Fast delivery. PS3 was wrapped very well and very carefully which I appreciate. Didn’t get my tracking number after 2 days, emailed customer services and they got back really fast and sent it to me. V... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more
Company replied
Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more
Company replied
First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more
Company replied
Company details
Written by the company
We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!
Contact info
United Kingdom
- info@cgxuk.co.uk
- cgxuk.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As described very helpful purchase will…
As described very helpful purchase will definitely use them again
November 4, 2025
Reply from CGX UK
Hi, thank you for your 5* review.
Steve
The item was in poor condition and did…
The item was in poor condition and did not function as advertised
November 4, 2025
Reply from CGX UK
Hi Kieran, the store that sent you your item will contact you to sort a resolution out with you, if you have any further issues, please contact me at steve@cgxuk.co.uk.
Steve
I broken parts
I bought an Xbox, Xbox works fine however they sent out a power lead that was broken (snapped plug) and a controller that doesn’t turn on and has a broken analog stick I emailed to ask what they could do about it they asked for customer reference number which I gave and never heard back since
November 3, 2025
Reply from CGX UK
Hi Aaliyah, the store that sent you your item will contact you to sort a resolution out with you, if you have any further issues, please contact me at steve@cgxuk.co.uk.
Steve
Reply from CGX UK
Hi Dean, thank you for your 5* review.
Steve
Reply from CGX UK
Hi Sarah, thank you for your 5* review.
Steve
Amazing company and will definitely order again from here
I forgot to put the house number on the order and cgx called me the next day just to check what it was and item came earlier than expected and was amazingly packaged and have one very happy son
October 30, 2025
Reply from CGX UK
Hi Sarah, thank you for your 5* review.
Steve
Yet again great service package was…
Yet again great service package was bombproof i will be using them again and again
October 29, 2025
Reply from CGX UK
Hi Paul, thank you for your 5* review.
Steve
Got sent a faulty Quest3 remote the…
Got sent a faulty Quest3 remote the costumer service was good and I sent it back just haven't got the refund yet. But had a very unhappy teenager
October 28, 2025
Reply from CGX UK
Hi Fatima, the store that sent you this item out will contact you today to sort a resolution out with you. If you have any further issues please contact me at steve@cgxuk.co.uk.
Steve
Very good fast delivery would use again
October 27, 2025
Reply from CGX UK
Hi Ben, thank you for your 5* review.
Steve
Reply from CGX UK
Hi Abbie, thank you for your 5* review.
Steve
Reply from CGX UK
Hi Christopher, thank you for your 5* review.
Steve
their customer service was exceptional
their customer service was exceptional, the product i bought was cheap, compared to any other. I will recommend them anytime
October 25, 2025
Reply from CGX UK
Hi Olusola, thank you for your 5* review.
Steve
Delivered quickly and packaged well
October 25, 2025
Reply from CGX UK
Hi, thank you for your 5* review.
Steve
What they advertised was spot on
What they advertised was spot on. Arrived ahead of estimated delivery date. Great
October 20, 2025
Reply from CGX UK
Hi Graham, thank you for your 5* review.
Steve
Reply from CGX UK
Hi Louise, thank you for your 5* review.
Steve
Great service & efficient team
Great service. The safe and secure packaging meant the Xbox One and controller arrived to me in perfect condition. I had a problem with the supplied controller, but Calum and the team were really efficient in getting in touch and sorting this out for me. The console is in perfect working condition and a really good price.
October 29, 2025
Unprompted review
Reply from CGX UK
Hi Peter, thank you for your 5* review.
Steve
Denon dn s1200…
Absolutely amazing I’m really happy with my purchase fast friendly service ⭐️⭐️⭐️⭐️⭐️
October 22, 2025
Reply from CGX UK
Hi Darren, thank you for your 5* review.
Steve
Amazing customer service at Middlesbrough store
Never, EVER bother to write reviews usually, but wanted to come on here to say what a fantastic experience my husband and I had at the Middlesbrough store last week. First time selling an item at a store of this nature, and also buying an item he has wanted for a long time (selling a PS4 and games, then buying a PS5). Kay and Emma were so helpful, friendly and knowledgeable, and the service was fast and efficient. Literally couldn't recommend them more and we are extremely happy with the product, and the warranty/aftercare given. FIVE STARS *****
October 24, 2025
Unprompted review
Reply from CGX UK
Hi Rachel, thank you for such a great review of our Middlesbrough store, I will pass your comments on to Kay and Emma.
Steve
The fridge had a damage to the bottom…
The fridge had a damage to the bottom left. It’s working fine, however.
October 16, 2025
Reply from CGX UK
Hi, Im not sure this review is for CGX, your order was for a Ridgeway Bike.
Steve
Great Service
My only criticism is that it took about 4 days before I was sent an update to the order but no time frame was given as to when the item should be sent within. Was just a little unsure what was happening.
Other than that the item was very well packaged and exactly as described.
October 20, 2025
Reply from CGX UK
Hi Steve, thank you for your 5* review.
Steve
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