Every time I sent funds to the wrong address, ChangeNow has ALWAYS been able to recover the funds and re-route to the correct address within a few minutes. Excellent service!
Company replied
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See what reviewers are saying
I got stuck because my usual exchange (Kraken) didn’t have XMR available anymore. After looking around for alternatives, I tried ChangeNOW. The process was surprisingly simple. no complicated... See more
Company replied
My first successful crypto swap (XMR to BTC). My source of funds was an XMR GUI Client wallet (in other words not on an exchange). Had started the process at several other sites but ran into problem... See more
Company replied
Payment was confirmed in just a few seconds. I like the interface and it allows me to send the exact amount without worrying about conversion.
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall everything was good
Overall everything was good. My exchange has stuck for 1H but after that I wrote to the support in chat and it helped. Tx was pushed and finished eventually in short. Special thanks to Alejandro)
March 6, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you for sharing your experience and for your kind words! We’re glad to hear that everything worked out in the end and that the exchange was completed successfully 🚀
Sometimes transactions may take a little longer than expected, but it’s great to know that our support team was able to help quickly and resolve the situation. We’ll be sure to pass your special thanks to Alejandro as well — he’ll definitely appreciate it! ⭐
If you ever need any assistance again, we’ll be happy to help.
Reliable and fast transactions…
Reliable and fast transactions guaranteed!
March 6, 2026
Unprompted review
Reply from ChangeNOW
Hello Michael Solomon!
Thank you so much for your kind words! It’s amazing to hear that you enjoyed our service and found it reliable. We always strive to make exchanges fast, safe, and simple 💚 Your support means a lot, and we look forward to welcoming you back for your next swap or exchange soon!
Reply from ChangeNOW
Hello Asialla Asiallisesti!
Your feedback just made our day! Knowing that you’re happy with your experience means everything to us 💚 We’re committed to providing smooth, secure, and fast exchanges every time. We’ll be here whenever you need us, and we hope to see you again very soon for your next crypto transaction!
Smooth and quick swap.
March 5, 2026
Unprompted review
Reply from ChangeNOW
Hi, Jeff!
We’re absolutely delighted to hear that everything worked so smoothly for you! Your feedback truly motivates our team to keep improving 💚 It’s wonderful to know you had a positive experience. We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
Reply from ChangeNOW
Hello Banoyolo!
Thank you for leaving your feedback. To ensure we can review your case carefully and provide the fastest possible solution, please send your exchange ID to our support team at support@changenow.io. This helps us handle your information securely and move forward efficiently.
The transaction id you provided in this review is not valid ChangeNOW exchange id.
We appreciate your understanding and cooperation.
Good service
It was very great, very good service by Ryan who was a very good help
March 5, 2026
Unprompted review
Reply from ChangeNOW
This made our day! Ryan will be happy to hear he could help 😉 Thanks a lot for the support and for swapping with us 💚
Good, I like this website.
March 5, 2026
Unprompted review
Reply from ChangeNOW
Hey dinhgiang nguyen! 💚✨
We’re so happy you’re enjoying our service! Your satisfaction is our top priority 😉 We can’t wait to welcome you back for your next transaction!
Reply from ChangeNOW
Glad the fees worked out for you — and that we could handle your amount! 💚
We're always here whenever you need your next exchange!
Reply from ChangeNOW
Hello! 😊
Thank you for sharing your experience! We’re glad to hear that you received a quick response and that your issue was resolved smoothly without any hassle 🚀✨
That’s exactly the level of service we aim to provide. If you ever need anything else, we’ll be happy to assist you again 💙
Reply from ChangeNOW
Hello! 😊
Thank you for your feedback! We're happy to hear that your transaction was fast and reliable 🚀
That’s exactly the experience we aim to provide every time. If you ever need any assistance, our team is always here to help 💙
I previously left a negative review due…
I previously left a negative review due to my own error and I forgot that I left an erroneous review. ChangeNow is effective and fair. It helped me to transfer crypto I had stored for years on difficult blockchains. I advised users simply to attend to the QR codes or Wallets you send to. Double check. My error was that I sent my exchange to another wallet of mine by accident. I later noticed the transaction was successful but I sent it to one of my other wallets than the one I thought I pasted. There is a fee but usually reasonable. Note Sometimes cryptos on their own require “energy” as well to be spent or retained on them to do transactions.
February 16, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you so much for coming back and updating your review — we truly appreciate your honesty and transparency 🙏
We’re really glad everything was clarified and that your transaction turned out to be successful in the end 🚀 Mistakes with wallet addresses can happen, and your advice about carefully double-checking QR codes and pasted addresses is absolutely spot on 🔍✅
It’s also great that you mentioned network requirements like additional “energy” or blockchain fees — that’s an important detail many users overlook. Thank you for helping others stay informed!
We’re happy to know you found our service effective and fair. If you ever need assistance again, we’ll be here for you 💙
Changenow.io is very fast and reliable,
March 2, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you for the great feedback! We’re thrilled to hear that you found ChangeNOW fast and reliable 🚀✨
Providing quick and dependable swaps is exactly what we strive for, so your words mean a lot to us. If you ever need assistance, we’re always here to help! 💙
Surprised it worked so well!!
Surprised it worked so well!!
- I swapped from WAX to BTC just over the minimum to test the transaction.
- Make sure to check restricted regions in the terms of use beforehand, (read the rest too!) and you're good to go!
Edit: Kai from ChangeNOW helped me out with some info, he was a huge help! :)
March 1, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you so much for your awesome feedback! We're really glad to hear everything worked smoothly for your WAX to BTC swap 🚀
Starting with a small test transaction is always a smart move — great approach! And we truly appreciate you pointing out the importance of checking restricted regions and reading the terms carefully 📄✅ That’s exactly the right way to avoid any surprises.
If you ever need assistance or have questions in the future, we’re always here to help. Happy swapping! 🔄✨
Everything works well!
March 2, 2026
Unprompted review
Reply from ChangeNOW
Thank you for your feedback!
We’re glad to hear that everything is working well for you. That’s exactly what we aim for! 🚀
Best regards,
ChangeNOW Team
At firth
At firth - your destination, with coin and BCm then from where you send your coin, on which BC
March 1, 2026
Unprompted review
Reply from ChangeNOW
Thanks for the 5 stars! Really glad the experience hit the mark. 💚
We’ll keep working to make every exchange this smooth and reliable! 🚀
Reply from ChangeNOW
Hello Mohammed!
Thank you so much for your kind review. We’re glad to hear that your experience was positive! 💚
We’re always looking to improve, and we hope that next time we can exceed your expectations and earn that 5th star. Your feedback helps us get better every day!
Had to do on my phone was easy to…
Had to do on my phone was easy to do....saved my addresses to email first so easy to copy.
February 27, 2026
Reply from ChangeNOW
Glad it was a smooth experience on mobile! 🌟
Thanks for sharing! We'll be here whenever you need us! 💚
Reply from ChangeNOW
Thanks for sharing your experience — we really appreciate it! 💚
Fast and secure is exactly what we aim for! 🚀
We look forward to welcoming you back soon!
Was very helpful .thank you , I like it
Was nice and easy to understand the process 👍🏼, Thanks ,
February 27, 2026
Reply from ChangeNOW
Great to hear that! 💚
We’ll keep making everything smooth and easy. Looking forward to seeing you again soon! 😊
Consistently reliable and easy
Quick, easy, and consistently reliable
February 27, 2026
Unprompted review
Reply from ChangeNOW
Thank you for the great feedback! ⚡😊
We’re happy to hear you find the service quick, easy, and reliable. Your support means a lot to us — looking forward to your next exchange! 🚀
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