Sent in the test from Germany, three days ago, got the result already. I've a problem with Brewers Yeast... nightmare, no more beer. I came here to see if anyone had complaints about the results,... See more
Company replied
Cerascreen
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Return instructions do not work in Denmark (they use UPS, which does not ship blood tests here). Why sell the test in DK if you cannot ship them back in DK? Have contacted customer service ... w... See more
Company replied
Sent sample in nearly 2 weeks ago. No results. Company blames customer volumes for its inability to process tests. If you don’t have capacity to process tests, don’t sell the test. Knowingly doing thi... See more
Company replied
UPDATED. No response from phone or live chat on the Web site, 6 phone calls unanswered no respones using the site chat window. 4 weeks wait for gut flora test. UPDATE!! Folowing my negative review I... See more
Company replied
People also looked at
UPDATED REVIEW I paid my money, opened an account, but nothing....
I have returned my results and opened an account, but am unable to receive the results of my $200+ food allergy test. My email requests for help have been answered in German. Their customer service number is the number of some guy who has nothing to do with Cerascreen. Their U.S. number in Brooklyn has been disconnected.UPDATE in the Cerascreen reply they say they have provided a solution. They have not. They still have my money. I do not have results and I don't have any indication of when or if I will get them. As noted above their number for U.S. customer service is a guy who has never heard of Cerascreen and is tired of getting calls from unhappy Cerascreen customers.
April 13, 2021
Unprompted review
Reply from Cerascreen
Dear Mr. Herbert,
thank you very much for your feedback. We genuinely apologize for the inconveniences this has caused you. Unfortunately you sent your email to our German support address and therefore received the autoresponder in German. We apologize for this. If you write to contact@cerascreen.com this should not happen. We already contacted you and provided a solution. Best wishes and stay healthy, your customer service team
Vitamin D deficiency - The key to my fatigue
I ordered the cerascreen vitamin D test. A friend gave me the idea because I was constantly tired. The result: I actually have a deficiency.
The test was delivered to me shortly after I ordered it and it was very easy to do at home.
After sending my sample back, I received my test result in the app within a few days.
April 13, 2021
Unprompted review
Helpful Food Allergy Test
I took the food allergy test and was pleasantly surprised by how straightforward the process was. Shipping was a day or two slower than anticipated, but I can't complain about that during a pandemic. The instructions were clear, getting the blood sample wasn't really painful at all, and the results were quite informative. I got confirmation of an allergy that I knew of, and found out about a couple of foods I might be sensitive to that might explain some stuff.
April 12, 2021
Unprompted review
Easy and quick process
Easy and quick process. The result was simple and understandable.
April 7, 2021
Unprompted review
Reply from Cerascreen
Dear Nuno,
thank you for your review and for sharing your experience with the tests we offer. We are very pleased that you are satisfied with our products. We wish you all the best, stay healthy! Your customer service team
Easy to carry out return logistics
April 7, 2021
Unprompted review
Reply from Cerascreen
Dear Customer,
thank you very much for your feedback and that you share your experience here with us.
We wish you all the best, stay healthy! Your customer service team
If i could give no stars I would sent…
If i could give no stars I would sent my blood test off on the 24/3 still no results have e-mailed them and still no reply pls don’t waste your money
In response to your reply. I have sent two emails still no reply and an online form no reply.
Test ID is 3FR7NE this test was very important and to have completed everything you asked and still have no result and test was sent on the 24th March is appalling. I paid my £29 and you’ve given no result.
April 6, 2021
Unprompted review
Reply from Cerascreen
Dear Craig,
thank you very much for your feedback. I genuinaly apologize for the inconveniences this has caused you. We have already contacted you by mail, unfortunately your sample could not be evaluated. We have already contacted you and offered you a free replacement test.
If you still have open concerns please contact us with the caption "Trustpilot- replacement testkit" to questions@cerascreen.co.uk
We will be happy to help and find a solution for you. Best wishes and stay healthy, your customer service team
Ordered an Allergy Testing Kit
Ordered an Allergy Testing Kit. Easy to take self-test, Very happy and results provided me with the info i needed. Thanks :-)
April 2, 2021
Unprompted review
Reply from Cerascreen
Dear Daniel,
Thank you for your review and for sharing your experience with the Allergie Tests we offer. We are very pleased that you are satisfied with our products. We wish you all the best, stay healthy! Your customer service team
The worst experience
The worst experience! My husband ordered a test and they lost it and then they found it but still haven't processed it a month later! Stay away! Waste of money and customer service does NOT respond timely.
April 1, 2021
Unprompted review
Reply from Cerascreen
Dear Customer,
thank you very much for your feedback. We genuinely apologize for the inconveniences this has caused you. We have checked the status of your sample and regret to inform you that your sample could not be evaluated. This can be due to various reasons. If the sample is sent to the laboratory without a QR code, we are unfortunately unable to assign it after receipt. We are happy to offer you a free replacement test, for which we have sent you an email in which you can reorder the test.
Best wishes and stay healthy, your customer service team
AVOID!!!
AVOID!!! I received my order with no information on how to return the sample. Reached out to the company 3 times and no answer. Requested bank to process a refund.
March 31, 2021
Unprompted review
Reply from Cerascreen
Dear Agata,
thank you very much for your feedback. We genuinely apologize for the inconveniences this has caused you and that you haven't received a return label for your sample. We have contacted you to help you refund the order, we hope to hear back from you. Best wishes and stay healthy, your customer service team.
excellent Complementary and free health coaching
Excellent Complementary and free health coaching. Super quick results and very helpful customer service.
March 30, 2021
Unprompted review
Reply from Cerascreen
Dear Chloe,
thank you very much for your feedback and that you share your experience here with us.
We are very happy to be there for you in customer service and that your are satisfied with our products. We wish you all the best, stay healthy! Your customer service team
NO response from cera screen
Tried to contact cera screen for more tham two weeks to cancel my order as it was a mistake (120 days stated to be money-back garantue). Without any response...!
Will ask my bank to get my refund
Disappointed:(!!!
March 30, 2021
Reply from Cerascreen
Dear Customer,
thank you very much for your feedback. We genuinely apologize for the inconveniences this has caused you. Please provide us with your customer information so we can contact you and resolve your concern. We will be happy to help and find a solution for you. Best wishes and stay healthy, your customer service team
14 days in lab and still no results!
I worked out that Cerascreen has now had my blood sample for 14 days!!! In my opinion No company should trade if their service is sooooooooooo poor! Disgusted.
March 28, 2021
Unprompted review
Reply from Cerascreen
Dear Debra,
thank you very much for your feedback. We do apologize for inconveniences this has caused. I can see that you have receives the result of your test 2 days after your review. It does happen sometimes that we don't receive the sample or that there a a few delays during the shipping way of the sample. If you have any open concerns about your test please feel free to contact us again with the caption "Trustpilot - sample arrival" to questions@cerascreen.co.uk
Best wishes and stay healthy, your customer service team
Check health yourself!!
I’m amazed by the range of tests they have to offer and by how easy it is to check my health yourself! Looking forward to seeing my results.
March 28, 2021
Unprompted review
Reply from Cerascreen
Dear Katy,
Thank you for your review. We are very pleased that you are satisfied with our tests. We wish you all the best, stay healthy! Your customer service team
Great and extensive range of products
Great and extensive range of products, I ordered some for food allergy test and found out some interesting facts about myself that I would never imagine. Overall a fun experience with excellent customer services.
March 26, 2021
Unprompted review
Reply from Cerascreen
Dear Miranda,
Thank you for your review and for sharing your experience with the tests we offer. We are very pleased that you are satisfied with our products. We wish you all the best, stay healthy! Your customer service team
There website is so great easy to use…
Profiling the web was easy and there have lots of product. Good price I didnt know that we can test ourself at home. Its great just ordered allergies test kit for my husband.
March 24, 2021
Unprompted review
Reply from Cerascreen
Dear Razia,
Thank you for your review and for sharing your experience with us. We are very pleased that you are satisfied with our products and that you like the test concept. We wish you all the best, stay healthy! Your customer service team
AVOID!!!
AVOID!!!! I received my order with no information at all on how to return the sample, I also never received the 'biohazard' envelope which was meant to be inside the kit. Reached out to the company 4 times and have been completely ignored by them. Instructing my bank to process a charge back. Save yourself the hassle and find another company to complete your tests!
March 24, 2021
Unprompted review
Reply from Cerascreen
Dear Daniel,
thank you very much for your feedback. We genuinely apologize for the inconveniences this has caused you. That you haven't got any reply is not in line with our promise of service. Please provide us with your customer information so we can contact you and resolve your concern. We will be happy to help and find a solution for you. Best wishes and stay healthy, your customer service team
My test wasn’t able to be ran and I…
My test wasn’t able to be ran and I have been emailing over and over about getting a replacement sent to my new address and keep getting emails in German and no real responses about my replacement kit. It’s been over a month.
Where did you contact me because I have no emails from you
March 23, 2021
Unprompted review
Reply from Cerascreen
Dear Jessica,
thank you very much for your feedback. We genuinely apologize for the inconveniences this has caused you. That you haven't got any reply is not in line with our promise of service.
We have contacted you and offered you a free replacement test. We will be happy to help and find a solution for you. Best wishes and stay healthy, your customer service team
Quick and easy to use home test kits
Quick and easy to use home test kits. The delivery was very fast making the kits convenient to use. The staff are helpful and friendly answering any questions that you may have.
March 22, 2021
Unprompted review
Reply from Cerascreen
Dear Megan,
thank you very much for your feedback and that you share your experience here with us.
We are very happy to be there for you in customer service and that your request got solved to your full satisfaction. We wish you all the best, stay healthy! Your customer service team
Very easy to get tests and they are…
Very easy to get tests and they are very easy to use, with quick responses and Competent help was given to questions, I highly recommend this site.
March 21, 2021
Unprompted review
Reply from Cerascreen
Dear Philip,
thank you for your review and for sharing your experience with the tests we offer. We are very pleased that you are satisfied with our products. We wish you all the best, stay healthy! Your customer service team
The information in the test was easy to…
The information in the test was easy to understand. I had allergy test and it was easily done with Cerascreen. Thanks!
March 20, 2021
Unprompted review
Reply from Cerascreen
Dear Nomi,
Thank you for your review and for sharing your experience with the tests we offer. We are very pleased that you are satisfied with our products. We wish you all the best, stay healthy! Your customer service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.