CGX UK Reviews 

1,922
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often finding them in much better condition than expected, sometimes even appearing brand new despite being listed as used. Many consumers appreciate the competitive pricing, noting that items are often significantly cheaper than on other platforms, and the free, fast delivery is a consistent highlight. The staff, particularly in stores, are frequently commended for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to assist customers. However, some people were dissatisfied with occasional issues such as receiving dirty items, incorrect products, or missing components like chargers. A few other people also felt that delivery could be inconsistent, with some experiencing delays, lack of tracking information, or items not arriving as expected.

What people talk about most

Product

People report positive experiences with product, often praising the good condition and reasonable pricing of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Quality

Customers had positive experiences with quality, with many reviewers receiving items in good to perfect... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be very good and reasonably... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. PS3 was wrapped very well and very carefully which I appreciate. Didn’t get my tracking number after 2 days, emailed customer services and they got back really fast and sent it to me. V... See more

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,922)

286 reviews in the last 12 months

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Rated 5 out of 5 stars

Accrington store absolutely brilliant

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the progress. Nick and Chelsea thank you so much for your professionalism and brilliant customer care . Will definitely recommend you and will definitely buy from CGX again ….5 star service 👍👍👍

November 29, 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi David, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

My grandson had seen this product wow

My grandson had seen this product and asked if he could have it for Christmas. My husband and I went to collect it after recieving a very polite call from the company.
When we arrived we were greeted by the sales person and he was very professional about the product. My husband and I were thrilled with the courtesy we received.

November 21, 2025
CGX UK logo

Reply from CGX UK

Hi Sharon, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Best experience yet at the Accrington…

Best experience yet at the Accrington store ,brought an Xbox and was given great customer service by Nick , he was very helpful and explained things properly and I felt more at ease compared to normal.We discussed a price I could afford to repay and he was very cheery and engaging also which was nice , he also took the time to explain the Christmas opening hours too for collecting my item which was nice , thanks Nick! 5*****

November 28, 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi, thank you for your 5* review.

Steve

Rated 4 out of 5 stars

Great service and product …

Product could have been better described i.e no remote...but otherwise I'm pleased with the product...fast delivery

November 19, 2025
CGX UK logo

Reply from CGX UK

Hi Gary, thank you for taking the time to leave a review.

Steve

Rated 5 out of 5 stars

Good value

Good value for money & a great service I would highly recommend. Thanks

November 17, 2025
CGX UK logo

Reply from CGX UK

Hi Aron, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Middleton store

Your Middleton store is very good they always help me out and give the best price for my stuff I will only use cgx Middleton now
The staff are also very lovely
I wil tell everyone about you guys

November 14, 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Derek, thank you for such a great review of our Middleton store.

Steve

Rated 5 out of 5 stars

First Time Experience...now't to worry about.

I was looking for a specific audio item and a Google search led me to CGX. WHO? I was apprehensive at first as I've never heard of them so after scrutinising the item description I decide to take the plunge.
Although there was no tracking number, the item arrived quickly by Royal Mail. It was well packed and in great condition. Well done the Darlington team!

November 13, 2025
CGX UK logo

Reply from CGX UK

Hi Paul, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Excellent price and full working order

Excellent price and full working order. Xbox one. Cheaper than eBay and local sales and you have peace of mind with a little warranty . Fast delivery. Will definitely use again!

November 8, 2025
CGX UK logo

Reply from CGX UK

Hi Julia, thank you for your 5* review.

Steve

Rated 1 out of 5 stars

Sold me an xbox with a dud controller…

Sold me an xbox with a dud controller then took a month to rectify the problem

October 27, 2025
CGX UK logo

Reply from CGX UK

Hi Dean, please accept our apologies for any trouble you have had with this order. If you have any issues in the future please contact me at steve@cgxuk.co.uk.

Steve

Rated 1 out of 5 stars

Sent a broken controller and haven't…

Sent a broken controller and haven't sent my refund yet

November 7, 2025
CGX UK logo

Reply from CGX UK

Hi Jemma, as advised in the emails communicated with you this week, once the controller has been returned to store via the free Royal Mails return label we have sent you, you will be issued with the refund. You will be able to track it once sent so you know it has arrived back to us.

Steve

Rated 5 out of 5 stars

Perfect watch

CGX UK is recommended because my purchase was perfectly rated as ‘brand new’ and that’s what I got. The watch had its tag and papers and arrived when I was advised. Great item at a great price.

October 25, 2025
CGX UK logo

Reply from CGX UK

Hi Scott, thank you for your 5* review.

Steve

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