First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more
Company replied
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Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
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GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more
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The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
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Company details
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- certus.com
4.4
Excellent
429 reviews
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Reply from Certus
Hello, Marc! Thank you for the kind words! We're so happy to hear that Jill was helpful. We'll make sure to pass along your feedback. We appreciate your business!
Very professional
Jonathan was very friendly and immediately found the solution and fixed it. He also informed me of the problem when I asked.
May 21, 2026
Unprompted review
Reply from Certus
Hello, Hayden! Thank you for the wonderful review! We're so glad to hear that Jonathan was friendly, professional, and got everything sorted out for you quickly. We'll make sure to pass along your kind words. We appreciate your business!
Ugh!
Ugh! With my original defensive driving certification from American Safety Council test in 2023 expiring February 17, 2026, I completed my 2026 test on January 18th. The test was fine but my 2026 certificate never arrived and I forgot about it until my next car insurance bill arrived in early April. I contacted ASC on 4/2/26 (driversafetysupportATcertus.com) to ask for sending and the rep confirmed my completion and I confirmed my course ID, address and phone on April 3.
Another email on April 7: “Has my certificate been mailed? I'm renewing my insurance soon and need it to lower my premium.” No reply but I went to my profile on their site April 9 and found they needed more info than in 2023. I never got a request for additional 2026 info, but my completion was quietly stalled. Once I added new data to the profile I got this notification:
Congratulations, you have successfully completed the New York Defensive Driving course! You will receive an official certificate in the mail within 14 business days…
My next email on April/19: “I found that I had to update my profile to release my proof of completion on your site. I did this on April 9, 2026 but have yet to receive it. Can you please check to confirm that it's been mailed? My insurance is up for renewal by May 5.”
It was not. Their rep’s reply: “Your certificate will be shipped to this address and is expected to arrive within 7–10 business days via USPS… For future orders, we recommend selecting either Rush Processing or Overnight Shipping at checkout to ensure faster delivery.”
My reply: “I'm pretty ticked off that my certificate did not go out 10 days ago when your site first told me to allow for it. I made it clear to the last support person I corresponded with that I needed it by May. With reasonably timely release, your normal turnaround should have sufficed with no rush processing necessary. And now you're telling me it never went out on April 9 or 10 when I satisfied your site's new profile requirements, different than last time, that it never told me about in the first place!? And I have to wait an additional 7-10 business days? Can't you do better than this?”
ASC reply on April 21: “Apologies for the hassle. The reshipment request for your certificate to your updated address was already completed. As the information update was made last April 9, 2026, it was scheduled to ship out, and that made the latest date the 23rd of April. Please do expect your certificate to be received within the given time-frame.”
My May 5 email to them: “I am VERY upset that I have not yet received my certificate for the course I finished in JANUARY! Your 7-10 business days are long gone. Please send me my certificate in FREE expedited fashion. This is ridiculous!”
ASC reply May 8: “Apologies for what happened. As the certificate has not been received, we will be glad to resend it via FedEx within 2-3 business days. With this, could you please reconfirm your address, or do you have any alternative one? Please don't worry, our relevant team will be diligently working on it to have you provide an update as soon as possible.”
May 20, 2026: My certificate finally arrived by FedEx.
I will NOT be using ASC again and neither should you.
May 19, 2026
Unprompted review
Reply from Certus
Hello, Joe! We are truly sorry for the frustrating experience you had. The delays in receiving your certificate, the lack of proactive communication about the additional profile requirements, and the time it took to finally get this resolved are not acceptable, and we completely understand your disappointment. We're glad your certificate did ultimately arrive, but we recognize the process caused you real stress and inconvenience — especially with your insurance renewal on the line. We will use your feedback to improve our processes. We appreciate you taking the time to share your experience, and we're sorry we fell short.
In all honesty I got no help until I…
In all honesty I got no help until I spoke to Reena ( not sure how she spells it ) she was kind , patient and walked me through each and every step I could not understand !! Her professionalism and courtesy went above and beyond. I am so grateful. This is customer service at its finest
May 21, 2026
Unprompted review
Reply from Certus
Hello, Chris! Thank you for the wonderful review! We're so happy to hear that Reena was kind, patient, and went above and beyond to walk you through everything. We'll make sure to pass along your kind words. We appreciate your business!
Jill was very helpful and gave me an…
Jill was very helpful and gave me an easy experience and solution dealing with this course. Very excellent customer service. Thank you.
May 19, 2026
Unprompted review
Reply from Certus
We're so glad to hear you had such a positive experience with us. Thank you for sharing your kind words!
Strait forward online class for a great…
Strait forward online class for a great price, Jill was super helpful!
May 19, 2026
Unprompted review
Reply from Certus
We're glad you enjoyed your experience with our online class and appreciated the price. We're happy to hear our team was helpful!
Jonathan was very helpful and very…
Jonathan was very helpful and very quick at resolving my issue.
May 19, 2026
Unprompted review
Reply from Certus
We're so glad we could help!
Reply from Certus
Thanks for letting us know!
10/10 For Melan
Our biggest challenge was with the signing up and logging in to take the course
The course itself is easy and informational
Melan however, was an absolute pleasure to talk to on the phone. She was a 10 out of 10 in helping rectify our situation of potentially having the wrong name on the certificate.
May 18, 2026
Unprompted review
Reply from Certus
We appreciate your feedback regarding the sign-up process and are glad the course content was helpful. We are especially pleased to hear our team provided excellent support.
Fast responses
Fast responses, very knowledgeable, and excellent service!
May 18, 2026
Unprompted review
Reply from Certus
We are so glad you had a great experience with us. We appreciate your kind words!
Reply from Certus
Thanks for the rating!
They where very nice and friendly even…
They where very nice and friendly even know I think website is a little slow
May 17, 2026
Unprompted review
Reply from Certus
We appreciate your kind words about our team. We are also looking into the website speed.
my issue was solved right away!!!!
May 16, 2026
Unprompted review
Reply from Certus
We are so happy we could help you! We appreciate your kind words.
It was fine.
May 14, 2026
Unprompted review
Reply from Certus
Glad to hear it was okay, but would love to know what could have been better. Feel free to share more info with us if you'd like (we'll send you a private message to gather more info).
Multiple issues, all solved
I had multiple issues with my users who had entered the wrong information on the field to whom the diploma would have gone. Mira helped and solved my issue.
May 13, 2026
Unprompted review
Reply from Certus
We're glad Mira could help resolve the information entry issues. We appreciate your positive feedback.
Reza was very helpful and communicated…
Reza was very helpful and communicated very well. Thank you Reza Have A Bless Day
May 13, 2026
Unprompted review
Reply from Certus
We're so pleased to hear about your positive experience with us. Thank you for sharing your kind words!
The agent who worked with me
The agent who worked with me, Inday Reza, was amazing. The website itself was a little buggy
May 12, 2026
Unprompted review
Reply from Certus
We appreciate your feedback and are happy to hear that you had a great experience with our agent. We'll look into the website issues you encountered.
Abegail was quick to respond and…
Abegail was quick to respond and resolve my issue. She promptly clarified what I was needing and helped refund my unintentional purchase. Thank you abegail!
May 12, 2026
Unprompted review
Reply from Certus
We're happy to hear that your issue was quickly resolved. We appreciate you taking the time to share your positive experience with us!
It was great to take our online Defensive Driving through Fusion. Unfortunely we misplaced our certificates needed for insurance deduction. Noronessa readily assured us that they will resend them.
It was great to take our online Driving
May 12, 2026
Unprompted review
Reply from Certus
We're glad you enjoyed your online driving experience, and we appreciate your positive feedback so much.
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