C.Gars Ltd Reviews 29,353

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the efficiency of the ordering process and the promptness of deliveries. Many people appreciate the excellent quality of the products, which often arrive well-packaged and in perfect condition, reflecting the care taken with each order. The wide selection of products and the helpfulness of the staff also contribute to a highly positive overall experience for consumers. However, some people were dissatisfied with the quality of certain products, reporting that some items arrived dry or were not smokable. Additionally, a few customers noted issues with delivery times when a courier service was used, especially for orders placed on a Friday.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality and wide selection... See more

Service

Customers consistently note positive experiences with service, often describing it as superb, excellent, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Quality

Consumers find quality to be consistently positive, with many praising the excellent condition of products... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

New to cigars, second order with C.Gars in the last month. Website excellent to navigate and full of information, delivery spot on and products packaged like someone cares for them. Had to email them... See more

Company replied

Rated 5 out of 5 stars

First time I have shopped with C.Gars Ltd, I don’t smoke myself but wanted a gift for a partner I looked at the reviews and went for the ones I thought looked the best. My purchase arrived promptly an... See more

Company replied

Rated 5 out of 5 stars

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or t... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service.

Excellent service from C.Gars as usual. Always good quality and packed well for delivery. On this occasion Scarlett did a very good job.

May 28, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Anthony,

Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Fantastic service

Fantastic customer service and items always sent out on the same day as order. Cigars always carefully packed with small Boveda pack for delivery.

First class buyer experience.

May 29, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Tracy,

Thanks for your glowing review! We're so happy you enjoyed your experience with us.

We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

I’m very happy with my purchase…

I’m very happy with my purchase extremely good customer service.

June 4, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Richard

We are so happy to hear you enjoyed your purchase and our customer service! We appreciate your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

fast and accurate service

fast and accurate service. Always receive the goods in good time.

June 5, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Susan

We're so pleased you're happy with our fast and accurate service. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

excellent service and quality Cigars

excellent service, quality cigars,

June 5, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Saty

We appreciate your 5-star review! We are pleased you enjoyed our service and cigars. Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Cannot rate this company highly enough

Cannot rate this company highly enough! Fantastic service and customer support! Please, please, please open a shop and lounge in Manchester! You’d be a massive success! Big shout out to Michelle in customer support! 👍👏

June 5, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Kenneth

We are so happy to hear you had such a fantastic experience with us! Your kind words mean a lot, and we appreciate your suggestion about Manchester. We'll certainly pass along your shout-out to our team. Thank you for your wonderful feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

C gars are great value I will not go…

C gars are great value I will not go Anywere else.. there delivery service is fantastic... I buy the Aladino Corojo Patton Cigar 9 inch it's great relaxing cigar my head body feels amazing smoking it. I'm not big smoker but those are amazimg cigars strong as well. I buy the flur de as well my favorite cigars and Corojo now is my top favorite now thanks again

May 29, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Malcolm

We truly appreciate your wonderful review! We are so pleased to hear you enjoy our selection and find our delivery service fantastic. It's great that the Aladino Corojo Patton and Flor de cigars provide such an amazing and relaxing experience for you. We look forward to your continued custom.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Quick

Quick, easy stress free

June 3, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Christopher

We are glad you enjoyed your experience. We appreciate your positive feedback.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great service easy to order from,keep…

Great service easy to order from,keep you in formed about delivery,never had a problem

June 5, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mrs Tarbuton

We are so pleased you found our service great and ordering easy. Thank you for your kind words and positive feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

First class

Still no complaints with as usual a first class service & delivery

June 4, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Rich

We are so pleased to hear you consistently receive first-class service and delivery. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Quick delivery

Quick delivery, arrived in great condition.

June 4, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Chris

We appreciate your kind words! We're glad your order arrived quickly and in great condition.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Always good to shop with

Always good to shop with - very reliable

June 4, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Simon

Thank you for the review. We are glad you enjoyed your experience. We appreciate your kind words and continued support.

Kind Regards
Hayley - C Gars Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look