Centrelink Reviews 

Officer Gloria (Centrelink Glen Waverley ) went over and above to help us solve an issue with my wife’s surname. It was our 3rd visit in 6 weeks to sort out the same issue. Gloria was apologetic that the problem wasn’t resolved earlier. She looked into the matter after we left, and called back to say that the problem has been resolved. Thank you Gloria, for your diligent help.

Been waiting on jobseeker payments for over a month. They were suppused to arrive into my account today - and lo and behold my claim has been deleted. Call up Centrelink and they tell me to call Workforce Australia, call up Workforce Australia and they tell me to call Centrelink. On hold for a total of 4 hours today - will try again tomorrow.

Just a complaint again for the services and lies they tell their clients.

Centrelink is run by idiots… their is no privacy for anyone… when I was in their I could hear the staff asking the clients about personal issues.. that shouldn’t happen…as I shouldn’t be able to hear what is being said…while going on the computer to get what Centrelink want regarding my bank account… once again anyone in the waiting room can see what is on the computer…..and I object to Centrelink seeing how much money I have in the bank….

Can someone tell me why our tax payer dollars go to 2 security guards who just tell you to go to reception. What a waste of money. Sat there for 30mins to make minor changes to Medicare.

Wheres my money centrelink?

My name is Anh Tuyen Hoang, two months ago, my Age Pension payment was suspended. It was related to CAO. I really felt panic because this is my pricipal income. I came to Centrelink Gosnell to ask for help. My helper Jessica was clear, friendly, very precise and made me feel very at ease with information. She explained everything to me in easy terms, and she worked hard to get everything in order. She assisted with some forms and sent them to the CAO team, it helped to restore my Age Pension and my payment was returned. Great service from start to finish. Thank you for making it so easy, Jessica! Keep up the good work!

Wouldn't even give Centrelink it a 1 star rating. Tried to call the centrelink number then a voice activated message asks for what it is you need but then the call is cut off/terminated. Tried calling numerous times with the same result.
Therefore had to go into a Centrelink office to submit some forms. When I approached the reception staff member I was told instead to use the self check in machine so that I could obtain a code for my visit. However I asked the reception staff why can't they help me to which she stated that in future to use the self check in machine.
After I did see a service staff member I was told that I had to make an appointment to lodge my application form which would be in several days time.
So I went to another Centrelink office and was initially seen by a staff member at reception who was chewing gum and who was very disinterested. I waited for up to 1 hour so that I could lodge this form which should have been accepted in the first place by the first Centrelink office that I approached.
Very poor work ethic by most of the staff members. They don't want to do what is expected in their job description and are very good at passing the responsibility onto another staff member.
Very unsatisfactory government organisation!

maybe if you have no compassion or empathy for people who are in desperate circumstances through no fault of their own and are very distressed , you shouldnt work at centrelink. I wonder how many people give up and kill themselves because you pieces of S are just the last straw? At least one that I know of. It's not enough to live on anyway so why bother to try .

Won’t answer the phone.

Centrelink need to stop stealing from the poor to pay the rich. They are corrupted and theives. Shame on Centrelink for putting debts on customers for no reason then saying it was an error but customers still need to pay the debts that were made in error by Centrelink until they fix the mess they made .if I could give them no stars I would

Need my Payment Summary to complete my Tax return but it's "delayed". No answers why or how long before I get it. Not one person can give me satisfactory answers or any help.

The only thing that doesn’t make it a 5 would be the wait time, but it is totally understandable :) Talked to Emrick today and he was so helpful! Helped me super quickly and answered all my questions with no doubt! Thank you Emrick!

Centrelink is appalling. I have applied for the aged pension and they keep saying they need more information about my Superannuation account.
I have advised them 3 times that I have only $3 in my Super account, but they ask me over and over again for information even though I supplied them information many times.
They are denying my claim for a pension because I have $3 in Super.
I will be homeless, broke and destitute because Centrelink will not process my pension claim.
All over a measly $3 can you believe it?
This is wrong very wrong.
I am in a panic what can I do?

Centrelink have to be the worst people out, I can say what really want to say about Centrelink as it would get me arrested. They don't help you and treat you like shit, don't answer their phone and they even hang up on you when you've been on hold for 1hr. If your dodgy they will help you and give you everything, but if your genuine and not dodgy they will screw you any chance they get

Completed my forms and submitted on Sunday - got a call Monday morning with a case manager who could not have been more helpful - due to delays on my part I had several more calls all with the same helpfulness and understanding

Worst service and they bully my 75 year old mother again and again. They with hold her money that she is entitled to. Centrelink HR you should train your staff to be respectful to your clients. My mum went to Chatswood today. It’s not your money staff this belongs to the people in need. Show some compassions

Its not for today, its my all time parental leave application, family tax benefit and parenting payment experience.
I have been struggling to get the right information from last 3 months. Every time I call, spend 2 hrs waiting for the call to respond by someone, another two hours customer service officer trying to resolve with no training and information. I have got different answers to the same question and have to apply for the services again and again with no payments and wastage of time from last two months. They cancel the services without asking for information and giving you time to respond and then ask to complete the whole application again with long waiting time.
Not only that i have provided my husband tax rerurns and all income information so many times, still they cancel my family tax benefit stating that I have not provided the information.

straight up dealing with medical issues lost my job while on work cover i ring Centrelink asking for support what they do force me back into workforce Australia, no help n im struggling to find a doctor that'll fill my form out for Centrelink pretty shit go you do this to me like wtf man l lose my provider with all the contacts i needed to find a forklift job now that's gonna be extremely difficult on my own now thanks for once again screwing me over you're meant to help im actually getting mad now and will do something stupid I'm over life and the rest of the people that make life difficult I'm so done with you all !!!!!!! i DID NOTHING WRONG I LOSE MY JOB AND REST AND NOW THIS STRESS ITS BS

I went to submit my fortnightly information online, i got into my account but couldn't carry out any actions the information come back with services unavailable with an error code i phoned a help line to no avail " we are experiencing delays call back at a later time " , being a pensioner i can't rely on this mob to do anything right period peoples lives are in are put at risk in more ways than one, Centre Link is worst of the worst online services by far i had to jump into my car and go to a centrelink office 25 minutes away without an appointment hoping i could get in as you know you have to book on through online services, i don't know how Australian Services / Centre Link can operate like this they close out and shut the door to the people in need that there suppose to be helping leaving them with no other options than have to go to a Centre Link branch this is a direct violation against the principle it stand for ! Thanks for nothing Centre Link online services !!!