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Heating Services Certas Energy Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional heating engineers for arriving promptly, maintaining a cheerful and friendly demeanor, and demonstrating exceptional technical knowledge during both routine annual services and unexpected emergency callouts. Reviewers also deeply appreciate the clear, comprehensive explanations provided regarding all completed repairs, alongside practical guidance and helpful maintenance advice for keeping older heating systems operating efficiently. However, some people mentioned communication issues, noting frustrating administrative gaps regarding booking details, delayed updates, and unhelpful automated responses from customer care teams when attempting to resolve urgent heating problems. They reported that customer support accountability was lacking during difficulties.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, expertise, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and thorough annual... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting warm, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Phil Cooke telephoned to advise estimated time of arrival and arrived on time. He was polite, pleasant, cheerful and informative. He explained the function of the part he was renewing and showed me... See more

Company replied

Rated 5 out of 5 stars

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his ex... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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4.8

All reviews

(309)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael the Certas engineer called…

Michael the Certas engineer called today to replace a part on the oil boiler, following his annual boiler service last week. He was both friendly and professional. He carried out both visits in an efficient and effective manner. Thanks to Michelle in the office who arranged the visits and communicated well with me also in a warm friendly and professional manner.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Kevin Forsyth (Certas Boiler Engineer)…

Kevin Forsyth (Certas Boiler Engineer) serviced my Boulder Buderus 5 Camray Oil Fired Boiler he clearly is a professional in his work set, reliable in doing his job, very polite, clean and tidy when carrying out the service on boiler. When serviced full explanation of what had been done and changed. Highly recommended.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good service from the engineer from the…

Good service from the engineer from the time of phone call stating time of arrival on the day, very polite and clean and tidy when carrying out service on boiler. When service completed full explanation of what had been done and changed.

June 11, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Arthur, thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy

Rated 5 out of 5 stars

Mark Armstrong is a great engineer

Mark Armstrong is a great lead engineer. He has been servicing our boiler for over 25 years and always does a great job. I now ask for him as I know he'll be reliable, friendly and efficient.

June 2, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Rachel - thank you for taking the time leave your lovely feedback about our engineer Mark. Kind Regards Certas Energy

Rated 5 out of 5 stars

Fantastic service.

We were so pleased with the service from Certas Energy, our boiler was attended to by Jake Winter, he was fantastic coming out on a bank holiday! The service was brilliant, and had us up and running in no time! I recommend Jake and Certas Energy to anyone.

May 24, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Shelia - thank you for your feedback about our engineer Jake. Kind Regards Certas Energy

Rated 5 out of 5 stars

Great Service - Recommended

Mark Armstrong came to service our boiler today, and replace a faulty pipe to our oil tank. He did a great tidy job. Recommended, and will use again.

May 21, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Oil boiler service by Mark Armstrong…

Oil boiler service by Mark Armstrong was completed today. He was amazing, totally professional and explained everything he was doing. So impressed with his professionalism. Highly recommend this company and will be using them forever!

May 15, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Certas Engineer Mark Armstrong serviced…

Certas Engineer Mark Armstrong serviced my boiler. He was professional and friendly and did a great job, tidy and efficient.

May 7, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy

Rated 5 out of 5 stars

Our engineer Mark Armstrong has…

Our engineer Mark Armstrong has serviced our boiler for years, our boiler is 30+ yrs old and hes kept it running with no problems. Thanks Mark!

May 8, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

We're happy to hear that our engineer has consistently provided you with excellent service over the years, especially for your mature boiler. Thank you for your positive feedback!
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

A good job from Certas

Phillip did an excellent job especially going out of his way to reach a difficult oil tank filter.Left every thing neat and tidy.

May 1, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Philip Cooke is helpful and thorough

Philip Cooke is helpful and thorough, as usual.

April 23, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy

Rated 5 out of 5 stars

Phillip the Service Engineer was very…

Phillip the Service Engineer was very thorough, explained what he had done and what parts he fitted.

April 23, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy

Rated 5 out of 5 stars

Excellent service

Mark Armstrong is always bright and cheerful, on time and explains everything clearly. Any problems with the boiler are dealt with effectively and he is an extremely tidy/efficient worker.

April 23, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning– Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy

Rated 5 out of 5 stars

Great all round knowledge and skill

I could smell oil which wasn’t a good sign, so I contacted Certas ( who I also get the annual service with) and they came out very quickly.
The engineer, Phillip Cooke, was very knowledgeable, explained why and what needed doing and replaced the pump there and then. It now runs much smoother and most importantly no leaks. Phillip was able to demonstrate great all round knowledge and put my mind at ease. Could not been better, was on time and very informative.

March 16, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Professional and knowledgeable

Mark is always polite, efficient and professional. He has been servicing our boiler for years and I have always found him to be prompt, personable, knowledgeable and helpful. Thank you for the excellent service you give.

April 8, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Excellent service by Mark Armstrong


Mark Armstrong had serviced our boiler for many years, he is always polite, very helpful and knowledgeable. He undertakes a very thorough and efficient job. Would highly recommend Mark.

April 8, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

We appreciate you sharing your positive experience. We're happy to hear that the service was helpful and thorough. Thank you for recommending our services.
Kind Regards
Certas Energy.

Rated 5 out of 5 stars

Mark Armstrong - punctual, efficient and polite

Good communication before the visit. Then on time for the appointment . Polite. Enthusiastic. No mess. Successful. Mark Armstrong has been servicing and occasionally repairing the boiler for over a decade. Fantastic.

April 7, 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

We're happy to hear that you had a fantastic experience! It's great to know that you were pleased with our communication, punctuality, and service. Thank you for your long-term trust.
Kind Regards
Certas Energy.

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