Champion Car Warranty Reviews 

Very hard to get incontact with anyone. Once you do get to talk they will most likely send you to a voice mail and will not hear from anyone one, after that, when you call you sit on hold tell the line goes dead. But if you call with a different # they will answer and then send you to voice mail. So there is no issue with the phone system, they just block/put you on a no answer list. They will not authorize even a 1/4 of the price on the parts as I have also seen on other post here. Also if you call, instead of pressing 1, 2, or 3, use ext 702-708 to get directly to people and be able to leave messages

This company has been so bad given it a one star is too much. I bought the gold plan for my Porsche Macan GTS and it came with free oil change vouchers and free tire and rims. It took me 8 months before I used both vouchers. I called every week after my claims and was told it takes 48 -72 hours to go back to my credit card. After a month I was told they couldn’t put it on my card and would send me a check. Two weeks later I received just one of the checks and my bank returned it. The bank said the account was closed that had sent me the check. It’s crazy that the company is in Colorado but the check was from an account in New York. I keep calling back but I can’t reach anyone. The phone just says you’re number 1 and after a few minutes it cancels the call. It’s now been 2 months and I can’t reach anyone.

I’m a current policy holder, stay away from this company. It’s been 2 weeks and I still can’t talk to the person that approves or declines the claims. Costumer service has told me twice that someone will reach out to me and nothing. My car got messed up and from all the parts that had to be replace only one part was suppose to be covered by them and even then my claim was denied. I’ve called over 50 times, about 40 of the times I’ve called it says I am #1 in line but as soon as my call reaches a 5mins wait it automatically hangs-up the call. I got about 6 more payments on my policy, if they couldn’t cover this simple problem how can I trust them that if my engine or trans will be cover in the future. Oh, and by the way, I have their top tier Gold Membership.

I had a claim and it was refused sighting it was neglect. It was a pan gasket, now how can that be neglect? Use caution if you're thinking of this company.

It was an absolute pleasure talking with Jack Taylor, Michelle Perry, Lawrence Andrews, and Tim Parker regarding the Champion Car Warranty for my 2015 Ford Fiesta. These four associates are sincerely interested in customer satisfaction. They had wonderful personalities, very personable, actively listened, extremely knowledgeable and provided prompt follow up. My vehicle is in great hands with Champion Car Warranty. Jack, Michelle, Lawrence, and Tim are definitely Champions in customer service!

Customer service is terrible. After 3 weeks of trying to get ahold of them dealership we went to finally told us to come pick the car up. Champion would put them on hold and then hang up. I did finally get ahold of someone, they said they were going to send them o.k. to cover that evening. I told them we had to pick up the car and had already paid for repair they said they would cover. Emailed them bill from dealership which was even cheaper than Champion said they would cover. Now it's been two weeks, can't even get email answer as to when I will be reimbursed. Beware, would not pay for their warranty. Now Jack Taylor won't even respond to emails

ALL OF THESE 5 STAR REVIEWS ARE ROBOTS OR PAID REVIEWS. THIS COMPANY IS ABSOLUTE DOG CRAP!!! THIS COMPANY IS A SCAM!!! I REQUESTED A REFUND WITHIN 30 DAYS AND THEY STILL HAVEN'T REFUNDED MY MONEY!!! I DID EVERYTHING THEY SAID. I SIGNED THE PAPER FOR CANCELATION WITHIN 30 DAYS!!!! IT'S BEEN 2 MONTHS!!!!!! THEY OWE ME 750 DOLLARS!!!! I CALLED SEVERAL TIMES AND THEY KEPT SAYING THAT THEY WILL FORWARD MY REQUEST FOR A REFUND TO THE FINANCE APARTMENT AND SHOULD GET BACK TO ME WITHIN A FEW DAYS! A WEEK GOES BY AND I CALL AGAIN AND NOW I CAN'T EVEN GET SOMEONE TO TALK TO ME. I KEEP BEING PUT ON HOLD AND AFTER 10 MINUTES, IT HANGS UP ON ME!!! THIS IS A SCAM!!! STAY FAR AWAY!!!! ALL THE 5 STAR REVIEWS YOU SEE ARE FAKE OR PAID!!! DONT WASTE YOUR MONEY!!!!!! THEY ARE NOT LEGITIMATE!!!! THEY TRY TO GAIN YOUR TRUST AND NEVER HONOR WHAT THEY SAY!!! I ALREADY REPORTED THE COMPANY TO BBB FOR SCAM!!! HOPEFULLY THIS COMPANY GETS TAKEN DOWN SO THEY CAN STOP TAKING PEOPLE'S HARD EARNED MONEY!!!! 750 DOLLARS I WILL NEVER GET BACK!! WHAT A JOKE AND A DISGRACE. I REPEAT!!! ALL THE 5 STAR REVIEWS YOU SEE ARE FAKE OR PAID!!!! I HOPE THIS COMPANY BURNS!!!!!

I HAD TO CALL FOR A CLIENT TO CHECK A JOB WARRANTY WE CALLED 5 TIMES AND THEY KEPY HANGING UP THE PHONE SO NEXT MORNING I CALLED AGAIN A WOMEN NAME MICHELL ANSWER AND WHEN I TOLD HER I CALLED 5 TIMES THE DAY BEFORE AND SOMEONE KEPT HANGING UP SHE SAID IM RUDE AND A LIER !!! I SAID WHY WILL I LIE AHE HANG UP THE PHONE ON ME !!!!! I CALLED AGAIN AND ASK TO TALK TO MANAGER SHE SAID SHE IS THE MANAGER I TOLD HER SHE IS RUDE AND SHE SAID IM RUDE
THE WORST WORST COMPANY I EVER DEAL WITH. USALLY I GET SOMEONE ON THE PHONE RIGHT AWAY AND TELL ME IF A JOB APPROVED OR NOT BUT THIS WOMEN MICHELL JUST DONT KNOW CUSTOMER SERVICE !!!!

My name Brian N from Wisconsin
I took my 2016 dodge ram rebel to Reeds Chrysler in Beaver Dam Wis for a bad fuel level sensor / pump all in one unit 2/8/24 .Reed Chrysler emailed Champion on Thursday 2/8/24 Reed gave me a estimate for $1250 for a factory OEM part (mopar) we didn’t hear from champion till Wednesday 2/14/24 that they will only pay for a pump that cost $148.38 and $125.00 2.1 hours of labor a total of $408.50 .Reed found a pump that was cheaper they completed the work on 2/16/24 with my zero deductible that I payed for I had to $342.79 . Then on 2/19/24 truck wouldn’t start had to get a tow.Reed told me champion just paid them 2/20/24 ($100.00) from my house to Reed Chrysler to do the pump again .My pinion seal was leaking had Reed Chrysler repair that sent a email to champion about that couldn’t wait another 6 days to hear what they cover and won’t cover I paid $362.72 I need my truck
Reed says that champion warranty is the worse warranty place they have ever dealt with .
Champion warranty suggested cheapest part for the dealer to use and only pays a 125 dollars or percentage of the shop labor the 0 deductible is bullcrap you will always have to pay .

I received outstanding customer service from Jack and Michelle.
They answered my calls, listened thoroughly to what I had to say, and delivered what they said they would in a timely manner.
After shopping around, Champion Car Warranty gave me the best policy at the most affordable price.
Everyone I spoke with was honest, which goes a long way.
Thank you
Joe Battaglia

I have a policy with them both on my car and motorcycle. Been with them about a year now. They recently covered my claim on the differential for my car. From start to finish the claim got paid by them and I was on the road again within a day of when I brought it into the dealership. I appreciated their prompt communication

I insured 2 of my vehicles. Yesterday I to took one of them in to be serviced. the service department was not able to get through or just got cut off!! I tried and got the same response. So, I paid for the service when I was told I wouldn’t have to and they would deal directly with the dealership. I submitted the bill and filed a claim, let’s see if they will reimburse me!!?? I tried reaching out to the sale person Lawrence Andrews who sold me the policies, called the phone number he provided and got an answering service. I sent emails to Champion and to Lawrence Andrews, and to date no response. I received information that BBB rates them very low and question the legitimacy of this company. I live in California and this state has strict laws regarding extended warranty coverage, most warranty companies can’t provide coverage, Lawrence assured me that they provided coverage, I am doubting him and questioning of false information and commitment!!
I have requested a full refund and immediately stop the monthly automatic payment to my credit card. I have filled a dispute with my credit card company, let's see if they respond!!??
To those that have given a favorable rating I suggest you do some research!! ( my mistake I did not ) and or wait until you need the service, you’ll change your mind !! In fact try calling them now!!

03/08/2024
This is an update to my early review!!
I filed a dispute with my credit card company for the full amount of $860.00 from Nov. Dec 2023 and Jan 2024. This company fraudulently sold me policies that are invalid, simply because they are not licensed to sell in the State of California. I had been dealing with Jack Taylor about cancelling my policies, they wanted me to sign a notice stating, I would agree to a satisfactory cancellation. I waive my right to charge back my credit card. I waive the right to any additional legal action or otherwise against Champion or its associates... I advise Jack that I would not sign that notice and I simply wanted a notice saying the policies was cancelled. His response, your policies were cancelled, since I filed a dispute there was no further action needed and I would be credited back by my credit card company, and they would not contest my dispute. Now, they are trying to reverse the dispute, saying that on the initial service on Jan 31, 2024, when I tried to reach them by phone, they were having problems with their phone system (this seems to be a recurring problem, read some previous complaints) and I simply could email them. Will I did email them on 1/31/2024 and didn't get a response until 2/05/2024 by Jack Taylor. They're stating my dispute was that I did not receive service and I was fraudulently filing my claim. Will those policies are invalid, I can't use them in the State of California, so yes, they did not provide the service I purchased. Furthermore, extended car warranties are not sold in California, Mechanical Breakdown Insurance is sold and must be licensed.
I have since filed a complaint with California Insurance Department and Attorney General Office in Colorado. Oh, Jack's last response was "I hope you have a happy life". I have all this information on email and recorded conversations!!

Update - 8/11/2024
I did not receive any response to any of my numerous requests yet. So I sent an email request today for A FULL REFUND DUE TO NON RESPONSIVENESS.
If anyone here knows how to contact this outfit or how to approach the issue fairly, please let me know. Thanks in advance.
Update - 8/6/2024
I need to file a claim. I have been trying to get in touch many times on phone, by email with all the Departments since last Friday. I have ZERO RESPONSE.
CHAMPION - CAN YOU PLEASE RESPOND ASAP SO I CAN RESOLVE THIS?

Update - 2/9/2024
I have been able to establish contact with Jack Taylor of Champion warranty. He assures me that everthing is up and working and business is back to normal and customers will have no delays in contacting them or processing claims.
I am hopeful that they can keep that promise.
So, at this point I will give 3 stars.
I will do another update soon.

1/30/2024
To: Champion Warranty Company - Jack Taylor or Dan Kelly or Michelle Perry or INFO@Championcarwarranty.
RE: CANCELLATION DUE TO NON-RESPONSIVE for a week and a half.
I have made numerous attempts to reach you regarding the questions on my new policy I paid for and I have not been able to do so at all. No response to Emails. On the phone I keep holding and I get cut off when it is my turn. I have no way to even request a REFUND because you have not responded lately. So, here through trustpilot, I am trying to communicate with Champion Warranty and request for a FULL REFUND due to Champion's lack of non responsiveness. You are welcome to contact me immediately to resolve this issue. Otherwise please issue a full refund. Ajith
Please respond ASAP.

My name is Cameron I recently purchased a warranty and I have been trying to call and get a claim going for my car and nobody answers. They just hang up on me. I want my money back they are a scam do not buy. I am in California with a Tesla. I paid the whole amount upfront $2200 and I can’t even file a claim on my car to get it fixed. This company is trash. I will get my money back I have spoken to my lawyer and the business is under investigation.

I was never in the market for an extended warranty. I called the next day to get my money back. It's been over 30 days and they still have excuses. I've been left on hold till the answering machine hung up, told it will be sent back to my account in 7-10 days called back and was told it was mailed to the wrong address. They even sent a cancelation form that I filed out immediately and they said they didn't send/receive it. I've called over 15 time to get my money refunded and they have come up with reasons why they have failed to do so on every occasion

I bring my Chevy truck in to mechanic for repairs. Mechanic said it needed new transmission. He charge a lot of money but I have policy with Champion and they paid full cost. Happy with their service Jack Taylor made sure it was paid out fast

My experience with Champion Car Warranty is the Professionalism of their service and well knowledgeable. Customer was able to assist me on my first ever Car Warranty due to my vehicles repairment cost since I did not any extra warranty coverage for my vehicles. After speaking with the customer, I found his honesty and professionalism answering all my questions I felt at ease! Thank you to Jack Taylor for assisting me on my Car Warranty questions. I'm very satisfied customer! I will encourage my families to purchase Champion Car Warranty its worth it. You cannot go wrong. Thank you, Champion.

I have not yet had the opportunity to use this warranty as I just purchased it a month ago and so far everything is going good with my car. However I did want to share my recent experience with setting up the policy. The service representative Lawrence was extremely helpful in helping me narrow down my options and very patient understanding and helpful. I really appreciated that he was not pushy. So far the customer service I've received has been excellent.

Champion honored my claim on my transmission replacement. They saved me a lot of money and I'm very happy with them. Ralph in particular was very aggressive in getting the issue resolved promptly.

Unfortunately I had to cancel my policy because my financial circumstances had changed and I could no longer afford it. Champion refunded me fully without a hassle. I will be repurchasing with them once I can afford it.