Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more
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Review summary
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Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more
Honestly couldn’t have had a better experience! The staff in the Gorey branch were so helpful and the delivery was extremely fast, they were out of stock of one item I ordered and did their best to so... See more
Got doors and floors off Chadwicks Limerick. Guided in decisions for Door types and handles etc by Mark. Top guy, very helpful and knowledgable. Gave price and delivery date. All arrived as expected.... See more
Company details
Written by the company
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Contact info
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Ireland
- info@chadwicks.ie
- chadwicks.ie
4.1
Great
200 reviews
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This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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I liked the friendly delivery man and…
I liked the friendly delivery man and how you delivered and helped me carry the item into the house
June 23, 2026
Click and collect nightmare
Click and collect nightmare, never again! Bought a riello burner, which was supposed to be in stock. Order took 2 working days to pick. On arrival at the Naas branch, I asked the security guy where to go. He pointed to the back of the yard. No signage or staff to ask directions from. I went into the ware house and found the door leading to the retail shop. Staff behind counter staring into the computer screens, no acknowledgement. Other staff in a group chatting together, saw me come in but turned away from me . Eventually I asked one of the guys behind the counter was I in the correct spot for click and collect orders, and he took my printout, without saying anything and went in to the back of the counter area. After 10-15 mins he came out with my order and gave me the white copy stamped paid. When I go back to my van an tried to leave the security guy took my docket and then opened the back of the van to check things. He then proceeded to tell me that I should have been given the pink docket. I reiterated that the guy inside gave me the white docket. He just kept repeating himself, telling me that I should have the pink docket, not the white one. I offered to go back inside to get the pink docket but he suddenly changed his tune and sid I could leave the premises. Altogether a really frustrating experience, to collect a small item, uneccasary obstruction from staff who must not be happy in their job!
June 15, 2026
Reply from Chadwicks
Hi Larry,
Thank you for taking the time to leave such detailed feedback. I'm sorry to hear about your experience collecting your order from our Naas branch.
From your comments, it's clear that the process fell short at a number of points, all combined to make what should have been a straightforward collection unnecessarily frustrating.
We also recognise the importance of acknowledging customers promptly and keeping them informed throughout the collection process. The experience you have described is not the level of service we aim to provide, and I appreciate you bringing these issues to our attention.
Your feedback has been shared with the branch management team so that the collection journey, customer communication and collection procedures can be reviewed and improved.
Thank you again for taking the time to highlight these concerns.
Kind regards,
Chadwicks Customer Care Team
Delivered on time
Delivered on time. I had a note to call 1 day before delivery but that didn’t happen
June 23, 2026
Ordered an item online for collection…
Ordered an item online for collection and after waiting the whole weekend to was told it’s not available. The guy I dealt with was wonderful and extremely helpful. My one star is for the system failure rather than the customer service, which was excellent.
June 22, 2026
Reply from Chadwicks
Hi Eoin,
Thank you for taking the time to share your feedback and for your positive feedback regarding our branch colleague who you spoke with.
Unfortunately the product you had wished to purchase was on a 3 - 5 day lead time from our supplier and was unavailable for immediate pick up after the weekend it was ordered.
We apologise if our product messaging was misleading or confusing and will take your feedback on board when looking to improve our online customer journey.
Kind Regards
Chadwicks Customer Care
Order came on time but the face…
Order came on time but the face protection shield is broken and unusable otherwise I am very happy with the service.
June 22, 2026
Product was available
Product was available, outlet was open at lunchtime, service was friendly and efficient. 100%
June 23, 2026
Reply from Chadwicks
Hi Hannes,
Thank you for taking the time to give us feedback, we appreciate all customer feedback.
We have investigated this further and can see the branch did attempt to reach out to you in regards to this order, however we are always looking for ways to improve our online processes and we will take account of your feedback.
Again, thank you for your feedback.
Kind Regards,
Chadwicks Customer Care
Delivery was very quick and efficient
June 15, 2026
Excellent from Order to delivery
June 10, 2026
very quick getting dockets
very quick getting dockets, fellas very nice friendly.older guys great 2
June 9, 2026
Never got his name
Never got his name, but the guy who came in the truck to deliver my item was excellently friendly and very helpful. Old school.
June 15, 2026
Helpful staff and prompt service
Helpful staff and prompt service, thank you! Prompt online customer service also.
June 23, 2026
Excelllent service.
June 23, 2026
Ordered online
Ordered online. They rang back quite quickly to advise it wasn't in stock. Money refunded quite quickly, with thanks.
June 19, 2026
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