Cerberus Networks Reviews 156

The initial contact with Cerberus was very good and helpful.
When it came to the delivery, the experience was less commendable. It took a long time (over 1 year), due to problems with Open Reach, but I found myself frequently having to chase our contact at Cerberus to find out what was going on. Scheduled reports on progress were regularly missed and we came very close to the deadline when funding for the project would have expired.
Configuration information which should have been sent at the time the line was installed was missing, and I was just told to contact Tech Support for it, days after the installation should have gone live. Tech Support were very good and send the missing details immediately.
This was part of a multi-line installation, and I know that the other two parts of the project are still outstanding and are having to be chased to get them completed.
I am hopeful that things will run smoothly in the future.

I had a Fibre on demand install in a very rural location including trenching and conduit through my woods. Took 10 months from start to getting the service live. Just finished the first year and had a regrade.
Cerberus has been excellent from the initial contact/surveys/quotes and the updates as the order progressed. Service speed has been bang on 300/30 (now 300/50) with low latency.
I'm just very pleased that Cerberus exists and is able to supply, via Openreach, fibre to the premises. The chances of being offered fibre from BT otherwise, would have been in my location, many years after I'm able to fog a mirror!
Recommended

Great service and consistently fast speeds. No hesitation in recommending.

Good pre-sales advice, good in process updates and advice, no complaints from me!

Had a Fibre on Demand install in a rural location from Cerberus and was very impressed with their level of service. They are however let down by the reliance on the monopoly that is Openreach. They don't have any other choice that to use them though so I can't mark them down for something outside of their control.

Finally installed after 9 months of waiting and pleased to say that the connection speeds are as advertised and Cerberus have been easy to deal with in setting up payment information and additions to our package.

The installation was delayed over a period of months and cerberus were not able to clearly identify the reason for the delay or provide the necessary updates. At time of installation the updates became redundant.

Speed obtained is currently 65Mbps download speed, as apposed to the expected 300.

Genuinely 5 star service from an excellent fttp provider.

Upgraded from 300Mb to 900Mb it took a couple Of days from order submission to completion. no issues at all.

Cerberus reminded me my initial contract was up and gave me a good value set of options for a new FTTP package - competitive with BT Retail and other suppliers. When I glitched the online process I was sent a personal email helping me to go through the process correctly. They continue to provide an excellent personal service, in addition to their earlier heroic efforts to get Openreach to convert my office to a fibre connection. They deserve every success.

Cerberus can get OpenReach Fibre into locations where nobody else can. It took us about 18 months but now we have Gigabit broadband on our farm in the country where we used to have 2 mbps.

Very happy with Cerberus Network's service - they have been very responsive to queries and recently reduced their price for even better service.

We're over the 18 month mark in waiting for our fibre connection. Have been provided meaningless 'time-frames' which have come and gone. Cerberus' have an innate inability and laxness to manage and chase OpenReach. The cost of which their happy to pass onto their clients, who are already forking out tens of thousands. E-mails to Cerberus go either unanswered or the responses are vague and unhelpful. The project has been going on for long it's been passed through several Cerberus managers. Really unimpressed. Cerberus you had the chance to manage this effectively. You utterly failed.

Bill received, and work marked as completed but it's not working. Having initially been implemented incorrectly. So, in short, project not complete, late and with no confirmation of completion by the customer.

I've had 6 months of repeatedly contacting Cereberus to ask about an order. No updates from them. The Openreach guys in the street always knew more. Mistakes on systems, no clear instructions, times for when different people would be coming around. I'm not sure how they could have been worse.

I have been a customer of Cerberus for 11 or more years now, always exemplary service. I have just upgraded and have found the service to be as good as always. They may not be the cheapest, But I don't want cheap, I want what they provide. I love it when I get prospective business call saying they can provide a cheaper package. I just reply, But I like paying more, because I get more. And put the phone down. Great Company, Great Staff, Honest and Trustworthy.
Best Regards
Alan Webb :-)

Very poor communication, both in clarity and in me having to chase them, even when they have committed to get back to me within certain time frames.

Openreach have been great, and given me more information than Cerberus who are meant to be managing my connection!?!

Upgraded from 330mbps FTTPoD to 900mbps FTTP. Upload 120mbps as advertised. Increase in price around a tenner a month. All good :-)