Central Telecoms Reviews 242

I’ve been through a few telco’s & always had issues from costumer service, connectivity and subsequent system maintenance hold ups and delays.
A friend put me into CT. I was reluctant at first but due to the trust I have with my mate I gave them a crack. Nothing could be worse than what I had experience for decades with the majors - and CT is local & employs locally. From day dot I have been very pleasantly suprised. The costumer service is 2nd to none. Seriously. 2nd to none. Although reliant on the Telstra network (like everyone) the internet and mobile service is also good. I live in rural NSW where some telcos claim to have coverage actually have very poor coverage. Aside from the customer service experience with CT I would know my service provider has change in regards to mobile and internet service. I cannot speak highly enough about Central Telecoms and the Team. I give them 10 stars out of 5.

Fast responsive service. Graeme and his team were a breath of fresh air compared to previous providers.

We made to the change to Central Telecoms last week and was extremely impressed with the professional and proactive service that we received from Ricky, Josh, Joseph, Denver and Leanne have all been exceptionally amazing with outstanding service in accommodating our needs very promptly. No hidden costs and wonderful to deal with even when I needed IT support. Always happy to have local support and prompt service when needed. Would definitely recommend Central Telecoms as telephone and NBN providers over Optus and Telstra.

I made the switch to Central Telecoms some time ago and was recently astounded by their proactive service. I was away last week when I received a call from Joseph Scott, one of their account managers, to advise that he has been monitoring my line at home due to intermittent dropouts (we are still on the old fibre to the node NBN). Had I still been with my previous Telco, I would not have known about the issue until I got home. Then, I would have had to spend hours on the phone trying to speak to someone and another 72 hours plus to receive an answer. All of this would have meant downtime and loss of income, as anyone in business knows only too well. While the issue is yet to be resolved, Joseph has been emailing and calling me with updates – an unheard-of service in this industry. Thank you Central Telecoms!

Great customer service and the service itself is superb.

Backed up the talk with action. Always friendly and eager to deal with any issues that arose. Every member of the team were excellent to deal with. We made the right decision to go with Central Telecoms

We’ve recently changed our phone system to Central Telecoms. Beau and the Central Telecoms Team made this transition and the installation process as smooth and efficient as possible.
The Central Telecoms Team has been highly responsive and well prepared during fine tuning our phone system.
Beau and the Central Telecoms Team are easy to work with and very flexible in their approach.
We would not hesitate in recommending Central Telecoms services.
Orsi
The Physio Joint

Beau was excellent to deal with. His product knowledge and customer service was excellent. Central Telecom delivered exactly what they said they would in a seamless transition. We would recommend highly.

Great service, very helpful and friendly.

Our changeover has been smooth and efficient! Beau & the rest of the Central Telecoms team have answered all our questions, been wonderful to deal with, accommodating our needs & changes in timing for porting outside our control, they got back to us quickly whether it was the initial meeting, quote or just replying to emails and phone calls. Thanks guys for making the transfer a breeze, we really appreciate it!

The team at Central Telecoms have been extremely helpful since coming on board with our business. Prior to CT, we had a lack of support for our team, which resulted in a lack of organisation in our phone/internet/IT space. Central Telecoms has helped us organise this area of the business, and have been a great help to our staff whether it be simple, or complex issues. We wouldn't hesitate to recommend CT to anyone looking for a better service for their business and staff.

I cannot express how happy we are with the service and support we get from Central Telecoms!
Joseph, Beau and the entire team have always gone above and beyond when helping us implement systems that give us flexibility and run more smoothly.
The experiences we have had with Central over the past few years compared to the 'Big Telco' we were with previously are night and day and I cannot recommend them more!

Great communication and personal service. Always happy to answer queries in a timely manner.
We've had some hiccups but CT have always been open and responsive in a very positive way.
Great staff who listen!

I was looking at taking my business elsewhere. My business was growing and relocate. I wasn’t confident that Central Telecoms could handle these changes and demands I required. Until I was contacted by Joseph who ensured me that what my business was about to go through, the team at Central Telecoms would support me the entire journey….after months in the planning, I finally relocated my business and wow, I couldn’t be happier with Joseph even popping past to ensure the phones and internet was all set up correctly. No fuss. No down time. Always a pleasure to contact if anything ever arose. I have now moved my personal phone and internet accounts to be with Central Telecoms. Thank you for reaching out and going above expectations.

We are a small business and have recently transferred to Central Telecoms. I highly recommend Central Telecoms, the pricing is excellent, the flexibility in terms of multiple phone lines and different answerphone messages at different times of the day allows our business to be run much more efficiently and the customer service is outstanding.
We are extremely happy we made the switch.

The team at Central Telecoms are so helpful, and installation of our new phone system went off without a hitch. Any questions we had were expertly and efficiently answered. It's good to know that they are there to help with all our communication and internet needs, and we are happy to recommend them to anyone who is looking for similar solutions for their business!

Great Experienced Team, was able to facilitate the porting from our current phone provider to their hosting platform with no troubles what so ever. We now have more functionality than the old provider for a similar price per month.

They had Fantastic support that was able to help guide us through the new setup with ease.

I am so so grateful to the Central Telecoms team. For over a year, we have been experiencing nothing but roadblocks and difficulties with NBN Co. We contacted Central Telecoms, they swooped on the issue, learned what we needed, and took care of it. Any time I spoke with any staff member, they were all accessible, informed, helpful, and in great communication with one another. Cannot recommend Central Telecoms nearly enough. My only problem? Leanne their Provisioning Manager supports Manly, and we are Corporate Partners with Canterbury, so we'll have to sort this out! Thank you to all the team for your hard work and professionalism. Craig, Your Property People.