First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
Company replied
GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more
Company replied
The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
Company replied
Company details
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- certus.com
4.4
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Live chat is super helpful
Live chat is super helpful! My issue was resolved immediately. I highly recommend purchasing the premier pass, its totally worth it! Jestine helped me right away. I will be recommending this online course to others. Thanks again!
June 11, 2026
Unprompted review
Reply from Certus
Hello, Monique! Thank you for the wonderful review! We're so happy to hear that Jestine resolved your issue immediately and that you're enjoying the premier pass. We'll pass along your kind words. Thank you for the recommendation!
Great Service!
I was really struggling with my Driver’s Ed course, it kept glitching for some reason! The lady who helped me, Jastine, was incredibly patient and kind. Plus, I got my course up and running once more! Thank you. :)
June 10, 2026
Unprompted review
Reply from Certus
Hello, Happy Customer! Thank you for this wonderful review! We're so glad that Jastine was patient and kind while helping get your Driver's Ed course back up and running. We'll be sure to pass along your kind words!
Very professional
Very professional, addressed my concerns. Very satisfied.
June 10, 2026
Unprompted review
Reply from Certus
Hello, Michael! Thank you for the kind words! We're pleased to hear you found our service professional and that we were able to address your concerns. We appreciate your business!
Jestine was very helpful and took care…
Jestine was very helpful and took care of the problem right away
June 9, 2026
Unprompted review
Reply from Certus
Hello, Dawn! Thank you for the wonderful feedback! We're glad to hear that Jestine was helpful and took care of the problem right away. We'll make sure to pass along your kind words. We appreciate your business!
Quick response and easy to understand…
Quick response and easy to understand explanation of answer.
June 9, 2026
Unprompted review
Reply from Certus
Hello, Parker! Thank you for your feedback! We're glad to hear you received a quick response and found the explanation easy to understand. We appreciate your business!
Reply from Certus
Hello, Fa! Thank you for the kind words! We're so happy to hear that Jestine was helpful and nice. We'll make sure to pass along your appreciation. Thank you for choosing Certus!
I got the help I needed and Grace was…
I got the help I needed and Grace was really kind to help me out. Grace’s positive attitude and customer service is really appreciated.
June 6, 2026
Unprompted review
Reply from Certus
Hello, Carlos! Thank you for the wonderful feedback! We're so happy to hear that Grace was kind and helpful in getting you the assistance you needed. We'll make sure to pass along your appreciation. Thank you for choosing Certus!
Live chat was easy and prompt
June 4, 2026
Unprompted review
Reply from Certus
Hello, Thiago! Thank you for the kind words! We're glad to hear the live chat was easy and prompt. We appreciate your support and look forward to continuing to serve you!
The customer service was absolutely…
The customer service was absolutely amazing! The representative Kiewas very patient, professional, and helpful throughout the whole process.She answered all my questions clearly and solved my issue quickly. I truly appreciate the excellent support and positive attitude. Thank you for providing such outstanding service!
June 4, 2026
Unprompted review
Reply from Certus
Hello, Manhua! Thank you for the wonderful review! We're so happy to hear that Kie provided patient, professional, and helpful service throughout your experience. We'll make sure to pass along your kind words. We appreciate your business!
The chat agent was very helpful and…
The chat agent was very helpful and solved my technical issues quickly. Great customer service!
June 4, 2026
Unprompted review
Reply from Certus
Hello, Chow.Tyme Bakery! Thank you for the great feedback! We're glad to hear the chat agent was helpful and resolved your technical issues quickly. We appreciate your business and look forward to continuing to serve you!
kie was very helpfull and guided me…
kie was very helpfull and guided me towards my solution very kindly and efficiently i love kie
June 4, 2026
Unprompted review
Reply from Certus
Hello, Nailan! Thank you for the sweet words! We're so happy to hear that Kie guided you kindly and efficiently to your solution. We'll make sure to pass along your kind words. We appreciate you choosing Certus!
Jonathan was extremely helpful
Jonathan was extremely helpful! He allowed me to get access to my certificate, fast, efficiently, and most importantly: by being friendly!
June 1, 2026
Unprompted review
Reply from Certus
Hello, bacob30! Thank you for the fantastic review! We're thrilled to hear that Jonathan helped you access your certificate quickly, efficiently, and with a friendly approach. We'll be sure to pass along your kind words!
Worked with Kie today
Worked with Kie today. Swift prompt service. I would highly recommend him to other users.
June 1, 2026
Unprompted review
Reply from Certus
Hello, Cody! Thank you for the great review! We're so happy to hear that Kie provided swift and prompt service. We'll make sure to pass along your recommendation. We appreciate your business!
I spoke with Mie she was very helpful.
I spoke with Mie she was very helpful.
May 30, 2026
Unprompted review
Reply from Certus
Hello, Amy! Thank you for taking the time to leave a review! We're glad to hear that Mie was very helpful. We'll make sure to pass along your kind words. We appreciate your business!
Reply from Certus
Hello, Laura! Thank you for the kind words! We're delighted to hear that Kie was efficient, helpful, and kind during your experience. We'll make sure to pass along your feedback. We appreciate your business!
Noronessa is a great agent
Noronessa is a great agent, helping the costumers at her best and marking all the information and advice clear! Good costumer service from her!!
May 27, 2026
Unprompted review
Reply from Certus
Hello, FD! Thank you for the wonderful review! We're so happy to hear that Noronessa provided great service — keeping everything clear and helpful. We'll make sure to pass along your kind words. We appreciate your business!
great service
Justine help me with the problems I had, he was really helpful and nice.
May 22, 2026
Unprompted review
Reply from Certus
Hello, Abel! Thank you for the kind words! We're glad to hear that Justine was helpful and nice in resolving your issues. We'll make sure to pass along your feedback. We appreciate your business!
Jon was very helpful
Jon was very helpful, very patient with me , I couldn’t figure out . He was very patient guiding me through this process to recover my food handler certification.
May 26, 2026
Unprompted review
Reply from Certus
Hello, Karla! Thank you for the wonderful review! We're so happy to hear that Jon was helpful and patient in guiding you through recovering your food handler certification. We'll make sure to pass along your kind words. We appreciate your business!
Jonathan, Gave me good help to to start the food handle class
Jonathan, was good help for me to start the food handling class.
May 22, 2026
Unprompted review
Reply from Certus
Hello, CHARU! Thank you for the great review! We're so happy to hear that Jonathan was a good help in getting you started with your food handling class. We'll make sure to pass along your kind words. We appreciate your business!
On May 22nd around 10 am central time…
On May 22nd around 10 am central time zone i was on the phone with a lady about an issue i was having. We stayed on the phone for over an hour and when i started telling her which employees still needed test, she hung up!! So i waited after my meeting was over and called back and talked with a man name Jonathan, He was very helpful and took care of the problem asap. You need to hire more people like Jonathan!
May 22, 2026
Unprompted review
Reply from Certus
Hello, steven! We sincerely apologize for the frustrating experience you had during your initial call — that is not the standard of service we strive to provide. We're glad Jonathan was able to step in, quickly resolve your issue, and turn things around. We'll make sure to pass along your kind words about him. We appreciate your patience and your business!
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