Customer care and attention to detail were excellent. It was a pleasure to find someone who had the time and interest to talk me through my new home insurance policy. Xander was outstanding: polit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today Becca helped me to purchase Insurance for my late husband's boat, that I have inherited. Not knowing what I was asking for she helped me by speaking more slowly, explaining clearly, being patie... See more
Company replied
A real person at the end of the phone, and very pleasant too! Made landlord insurance for three properties very straightforward noting lenders on each. Excellent prices (discounted as more than one).... See more
Company replied
Spoke Becca today to renew boat insurance with CETA INSURANCE .what an excellent experience. BECCA was brilliant very friendly and helpful and sorted my insurance out. Thank you very much 👍 😊. Mike... See more
Company replied
Company details
Written by the company
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Contact info
22-24 Cromwell Park, OX75SR, Chipping Norton, United Kingdom
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4.4
Excellent
3K reviews
Asks customers to review
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Easy to use system
August 24, 2026
Reply from CETA Insurance
We're so pleased to hear that you found the system easy to use. Your feedback is greatly appreciated, and we thank you for taking the time to share it with us.
Reply from CETA Insurance
We're so happy to hear that you had such a quick and easy experience! Thank you for sharing your positive feedback with us.
Uncomplicated and quick!
August 22, 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
We're happy to hear that getting building insurance was quick and easy for you. We appreciate your positive feedback!
Great easy to process
August 21, 2026
Reply from CETA Insurance
We're so happy to hear that you found the process to be great and easy! Thank you for sharing your positive feedback with us.
Competive price Easy to fill in forms
August 21, 2026
Reply from CETA Insurance
We're delighted to hear that you found our pricing competitive and the forms easy to complete. Your positive feedback is greatly appreciated!
They ask some impossible questions…
They ask some impossible questions which are difficult to understand, I just wonder whether they use those not to honour the insurance.
August 20, 2026
Reply from CETA Insurance
We appreciate you sharing your concerns about the clarity of our questions. We assure you that our intention is always to process claims fairly, and we are reviewing our processes to ensure all inquiries are straightforward and easy to understand.
Made a mistake & went with these last…
Made a mistake and went with these last year. Still waiting to get break down phone details. Or any other details regards breakdown
Thank god i did not need this.
Oh one answer was just ring us. We will be shut. As out of hours
Never reply to any emails
Totaly useless
Told them do not renew
So they did
They need to learn what customer service is. Useless auto phone service. May put u through or dump u
They charge you £55
For no this service added to insurance charge
August 20, 2026
Unprompted review
Reply from CETA Insurance
We sincerely regret that our service did not meet your expectations and caused such frustration. We are concerned to hear about the difficulties you experienced with obtaining breakdown details, our out-of-hours service, and email responses. We are actively reviewing our communication processes and customer service protocols to prevent similar issues in the future. Your feedback is invaluable as we work to improve.
Reply from CETA Insurance
We are so glad to hear that you found the process to be quick and easy! We truly appreciate you taking the time to share your positive experience with us.
Painfully bad account servicing!
The lady who signed me up over the phone earlier in the week was brilliant and very helpful. HOWEVER… once you’re through the door, the customer online portal is atrocious. When you try and get help via email you’re directed to use live chat in the portal, but there is no option in the portal to use live chat (or at least on mobile - I can’t speak for desktop). Even then, the opening hours (10am-5pm) are pitiful. I have found a much better policy elsewhere and I don’t really want to have to call to cancel as I just don’t have time in my working day and the short opening times conflict with my working hours. It’s just so woefully inconvenient. All I want to do is simply cancel my policy and it’s so so hard!! Can’t wait to be back with an insurer who offers a more customer-first tech-savvy system!
August 19, 2026
Unprompted review
Reply from CETA Insurance
We appreciate you taking the time to share your feedback. We are concerned to hear about the difficulties you experienced with our online portal and the limited availability of our support channels. We understand how frustrating it is when our operating hours conflict with your schedule, making it challenging to manage your policy. We are actively reviewing our digital services and support options to ensure a more seamless and convenient experience for all our customers. We value your input as it helps us improve.
Easy process and supported by Compare…
Easy process and supported by Compare the Market
August 19, 2026
Reply from CETA Insurance
We're happy to hear that you found the process easy and appreciate your positive feedback.
Excellent customer service
August 19, 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
We're so glad you enjoyed our one-pound fish! Your positive feedback truly makes our day. Thank you for sharing your experience.
Easy to set up
August 17, 2026
Reply from CETA Insurance
We're so happy to hear that you found the setup process to be easy. We truly appreciate you sharing your positive feedback with us!
Great price
August 17, 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
We are sorry you're having trouble accessing your insurance documents. We are looking into this issue to ensure it's resolved promptly for you.
Mateo was very helpful and straight to…
Mateo was very helpful and straight to the point of what i wanted.
price was competative.
August 14, 2026
Reply from CETA Insurance
We're so happy to hear that our team member was helpful and that you found our pricing competitive. Thank you for your wonderful feedback!
Reply from CETA Insurance
We're so happy to hear that you found our product easy to follow and quick to use. Thank you for sharing your positive feedback!
Very easy to buy
Very easy to buy, unlike Lexham who I have been on hold for the last 50 mins
August 13, 2026
Reply from CETA Insurance
We're so happy to hear that your purchasing experience with us was easy and efficient! Thank you for your kind words.
Fairly straightforward but payment…
Fairly straightforward but payment method was somehwat difficult to complete die to the site not speaking with the card holders (4No)
August 13, 2026
Reply from CETA Insurance
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulty you encountered with the payment process. We are actively working to improve our system to ensure smoother transactions for all our customers. Your feedback is invaluable as we strive to enhance our services.
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