CETA Insurance Reviews 

Yolanda was very helpful, however, Ceta need to review their renewal policies. I used a comparison site & was able to purchase the exact same policy for my holiday home from Ceta but at nearly £80.00 or 27% cheaper & actually cheaper than last year.

This infuriates me & next time I will take my business elsewhere if you employ the same practice.

Have a payment pending for a renewal i didn't request or want.Tried to email but directed to chat bot...spent 20 minutes trying to get payment cancelled but no reply after initially requesting some info the person didn't respond. I simply want my money back for a renewal I didn't request or authorise.

we have found the advisors on the phone to not be very knowledgeable and as such such not very helpful when we needed to make an adjustment to our insurance policy. when it came to cancelling the policy the online portal did not work, the cancellation had to be completed over the phone in the end. we also found the advisors difficult to understand and the automated phone system you have to navigate before getting an advisor does not work very well.

Have been with CETA for a number of years re Boat Insurance. Always been a good experience up until this renewal. Have in the past often paid annual premium up front,usually by credit card, but due to cash flow re current climate used the premium credit service for both Boats. Renewal notice said would carry on and dont need to do anything. Imagine my surprise when 2 of my credit card companies informed me that CETA had tried taking monies, without my permission, to pay for the premium on one of my Boats. Was going to phone CETA as I do before renewal as they do give a loyalty discount if requested. Was told one of my Boats premiums last year had been paid for by credit card hence why a payment had been requested. Stated CLEARLY that that was incorrect and can prove it re refererences/payments and statements from premium credit for BOTH boats. Another check by agent confirmed what I had correctly said. Renewal on both boats set up with premium credit for this year again with loyalty bonus applied to both. Imagine my surprise and anger when I received message today from credit card company saying CETA had requested a payment yet again. Phoned CETA and demanded both credit card info be removed from my account. Said couldnt be done unless I paid for renewal with a credit card. Explained had ALREADY renewed using Premium Credit.Agent spoke with a Manager and came back stating same thing. Started talking about cancelling policy. Repeated again that both policies had already been renewed. On checking she confirmed this. Asked to speak to Accounts. Was told accounts not taking calls at the moment. Informed her that I would be informing my credit card companies that CETA were fraudulantly trying to take money and asked how I submit a complaint, which she did. Have logged into my online account which correctly shows both policies live but doesnt allow one to do anything ie cancel cards or make a complaint so not very useful.
Totally unacceptable state of affairs and in the meantime they seem intent on (wrongly) trying to take premiums from my credit cards.

Took out a policy for a property in probate, sold the property a few months later. CETA kept all the money claiming that was their t&c’s despite the wording on their policy saying otherwise.

AVOID !!!

Giving an insurance policy and taking a deposit to then email few days later to request full amount I think is a low blow

Customer service and communications both non-existent - not even a confirmation of policy renewal. 3 phone calls and 2 letters to sort out a major query with a named person, were ignored. I was beginning to think that the company was a scam. Spent an entire morning researching company and its profile users, to try and determine how to access what I hoped was our policy. The documentation IS on the website if you can find it. Access further hindered by Policy and ID numbers changing depending on which document one read. Normally I try and include positive elements, as well as negative comments in a review, but I have nothing good to say. Think twice before using Ceta - I wouldn't do so again.

Simple enough to review details and complete.

Good fast and cheap

All the questions followed in a logical manner and explanation, whereby required ,were easy to understand.

Avoid, avoid, avoid.
Dreadful company.
No emails, no documents, no policy number, nothing.
Cannot access the Customer Zone (does one exist?)
I phoned 3 times now (within the week) the last time to request a refund of the amount paid. The agent said NO!
She even asked for the policy number...there is no policy number.
There is no customer service, the agents keep repeating the same sentences from their crib sheet. I've had better conversations with AI bots.
I have now disputed the payment through the credit card company to have the payment cancelled.
I have registered a complaint with Ceta.(Not that that will do anything)
I think this company is a scam.
If they are unable to provide basic paperwork for insurance I can only assume that if a claim were to be made....good luck with that one.

EDIT:
I received a call from the complaints team, who were much more receptive than customer support. Suffice to say the complaints team were able to sort out the return payment and it has been refunded to the credit card. I had email confirmation and is now sorted.

Quick on good

Got their insurance via money supermarket. But contacting them for the first time today because none of the buttons (like for downloading policy docs) work, and it's awful. Emailing gives an autoresponse that says live chat (non existent on the website lol...) or to call.

The phone lines use an AI voice which talks way too fast lol and it's a pain to use.

Once I got through to a person though, she was nice and helpful

Really easy

Fair and fast without being too intrusive

tiresome website for repeating details