Chain Reaction Jewellers Reviews 

138
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I'd previously given positive reviews on Etsy as I purchased a gold necklace twice, the first one broke which I assumed was my fault so ordered again and the 2nd one broke within 4 months. It had smal... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic seller. The 9ct gold figaro chain is excellent quality and weight. My sister will love this for her pendant. It us also polished to a high standard. Cannot fault at all. Postage... See more

Rated 5 out of 5 stars

Made a very short notice purchase and needed it delivered quickly in time for a birthday. My jewellery arrived in the nick of time as Chain Reaction upgraded my postage for free after I contacted them... See more

Rated 5 out of 5 stars

Brought a sterling silver ID bracelet. The quality and polished finish of the bracelet are excellent. Engraving professionally done too. Good metal weight, hallmarked and exactly what I ordered - ve... See more

Company details

  1. Jewelry Store

Written by the company

family run company that's been in business for over 30 years. We currently have 2 locations situated in London and Essex. We have a handful of staff that are dedicated in finding you the perfect item, that suits you and your price range. Have a browse through our site and choose from a wide selection of 9CT GOLD chains, rings, bracelets, earrings and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.4

All reviews

(138)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product and service

Great service and product, ordered a personalized dog tag and silver chain, over the moon with them both, and delivered really quickly, would use again definitely

March 28, 2024
Rated 5 out of 5 stars

5 star

Wow! Ordered my wife a Mum ring on the Friday and it was delivered on the Saturday. What a brilliant service! I definitely recommend.

March 22, 2024
Rated 5 out of 5 stars

Quality Service & Products

Brought a sterling silver ID bracelet. The quality and polished finish of the bracelet are excellent. Engraving professionally done too. Good metal weight, hallmarked and exactly what I ordered - very pleased.

Order was processed and dispatched swiftly. Would recommend this business. Reliable, and quality goods too. Will be back again to look at rings soon...!

March 6, 2024
Rated 3 out of 5 stars

I paid for 1-2 days delivery as it was…

I paid for 1-2 days delivery as it was a birthday gift, it was delivered on the 5th day. It was meant to be signed for but was put through the door.
I called and was told at least you have it now, totally missing the point!

March 4, 2024
Chain Reaction Jewellers logo

Reply from Chain Reaction Jewellers

Hi Pauline,

Your item was purchased on the weekend which are not working days for postal deliveries.

The item was posted on the Monday via signed for service as listed below:

Mon 04 Mar 2024 13:57Courier: Royal Mail
Tracking Code: KD140028296GB

Apologies if the Royal Mail did not deliver in the time expected of them

Rated 5 out of 5 stars

After my first experience besides the…

After my first experience besides the slow royal mail delivery which is standard these days lol, i was so pleased with the quality i came straight back when we decided to treat our self's to another piece of jewelry and was happy with the communication i received from Jimmy Kane almost immediately explaining that one item wasn't in stock for another 3 days and they could refund if i couldn't wait i opted to wait and got confirmation of postage on the day they said and the items arrived 2 days later with upgraded delivery due to the wait, since this order i have actually placed another order and am awaiting that delivery too but have no concerns or worry's would recommend this business 1000% percent and is now my go too shop for any jewelry i need for any occasion.

January 2, 2024
Rated 5 out of 5 stars

Really speedy delivery

Really speedy delivery. The ear rings we bought are pretty hard to find on the High Street so finding exactly what we wanted, at a really affordable price, was a real find. Many thanks.

December 27, 2023
Rated 5 out of 5 stars

Child's first ring

Ordered off line quick and easy process, order was processed and delivery was within a week looks great going to make a nice Christmas present

December 4, 2023

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