Central Joinery Group Reviews 147

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Service was great. Initial visit from Vince explained our options and measured up. He guided us through ideas we hadn't thought of which enhanced the look of our staircase. The fitters arrived on t... See more

Rated 5 out of 5 stars

An amazing team who were professional and respectful throughout, excellent communication . Arrived sharp as planned and worked hard tidying up at end of day. I’m so happy with the workmanship, Gar... See more

Rated 5 out of 5 stars

Met them at the NEC show. Not pushy and accurate with costs then and throughout. The 2 men that did the work were professional, delightful, neat and tidy workers with a gazebo workspace outside an... See more

Company replied

Rated 5 out of 5 stars

We had Central Joinery recommended to us by our longstanding cabinet maker, who himself is excellent so we had high hopes. We haven't been disappointed! Mark Wrath from the company immediately respo... See more

Company replied

Company details

  1. Joiner

Written by the company

Central Joinery Group is comprised of three divisions, each specialising in manufacturing an extensive range of high quality, beautifully crafted & responsibly sourced timber products. Total Customer Satisfaction is our company ethos, from the first order through manufacture, delivery and installation (if required) we take great pride in everything we do, striving to exceed expectations and developing valued relationships with customers large and small for many years to come.


Contact info

4.8

Excellent

TrustScore 5 out of 5

147 reviews

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Rated 5 out of 5 stars

Professional and friendly

We had a great experience with Central Joinery who supplied us with a new oak staircase to replace the original which was too steep with not enough head room. Central Joinery visited our house, measured up and discussed our requirements prior to quoting. We were very happy with their price and took delivery of the stairs which were fitted in Mivember 2022. I was delighted with the quality of everything and the fact that all the little trims you didn’t know you needed were included too. For the glass bannister, Central visited again to check the dimensions to ensure they fitted correctly, which they did.
Altogether, a very friendly and professional company and I wouldn’t hesitate to recommend them.

October 26, 2022
Unprompted review
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Reply from Central Joinery Group

Thanks Robert for your kind feedback

Rated 5 out of 5 stars

I had a glass balustrade Staircase made…

I had a glass balustrade Staircase made for a new barn conversion. The result was stunning with the aesthetics and finish to a very high standard. Would definitely recommend.

March 9, 2022
Unprompted review
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Reply from Central Joinery Group

Thanks Anton for your feedback

Rated 5 out of 5 stars

Excellent Quality Product and Service

From initial meeting to measure for our new staircase to delivery of product, everything was smooth, efficient and prompt. We are delighted with our new staircase which has transformed our home. Highly recommended.

July 19, 2022
Unprompted review
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Reply from Central Joinery Group

Thank you very much for you kind words and choosing Central.

Rated 5 out of 5 stars

Great company to deal with and products…

Great company to deal with and products are really good. Special mention to Sarah who went the extra mile to help me out and advise on the job.

February 27, 2023
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Reply from Central Joinery Group

Thank you very much for your kind words I will pass your thanks onto Sarah!

Rated 5 out of 5 stars

Great product

Great product, service and overall experience with Central Joinery. We have used your services twice (different houses) for our staircases and have been thrilled with the outcome each time. Everyone who visits us comments on how lovely they look. Thank you so much for a job well done! I would, and have recommended your services.

March 27, 2022
Unprompted review
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Reply from Central Joinery Group

Thank you very much for your great review!

Rated 5 out of 5 stars

Measured and designed our bespoke oak…

Measured and designed our bespoke oak staircase, came out again after new floor went down to make sure it was totally correct!! Absolutely delighted, Ray/Kate

February 14, 2023
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Reply from Central Joinery Group

Thank you very much for your kind words!

Rated 5 out of 5 stars

Achieving our dream staircase

After much painstaking research, we finally went with our builder's recommendation of Central Joinery Group for the design and supply of the staircase on our home extension project.
This proved to be a very wise decsion as we received exemplary customer care and got the high quality feature staircase that we had hoped for.

February 15, 2022
Unprompted review
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Reply from Central Joinery Group

Thanks Phil. Glad you are happy with your staircase

Rated 5 out of 5 stars

Incredible attention to detail

Incredible attention to detail which is essential for a central feature within any luxurious home. Great team, responsive, competitive and highly recommend.
Thank you for all the years of great service.

February 15, 2023
Unprompted review
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Reply from Central Joinery Group

Thanks Lee. We look forward to working with you and the team on future projects.

Rated 5 out of 5 stars

Knowledgable and pleasant people to…

Knowledgable and pleasant people to deal with. They gave good advice about choices of style, material and finishing.
The installation was carefully surveyed to ensure an exact fit with minimal adjustment by our joiner.
Excellent quality workmanship.

September 14, 2022
Unprompted review
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Reply from Central Joinery Group

Thanks for the great feedback Ian.

Rated 5 out of 5 stars

Neil helped us choose a design for our…

Neil helped us choose a design for our new build which needed a bespoke design. The unique contemporary finish looks fantastic and suits the house perfectly. Great company to work with.

June 30, 2022
Unprompted review
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Reply from Central Joinery Group

Thank you very much Hilary for your kind words it was a pleasure working with you.

Rated 5 out of 5 stars

Everything done as it should be…

Everything done as it should be .Excellent nice and easy .Have had stairs before and I damaged an oak riser .They replaced it for me next day free of charge .Can’t rate them highly enough

January 20, 2023
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Reply from Central Joinery Group

Thank you Bryan a pleasure doing business with you!

Rated 5 out of 5 stars

Five Star

First class service all along from design to delivery of goods!

January 26, 2023
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Reply from Central Joinery Group

Thank you for your kind Mick!

Rated 5 out of 5 stars

Excellent

Excellent. Fast and efficient thank you.

January 3, 2023
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Reply from Central Joinery Group

Thank you for your kind words.

Rated 3 out of 5 stars

Disappointing

Always had a great service with central joinery. Sadly disappointed this time. One staircase came wrong, main stairs we have been waiting for months, and still have weeks until the glass arrives. Not what I’m used to and then you want all of the money before everything has been delivered to site

December 1, 2022
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Reply from Central Joinery Group

Hi Liam,

Sorry to hear that you are disappointed with your recent order. Looking into the delivery of your staircase, I can see that you paid your deposit on the 18th of November 2023 and received your delivery on the 9th of December 2023. This was turned around in 3 weeks when you were initially quoted 8 weeks. Also, as your construction was an imitation cut string, the glass can only be templated once installed and our surveyor was on site on the 14th of December to carry this out. If you would like to give us a call on 01283 212142 we would be more than happy to talk this through.

Rated 5 out of 5 stars

From ordercompletion the process…

From order to completion the process was faultless. We ordered a bespoke staircase that was top notch. We collected from the works and the procedure was easy and the guys at the works were very helpful.
Cheers
Mark Parnell

November 3, 2022
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Reply from Central Joinery Group

Thanks for the feedback Mark. A pleasure to work with you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very thorough site survey neant my bespoke oak staircase fitted perfectly. The quality of joinery was first class

October 10, 2022
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Reply from Central Joinery Group

Thanks for the great feedback.

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service, what Neil doesn’t know about stairs isn’t worth knowing. Look no further than these guys for what you need.

October 18, 2022
Unprompted review
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Reply from Central Joinery Group

Thanks David, we will pass the feedback on to Neil.

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