CETA Insurance Reviews 

I believe that the purpose of taking out insurance is buying peace of mind and a feeling of security.

In the past 48 hours none of my interactions with InsureMy have given me any confidence in continuing to use CETA as an insurance company.

On 7/9/2026 I phoned and cancelled the automatic renewal not being a fan of this process. With my renewal due on 1/10/2026 I then looked around and decided to remain with InsureMy which is where the problems started.

I made several phone calls to take up insurance and was either held in long queues or if an agent answered they would tell me I needed 'Sales' or was 'a new customer'. I was then transferred back into the queue.

Basically I am currently a customer simply wanting to renew when the current insurance expires. The agents I did get through to all said the same programmed response as in 'sorry for keeping you waiting' before making me wait longer by transferring me back into the queue.

On my 8th call of the day to CETA landline numbers I got through to Zander who apologised for the wait and then attempted to transfer me as per his training. Unlike his colleagues he had the decency to listen to my request for help.

To give an idea of the mess that had been made on my account this phone call took 54 minutes as he had IT issues and a manager to engage with. All I wanted was to simply renew with all policy details unchanged and it took 54 minutes.

The next day I saw that I now had 3 policies shown in my Customer Zone aka account. My 3 attempts to phone and seek clarification as to whether I was still insured or what had been cancelled were not answered by once again being transferred back to the queue by an agent not willing to engage. Unbelievable lack of interest in a customer.

I had no option but to engage in online chat to try and request my money paid to Zander refunded and next year's policy cancelled as per the 14 day cooling off period. I believe this agent was well meaning but hampered by the IT process involved.

Today I can see only 2 policies on my CETA account however both are shown as live with no mention of a cancellation or refund as requested under the 14 day cooling off process.

A very dismal experience let alone buying peace of mind.

The agent was great professional and answer my queries well.

Very quick and easy

Very easy thanks very much, just trying to rwrite the ten words thanks

Yolanda was extremely helpful and informative. Very polite and friendly.
Found me the best deal at an affordable price.

Filling in your forms were easier than some others this evening

Wendy was so helpful and polite it was a pleasure speaking to her

His hoesty and behavoiur

EXCELLENT SERVICE UNDER STRESSFUL CIRCUMSTANCES OF FINDING HOUSE INSURANCE FOR UNOCCUPIED PROPERTY

Easy to use

Found very easy to use abd quick

Very easy and quick thank you

The obvious as the price, what I was more than happy with was the Customer service,
professional , help full , and very patient,
I'm a bit hard at hearing, so I asked the guy could he talk slower and a bit loader, and kept asking him to repeat the question, I think his name was Marcus brill guy and very polite Thankyou

Yolanda was very helpful, however, Ceta need to review their renewal policies. I used a comparison site & was able to purchase the exact same policy for my holiday home from Ceta but at nearly £80.00 or 27% cheaper & actually cheaper than last year.

This infuriates me & next time I will take my business elsewhere if you employ the same practice.

Have a payment pending for a renewal i didn't request or want.Tried to email but directed to chat bot...spent 20 minutes trying to get payment cancelled but no reply after initially requesting some info the person didn't respond. I simply want my money back for a renewal I didn't request or authorise.