Central Housing Group Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its outstanding service, highlighting the professionalism, efficiency, and helpfulness of the staff. Many people appreciate the seamless process of property management, with issues being resolved promptly and communication being clear and effective. However, some people were dissatisfied with specific issues, including delays in receiving postal keys, problems with property maintenance such as faulty boilers and damp conditions, and concerns regarding specific support requirements. A few customers also mentioned feeling let down by the team when problems arose.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more

Company replied

Rated 5 out of 5 stars

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Property Management Company
  3. Real Estate Agency

Written by the company

Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I’ve been using Central Housing group…

I’ve been using Central Housing group to manage my rental property for the past 8 years, and I couldn’t be happier. Their smooth and efficient management means I rarely have to get involved—time is money, and they’ve certainly saved me both. Communication is clear, issues are handled promptly, and they consistently find reliable tenants. Highly recommend their services if you’re looking for hassle-free property management.

March 11, 2025
Central Housing Group logo

Reply from Central Housing Group

Thank you for your review of our guaranteed rent scheme.

We work very hard to ensure that our landlords have a stress free experience & I'm delighted that your experience with us has been so positive.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

A very well run professional outfit…

A very well run professional outfit with a great team supporting me as a landlord along the way.
Hassle free rent each month and on time.
Highly recommended

March 5, 2025
Unprompted review
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Reply from Central Housing Group

Thank you for your review and your recommendation!

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Very efficient service always very…

Very efficient service always very responsive to issues with the property

January 13, 2025
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Reply from Central Housing Group

Thank you, we do our very best to provide the best guaranteed rent service that we can.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

A Very efficient and honest company…

A Very efficient and honest company which is ethical and helpful to landlords and tenants.
We have been with them for over 15 years , and cannot fault them.
The management and staff are extremely diligent and reliable.
We recommend them wholeheatedly.

December 3, 2024
Unprompted review
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Reply from Central Housing Group

Thank you Sunil, we really do welcome feedback from longstanding landlords like you.
We work hard to keep our standards as high and it is heartening to hear that our hard work is appreciated.
Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Extremely satisfied with the company

I am extremely satisfied with Centarl Housing group. Been with them for the past 2 years and just happy to renew for another 2 years.Very proffesional and outstanding service, positive experience and hassle free. My property has been fully managed and rent has been paid as we agreed on time.I would highly reccomend them. 5 star

November 14, 2024
Unprompted review
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Reply from Central Housing Group

Thank you Mariya, we are so pleased to hear that you have decided to renew your management agreement with us.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Renting my property with CHG…

Renting my property with CHG for nearly 5 years. Romesh, Joanna and Maria are always available to help. Very friendly and jobs, such as Gas certificate and repairs are done without any hassle. Rent always paid on time too. Just renewed with them again. Thank you

October 30, 2024
Unprompted review
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Reply from Central Housing Group

Thank you for choosing us to manage your property again Faruk.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Stress free letting!!

Having rented my property through Central Housing for more than a decade, I can truly say this has been the least stressful company to work with in terms of renting a property out.

For a fee equivalent to two weeks rent, I have a fully managed property.

Staff like Joanna are totally on top of things that need sorting out, be it a gas certificate or a smoke alarm to be updated etc.

Romesh is great at advising how to get a property up to scratch for renting out and providing the best possible rent. Whilst the rents are a little lower than private renting, by the time you account for any empty periods, agent commissions etc you are not far off and the stress is a lot lot less in comparison.

Central Housing are doing a grand job and they take on responsibility for any damage or breakages caused by their tenants.

With contracts for one year to three, five or possibly longer, you can decide how long you wan tot be with them for, but chances are, once you sign up, you will stay long term.

October 10, 2024
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Reply from Central Housing Group

Thank you so much Parag.

It is always lovely to receive such wonderful feedback from our longstanding landlords.

As you say, the rent is a little below market rates but the peace of mind you get in return is priceless!

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Such a good agent

Such a good agent - professional, great communication - highly recommended

October 1, 2024
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Reply from Central Housing Group

Thank you so much for leaving Central Housing Group Ltd a 5 star review.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Positive experience over three years

Central Housing staff have been very good to deal with during the last three years. As a landlord, I know my property is in good hands and is being managed efficiently both on my behalf and the tenant’s. They communicate promptly and are always friendly and helpful.

September 17, 2024
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Reply from Central Housing Group

Thank you Emily, it is always such a pleasure to deal with you too!

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Contract renewal

Great service and response.

September 12, 2024
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Reply from Central Housing Group

Thank you so much for taking the time to leave a review.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Prompt and efficient property…

Prompt and efficient property management! Staff well informed and considerate towards both tenant and landlords needs. Peace of mind that any emergencies and/or repairs are carried out by quality trades.

September 12, 2024
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Reply from Central Housing Group

Thanks Imi, we do our very best to ensure that our landlord's and our tenant's needs are taken care of.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Property management

My property is managed by Central Housing Group as a company to help me take care of my rental property, and I must say that I am extremely satisfied with their services. From finding reliable tenants to handling maintenance requests, they have been efficient and professional every step of the way. I highly recommend their services to any property owner in need of reliable and trustworthy management. Thank you, Alex, Joanna and the entire team.

September 12, 2024
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Reply from Central Housing Group

Thank you for your wonderful review of our guaranteed rent scheme.
We work very hard to ensure that our landlords have a stress free experience.
Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Have been with CHG for 3 years and my…

Have been with CHG for 3 years and my experience has been positive one. The staff are responsive and the level of customer support from the whole team is five star. Highly recommended for a fully managed and hassle free service with guaranteed rent !

September 9, 2024
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Reply from Central Housing Group

Thank you, we really appreciate your kind feedback.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

The took over and did renovation work…

The took over and did renovation work very well.The company took away all my worries.

July 31, 2024
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Reply from Central Housing Group

Thank you for taking the time to leave your review of our guaranteed rent scheme.

Now you can sit back and relax and enjoy many benefits of our letting scheme for our landlords, e.g. ‘guaranteed’ rent each month, no risk of rent arrears, no legal eviction costs, rent paid when your property is empty and protection against tenant damage.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Impeccable Team

I have dealt with Central Housing for the past twenty years as a LandLord .The team is one I would highly recommend and definately work with again.Central Housing managed my property with such expertise and reliability I often forgot it existed.Their service throughout the years has been
faultless at all levels.The team is vigilant , friendly and always professional with a can do attitude that any issue is resolved / addressed in a timely manner .I have every confidence that anyone dealing with or looking to deal with Central Housing will no doubt have the same experience .

July 23, 2024
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Reply from Central Housing Group

Thank you Miriam,

How quickly did those 20 years pass?! I would like to take this opportunity to thank you for your longstanding loyalty and your custom.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 4 out of 5 stars

Staff polite

Staff polite, professional and efficient. Would recommend this company.

July 9, 2024
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Reply from Central Housing Group

Thank you Jennifer.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Very good experience

Very good experience

July 15, 2024
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Reply from Central Housing Group

Thank you so much, we are pleased that you enjoyed a great experience with Central Housing Group Ltd.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Renewed again...!

I have been with Central Housing Group for 7 years and have just renewed with them again. The service has been exactly what I was looking for - Hassle-free, no payment issues and generally making my life as a landlord incredibly easy.

Cannot recommend them highly enough.

July 8, 2024
Unprompted review
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Reply from Central Housing Group

Thank you for renewing again Jas!
We truly value your custom.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing Group-Great Service

Central Housing have managed 3 properties for me for over 10 years, and in that time I only have praise for the excellent service they have provided, and somehow they manage to overcome the myriad of challenges the day to day management of residential property requires. I am in the process of renewing the contract with Central Housing based on my experience.

July 9, 2024
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your review and thank you for choosing us again. We truly appreciate your custom.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

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