well is dealing with maintenance and property issues efficiently. Problems are usually reported and resolved promptly, which gives peace of mind whether you are a tenant or landlord. Their team also comes across as knowledgeable and helpful, making the whole process smoother.
March 26, 2026
Reply from Central Housing Group
Thank you for the high recommendation!
Efficiency and reliability are the pillars of our service at Central Housing Group Ltd.
We look forward to continuing to provide you with excellent service.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
I am a landlord and have been using…
I am a landlord and have been using Central Housing Group for many years. The service and communication is always great. I would highly recommend.
March 9, 2026
Unprompted review
Reply from Central Housing Group
We really appreciate the kind words.
It has been an absolute pleasure managing your properties over the years. Knowing that you feel confident recommending us to others is the highest compliment our team can receive. Thank you for your continued trust in Central Housing Group Ltd.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Great service
Great service, whenever I have a query the staff are very knowledgeable and efficient.
January 14, 2026
Reply from Central Housing Group
Thank you Tony for the 5-star review! I’ll be sure to share your feedback with the rest of the staff—they’ll be so encouraged to hear their hard work is making a difference.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
I've been renting with CHG for four…
I've been renting with CHG for four years now, across three tenancy periods, and the experience has been consistently excellent. The team has always been professional, responsive, and genuinely supportive. Every renewal has been smooth, and communication has been clear throughout. I truly appreciate the trust and reliability they've built over time — it makes a real difference. Highly recommended
February 19, 2026
Reply from Central Housing Group
Thank you so much for your kind words! We are absolutely thrilled to hear that your four years with us have been so positive.
We truly appreciate the loyalty you’ve shown us. Our team prides itself on being responsive and supportive, so it’s incredibly rewarding to know that our clear communication and smooth renewal processes have made a real difference in your experience.
We value your custom and look forward to continuing to provide you with excellent service. Thank you for the recommendation!
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
A great overall experience
A great overall experience just waiting for my other tenants to leave so I can pass all my properties over to them to manage.
February 19, 2026
Reply from Central Housing Group
Thank you so much for the fantastic review!
We’re thrilled to hear you’ve had such a positive experience with us so far. We truly appreciate the vote of confidence in planning to move your full portfolio over to our team.
We’ll be ready to hit the ground running as soon as those other properties become available—just give us a shout when the time comes!
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
I recently renewed my guaranteed rent…
I recently renewed my guaranteed rent property with Central Housing Group after having the same tenant for a number of years.
The whole process of getting my property ready for the new tenants was seamless; the team at Central Housing were thorough, speedy and professional and my property was ready for the new tenants in a shirt period of time. The service received was as always very good.
Thank you to all involved in the process
February 18, 2026
Reply from Central Housing Group
Thank you so much for taking the time to share your experience with us. We are delighted to hear that the transition between tenancies was so seamless!
It is wonderful to know that our efforts to maintain a speedy and professional service met your expectations once again.
We truly value your continued partnership and look forward to managing your property for many more years to come.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
They are very friendly and helpful
They are very friendly, and every staff member makes me feel warm and cared for. Any housing issues I encounter are resolved quickly. I'm very happy that the Central House Group is my housing management agent for the past six years.
February 10, 2026
Reply from Central Housing Group
Thank you so much for the kind words!
We are delighted to hear that you felt supported and cared for over the last six years. Our team prides itself on being responsive, so it’s great to know your housing issues have been resolved quickly.
We wish the best in your new home.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Highly recommend as professional agents
Very professional and straight forward to deal with. Staff are highly knowledgeable and made the process of reletting my property with them seamless. After over 20 years of dealing with Central Housing Group I'm delighted to be working with them again.
February 2, 2026
Reply from Central Housing Group
Thank you so much for taking the time to share your experience and for the kind words regarding our team.
We are absolutely thrilled to be working with you again. Maintaining a partnership for over 20 years is something we take great pride in, and it’s wonderful to hear that our staff’s knowledge and efficiency made the reletting process seamless for you.
Our goal is always to provide a straightforward and professional service, so knowing we’ve hit the mark for two decades is the best feedback we could hope for. We look forward to continuing our successful partnership with you.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
A pleasure to work with!
Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start.
They worked with me to resolve all issues both before and during the tenancy agreement. I would be more than happy to use them for additional properties. I have specifically looked for properties that fall within their catchment zone.
January 19, 2026
Reply from Central Housing Group
Thank you for your fantastic review and for your continued trust in Central Housing Group.
We are delighted to hear that we have made the process of managing and renting your property easy from the very beginning.
Our team prides itself on being proactive, so it is wonderful to know that our support in resolving issues has been so highly valued.
We look forward to supporting you as you grow your portfolio and to maintaining our successful partnership for many more years to come.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Supportive and good maintenance of the…
Supportive and good maintenance of the property. Listens and ensure statutory works are done promptly. Over 20 years and still waxing strong.
January 14, 2026
Reply from Central Housing Group
Thank you so much for taking the time to share your experience with us. We are incredibly proud to have supported you for over two decades!
We’re glad to know that our commitment to prompt statutory works and proactive maintenance has made a positive impact on your experience.
Long-standing relationships like yours keep us motivated to provide the best service possible. Here’s to many more years of working together!
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Good when things are good...shockingly useless when we needed them to act on our behalf.
Central housing are great when things are good, but when I gave them the contracted notice that I wanted my property back as interest rates were going to cripple us, they did nothing.! We waited over 18 months to finally get the tenants out...and that only happened because we took the tenants to court.! It's a disgrace, my family had several properties under their management, but central housing did exactly the same to my brother too. Our loyalty to them meant nothing to them and it was not only a very very expensive lesson for us, but we felt completely let down by the team. Shocking...steer clear..
March 13, 2025
Unprompted review
Reply from Central Housing Group
We are disappointed that you felt motivated to write this critical review as we regard it to be an unfair misrepresentation of the matter.
As soon as you served us with Notice that you would like to have your property returned to you, we served Notice on Enfield Council, as your property was sub-let by us, to them.
Regrettably, Enfield Council then failed to arrange vacant possession of your property in a timely manner, contrary to its contractual responsibility to us.
Enfield Council were responsible for rehousing the tenants of your property and for arranging vacant possession of your property.
We have been an approved housing partner to Enfield Council for 25 years and they have previously rehoused our tenants in a prompt, reliable, and efficient manner, until more recently.
We understand that their failure to return your property in a timely manner was partly due to an unprecedented severe shortage of suitable alternative affordable housing accommodation in London.
This information was communicated to you both verbally and in writing.
We also made you aware that Enfield Council was legally & financially responsible for arranging vacant possession of your property, but you took it upon yourself to arrange for your own legal firm to act on your behalf to obtain possession of your property.
Had we been given the opportunity, we would have undertaken to arrange repossession of your property.
Nonetheless, during the time that it took Enfield Council to return your property, you continued to benefit from the advantages our Guaranteed Rent letting scheme offers landlords, e.g. ‘Guaranteed’ and reliable rent payments paid on time each month, no risk of tenant rent arrears and our full repairs management service, etc.
We also agreed to pay you an increased rent equal to the income that we were receiving from Enfield Council for your property and we waived our annual management fee, so, effectively, we managed your property at a loss for a prolonged period of time, in order to assist you, as best we could, with your financial circumstances at that time.
It should be noted that, when bank and mortgage interest rates rise and fall, we cannot be expected to underwrite any financial losses you may incur as a consequence of:-
a) the conditions of any loan agreement you may have entered into with your lender; b) your mortgage interest rates increasing and c) our inability to provide you with urgent vacant possession of your property on demand, as was then requested by you.
It ought to be appreciated that tenants cannot just be rehoused at will and, furthermore, arranging their rehousing or eviction can often be a very lengthy and costly process, primarily due to well-publicised current Court backlogs.
As far as any financial losses you may have incurred are concerned, we are certainly not responsible for any such losses in this matter, although we fully understand how rising interest rates can place immense financial pressure on landlords, and we are very sorry for the stress this regrettable situation may have caused you at the time.
Finally, we would like to take this opportunity to thank you for your longstanding custom and for the otherwise positive working relationship that we shared with you, during the several years that we let and managed your property.
Joanna Monte-Colombo
Property Manager
I had a wonderful experience renting…
I had a wonderful experience renting through this real estate agency for two and a half years. They were always professional, reliable, and easy to communicate with. I would like to give special thanks to Catherine, who supported me throughout my entire tenancy. Whenever an issue came up in the house, she responded quickly and made sure everything was resolved as soon as possible.
I truly appreciate her kindness, efficiency, and dedication. I highly recommend this agency to anyone looking for a smooth and trustworthy rental experience.
December 1, 2025
Reply from Central Housing Group
Thank you so much for your wonderful review! We are thrilled to hear that you had such a smooth and professional experience during your two and a half years with us.
We are especially glad that you highlighted Katherine’s hard work. She is a valued member of our team, and we will be sure to pass along your kind words to her—she will be delighted to know her dedication and efficiency made such a positive impact on your tenancy.
Our goal is always to ensure that maintenance issues are handled swiftly so our tenants can enjoy their homes without stress. Hearing that we succeeded in doing that for you is the best feedback we could receive.
Thank you for recommending us, and we wish you all the very best in your new home!
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Central Housing Group
Central Housing Group are an excellent choice for flat management because they combine guaranteed rental income with reliable, professional property care, giving landlords peace of mind and tenants a well-managed living experience. I would very highly recommend using their services.
November 26, 2025
Reply from Central Housing Group
Thank you so much for your kind words and for choosing Central Housing Group. We are delighted to hear that our services have provided you with the peace of mind that every landlord deserves.
We truly appreciate you highlighting our guaranteed rental income and professional management. It is rewarding to know that our efforts result in a "well-managed living experience" for both you and your tenants.
Your high recommendation means a lot to our team. We look forward to continuing our partnership and maintaining the high standards you’ve come to expect from us.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Property Management Excellence
Central housing group is a very good property management team. Their communication is excellent, they keep you informed when dealing with any issues, they always provide solutions and alternatives where possible. They are personable, trustworthy and show genuine interest in managing your property to high standard. High praise to the team (Jo, Abby, Deniz and Maria). They are all assets to the company. Five stars.
So why only four stars, the other side of the company, the team that deals with rental income reviews needs to be more visible and communicative.
November 19, 2025
Reply from Central Housing Group
Thank you Jordan for your review and for your kind words regarding our property management team.
We are incredibly proud of Jo, Abby, Deniz, and Maria—they truly are assets to Central Housing Group, and I will be sure to share your high praise with them personally.
We are glad that our communication and solution-oriented approach have earned your trust. However, we also appreciate your honesty regarding our rental income review process. While we are pleased to have earned five stars for our management, we hear you loud and clear regarding the need for more visibility and communication from our financial team.
We are currently looking at ways to streamline how we communicate rental reviews to ensure that side of the business is just as proactive and personable as the management team you’ve come to rely on. Your feedback is instrumental in helping us bridge that gap.
Thank you for your continued partnership and for helping us improve. We look forward to continuing to manage your property to the high standard you expect.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Very Professional Company
The Central Housing group are a great organisation to deal with, diligent, courteous, efficient and professional. They handle the property rental process really well making it a much smoother process for landlords.
October 29, 2025
Reply from Central Housing Group
Thank you for your kind review and for choosing Central Housing Group. We are delighted to hear that our team has made the rental process smoother and more efficient for you.
We understand that property rental can often feel complex, so we pride ourselves on being diligent and professional to take that weight off our landlords' shoulders. Hearing that you found our team courteous and professional is a wonderful testament to the standards we strive to maintain.
We truly appreciate your partnership and look forward to continuing to provide you with excellent service.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Central Housing has been a wonderful…
Central Housing has been a wonderful property management company, especially Lincoln at the beginning when we first moved into the property. He was just so polite, nice, understanding, and showed us the way. Ben, the handyman, would always come and fix anything that had issues in the house. Especially Katherine, any time I called her, she would sort the situation out within the 24 hours of me telling her. Everyone from Central Housing was amazing, and it’s so sad that it came to an end. I wish nothing but the best for you guys. I would highly recommend them!
October 27, 2025
Reply from Central Housing Group
Its so nice to hear that you were happy with all aspects of your time with us from our staff who carried out property inspections to our contractors who attended to carry out works.
Not forgetting our lovely Katherine who was your Property Manager. I will make sure I pass your kind words onto her.
We wish you and your family much happiness in your new home.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
Central housing is a good company and I…
Central housing is a good company and I will recommend any family with children because they are always available to pick your calls even on a Sunday.They come for once’s a month to make sure you housing is safe and also to check if you have any repair.after you call to make sure complain about a repair they sort it out as soon as they can.
November 12, 2025
Reply from Central Housing Group
Thank you so much for taking the time to review your time with us.
I'm so pleased to hear you had such a lovely experience & will pass your feedback to the team.
We wish you the very best for your new home.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd
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