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CGX UK Reviews 

1,923
•
TrustScore 4 out of 5

4.2

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often finding them in much better condition than expected, sometimes even appearing brand new despite being listed as used. Many consumers appreciate the competitive pricing, noting that items are often significantly cheaper than on other platforms, and the free, fast delivery is a consistent highlight. The staff, particularly in stores, are frequently commended for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to assist customers. However, some people were dissatisfied with occasional issues such as receiving dirty items, incorrect products, or missing components like chargers. A few other people also felt that delivery could be inconsistent, with some experiencing delays, lack of tracking information, or items not arriving as expected.

What people talk about most

Product

People report positive experiences with product, often praising the good condition and reasonable pricing of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Quality

Customers had positive experiences with quality, with many reviewers receiving items in good to perfect... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be very good and reasonably... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. PS3 was wrapped very well and very carefully which I appreciate. Didn’t get my tracking number after 2 days, emailed customer services and they got back really fast and sent it to me. V... See more

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied

Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(1,923)

286 reviews in the last 12 months

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Rated 3 out of 5 stars

Iwatch The watch arrived later than…

The watch arrived later than anticipated which was okay but on arrival it wasn’t cleared so it was unusable. As it was a gift that was very disappointing. Customer service was very good and I have returned the watch still awaiting my refund so hopefully that will come through soon

October 15, 2025
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Reply from CGX UK

Hi Jo, thank you for taking the time to leave a review. I will contact the store and make sure the refund has been processed for you.

Steve

Rated 5 out of 5 stars

Fantastic service


Ordered the new iPhone 17 pro max on a Thursday evening very late, and I still received the item Saturday before 1pm. Very quick response would highly recommend buying from this store. Phone was as listed, and so happy.

October 16, 2025
Unprompted review
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Reply from CGX UK

Hi Oliver, thank you for taking the time to leave a review.

Steve

Rated 5 out of 5 stars

First time order and honest review

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new immaculate. I had it delivered which was free came in 3 days only downside to some people they didn't email me a day of delivery but I work from home if thats an issue for you after ordering contact store it guess for an ETA. Came with everything all I had to do was plug it in and set it up like a new console. Not often i leave reviews but highly highly recommend 5*

October 8, 2025
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Reply from CGX UK

Hi Thomas, thank you for taking the time to leave us such a great review, I'm glad you are happy with your PS5 purchase from us.

Steve

Rated 5 out of 5 stars

Broken charging port.

I ordered a Phone from here and the charge port came broken. I was not very happy with my order. However about 18 hours later they messaged me back with concern about my order and have been a massive help. They really do seem to care and because of this I would order again. If you want after care and not just to be left. USE THESE GUYS.

October 9, 2025
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Reply from CGX UK

Hi Oscar, please accept our apologies for the phone arriving with this fault. The manager from the store that sent you your item will contact you today to discuss a resolution with you.

Steve

Rated 5 out of 5 stars

Panasonic micro system

Fast delivery . Item as described and reasonably priced . Thank you

October 6, 2025
CGX UK logo

Reply from CGX UK

Hi Joe, thank you for your 5* review.

Steve

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