Every time I sent funds to the wrong address, ChangeNow has ALWAYS been able to recover the funds and re-route to the correct address within a few minutes. Excellent service!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got stuck because my usual exchange (Kraken) didn’t have XMR available anymore. After looking around for alternatives, I tried ChangeNOW. The process was surprisingly simple. no complicated... See more
Company replied
My first successful crypto swap (XMR to BTC). My source of funds was an XMR GUI Client wallet (in other words not on an exchange). Had started the process at several other sites but ran into problem... See more
Company replied
Payment was confirmed in just a few seconds. I like the interface and it allows me to send the exact amount without worrying about conversion.
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
scott is some kind of AMAZING
scott was very fast. faster than anyone ive seen. I didn't have to provide much info and his first messaged cleared everything ip.
April 2, 2026
Unprompted review
Reply from ChangeNOW
Hi Ink!
We’re absolutely delighted to hear that everything worked so smoothly for you! 💚 It’s wonderful to know that your issue was resolved so quickly and clearly, and that you didn’t even have to provide much information.
Your feedback truly motivates our team to keep improving and providing fast, reliable support. We’re always here for you and can’t wait to assist you with your next transaction.
Thank you for choosing ChangeNOW!
I received what I was expecting in the…
I received what I was expecting in the exchange. Well Done!
April 2, 2026
Reply from ChangeNOW
Hello! 😊 Thank you for your feedback! We’re glad to hear that everything went exactly as expected with your exchange 🚀⭐ We truly appreciate your support, and we’re happy you had a great experience!
Reply from ChangeNOW
Hello! 😊 Thank you for your feedback! We’re happy to hear that your experience was fast, easy, and super simple 🚀⭐ We truly appreciate your support!
works great!
April 2, 2026
Unprompted review
Reply from ChangeNOW
Thanks a lot! 💚 Happy it’s working perfectly on your side!
It was quick and made me a lot of money.
April 1, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your feedback, Clifford!
We’re really happy to hear that everything was quick 🙌
Thanks for choosing ChangeNOW 💚⭐
After having a little trouble with…
After having a little trouble with simple swap, this was a good experience and a little cheaper. Thank you
April 1, 2026
Unprompted review
Reply from ChangeNOW
Hi twinpillars,
We really appreciate you taking the time to share your experience with us. It’s wonderful to know that, after a bit of trouble with the simple swap, you had a good experience this time — and that it was even a little cheaper for you!
We’ll keep working hard to make your next exchange even smoother and more convenient.
Thank you for choosing ChangeNOW!
Fast and easy!
April 1, 2026
Unprompted review
Reply from ChangeNOW
Fast, easy, and done! 💚 That’s what we aim for! We’re glad you enjoyed it 😉
I like it
I like it, it took a few minutes to finish the transaction, but it is ok.
April 1, 2026
Unprompted review
Reply from ChangeNOW
And we like you :)
Happy to hear that! 💚 Smooth, simple, and done in minutes — thanks for choosing us!
lost all my cash
i told the service team to send it to my changenow account after it failed and now ive lost all my cash
March 30, 2026
Unprompted review
Reply from ChangeNOW
Hello, we’re sorry to hear about your experience and understand your concern.
Please note that situations like this require a detailed check from our side. We kindly ask you to contact our support team at support@changenow.io
and provide all relevant details so we can investigate your case properly.
Our team will review everything and assist you further.
Scott was very helpful and patient with…
Scott was very helpful and patient with all one million of my questions. It was bank transfer, so took from Sunday evening to Monday 11am to complete.
March 29, 2026
Unprompted review
Reply from ChangeNOW
Really appreciate your review! 💚 Scott handled every question like a pro — glad your bank transfer went through perfectly! 😉
First successful swap XMR to BTC
My first successful crypto swap (XMR to BTC). My source of funds was an XMR GUI Client wallet (in other words not on an exchange). Had started the process at several other sites but ran into problems (their email validation did not work; could only fund from an exchange not a true XMR wallet). So I had almost given up when I found ChangeNow.io. It worked as hoped, detecting my transmission on XMR chain and then forwarding to my BTC wallet immediately. Amount was low thousand dollars. I had no hassle, no documentation requirement, no delays. 100% satisfied.
March 29, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you for sharing your experience! We’re glad your first XMR to BTC swap went smoothly and exactly as expected 🚀
It’s great to hear the transaction was quick, hassle-free, and left you 100% satisfied. We truly appreciate your support ⭐
Again smooth and fast transaction.
Again smooth and fast transaction.
Thanks ChangeNOW
The best.
March 28, 2026
Unprompted review
Reply from ChangeNOW
Hello!
We’re so happy you enjoyed your experience!
Thanks for choosing ChangeNOW 💚⭐ Remember, we’re always just a click away.
Seamless transaction
Seamless transaction, no glitch. Start to finish about 2 mins including my fumbling around to copy/paste addresses.
March 28, 2026
Unprompted review
Reply from ChangeNOW
Hey John B! 💚✨
We’re so happy you’re enjoying our service! Your satisfaction is our top priority 😉 We can’t wait to welcome you back for your next transaction!
Reply from ChangeNOW
Thank you, Kodie Thomas! Always a pleasure to have you with us — glad we keep hitting the mark every time! 💚😉
Always simply the best exchange!
March 27, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much! We’re really happy to keep delivering that "best exchange" experience for you! 💚 😉
Reply from ChangeNOW
That’s the best kind of feedback! 💚 Glad everything went smoothly and quickly on your side! Come back anytime :)
Scott is the best customer support…
Scott is the best customer support agent! Helped me get my exchange moving and very respectful.
March 25, 2026
Unprompted review
Reply from ChangeNOW
Dear Neo,
Thank you so much for your kind words! 💚 It’s wonderful to know you had a positive experience. We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
Reply from ChangeNOW
Dear Monique Kohnen,
Thank you so much for your kind words! It’s amazing to hear that you enjoyed our service. We always strive to make exchanges fast, safe, and simple 💚 Your support means a lot, and we look forward to welcoming you back for your next swap or exchange soon!
My funds retrieved
I'm beginner with crypto and block chain. I didn't follow the process and my funds were stucked in nowhere for me... I chat with changenow support team, in that case I talked with Scott. Amazing support and I got myt funds after 2 weeks... Many thanks!!!
Eric Gagnon
March 25, 2026
Unprompted review
Reply from ChangeNOW
Dear Eric Gagnon,
Thank you so much for your kind words! Your satisfaction is our top priority 😉. We always strive to make exchanges fast, safe, and simple 💚 Your support means a lot, and we look forward to welcoming you back for your next swap or exchange soon!
Reply from ChangeNOW
Hey Mark Meszaros! 💚✨
We’re so happy you’re enjoying our service! Your satisfaction is our top priority 😉 We can’t wait to welcome you back for your next transaction!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.