Channel 5 Reviews 

1,463
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the streaming service suffers from constant buffering, unexpected freezing, and very poor, pixelated picture quality during playback. Many customers also noted that the application fails to resume from previous positions and forces viewers to sit through endless repetitive advertising breaks. Some reviewers were happy with the selection of shows, mentioning that the platform hosts genuinely good programs and enjoyable content despite technical flaws. However, users expressed major frustration that these persistent technical issues make it very difficult to actually relax and enjoy watching the available series.

What people talk about most

User experience

Reviewers highlight deep frustration with the user experience, expressing widespread annoyance over constant... See more

Application

Customers expressed deep frustration and dissatisfaction regarding the application, reporting that it... See more

Service

Consumers find service to be entirely unreliable, expressing deep frustration over constant buffering,... See more

Product

Customers consistently note negative experiences with product, highlighting poor image quality, constant... See more

Marketing

Clients share negative opinions on marketing, expressing frustration over the excessive frequency and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Channel 5 offers one of the worst streaming services in the UK. It's quality is often poor with pixelation and blurring frequently seen on moving images. It frequently stops streaming especially after... See more

Rated 1 out of 5 stars

If I could I wouldn’t even give the channel 5 streaming service 1 star. I have been trying to watch three programs from a series tonight and so far must have restarted the application at least 10 tim... See more

Rated 1 out of 5 stars

Saw the adverts for the game and peaked my interest but trying to actually watch it was painful. Easily the WORST streaming service available. Constantly buffers and even when programmes do ‘play’ ima... See more

Rated 1 out of 5 stars

Imagine you were effectively blind and wore ‘milk bottle glasses’. Now imagine you’ve lost those glasses and, without them, you can barely see. That’s pretty much what it’s like trying to watch... See more


Company details

  1. Television Station
  2. also in
  3. Media Company
  4. Movie Streaming Service

Written by the company

5 is the home of award-winning content from the UK’s third largest commercial public service broadcaster (PSB). In keeping with its PSB remit, 5 tells the story of modern Britain by reflecting the lives of people across the UK, featuring well-known faces and fresh new talent. Its programme roster spans original UK drama, premium factual, true crime, science, news & current affairs and kids’ content, which continue to attract critical acclaim. Viewers can watch 5's traditional broadcast channels 5, 5Star, 5 USA, 5 ACTION and 5 Select through Freeview, Freesat, Sky, Virgin Media, as well as online through the 5 website at channel5.com and through streaming apps which are supported on most connected TV platforms as well as iOS and Android mobile devices. Through a mix of live TV channels and bingeable boxsets, 5's free-to-air streaming service allows UK audiences to watch or stream the breadth of programming from 5 – including Milkshake!, its dedicated preschool brand – and a wide selection from the wider Paramount family of brands, including BET, CBS, Comedy Central, MTV Entertainment Studios, and the opportunity to sample some of the biggest hits from Paramount+ and more.


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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1.2

All reviews

(1,463)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ive watched Tour de France for years on…

Ive watched Tour de France for years on C4. This year it went to Pay 4 View. I don't P4V for any sports so decided to watch highlights on C5. I've watched two episodes. I don't know who the main presenter is but i can't cope with her enane comments. The second presenter who i equally don't know has such a strong Irish accent i can only understand 50%. Thats the end of me trying the end of the Tour for me.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Please fire your traffic lady Chan

Please fire your traffic lady Chan. She can't say the words correctly. She slips her tung to much to make up a word that does not make any sense. Also fire her from 102.7 fm radio station. Have her go back to school so she can learn words and speak right! The weather report for the past few month has been completely incorrect. This station used to be a great broadcast but now they completely suck. The best news channels that are correct is channel 2, 4, 7, 11, and CNN. They always have everything matching. But channels 5 completely different. Channel.5 news is a complet bullshit.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish Tour coverage

You can improve by actually streaming Tour De France highlights which you are contracted to do. I agree that 1 star is too many. I would give you a minus.
If you are going to take on such a task as the Tour it needs to be professional, your program is not.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Channel 5 - Tour De France highlights

I've been trying the watch the Tour De France highlights on Channel 5 but the lengthy inane adverts make it unwatchable. When will they launch a payment option to remove these. Thirteen adverts at some breaks, please it's just so poor.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Poor user experience

Poor user experience. have taken the uk rights to tour de france and have no live coverage or highlights show available

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

1 star is to much blurred picture.

1 star is to much blurred picture no way is it HD quality as usual we are being mugged off in this country for our tv, if I had my way I would shut this channel down we are plagued with advertising of which there are to many and there streaming service is crap with you guessed it to many adverts.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Attempted to watch Blue Bloods s12e1

Attempted to watch Blue Bloods s12e1. All outside scenes were showing halos of poor quality video around each character. Seemed everything was out of focus. Some of the interior scenes were better, but definitely not up to broadcast quality.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

channel5 login will not work but…

channel5 login will not work but reading other comments I think that might be a good thing, go to activate and if asks you to login or register so put in details and just refuses to go any further saying object unknown even my app stopped login in so officially given up, absolute joke channel5

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish service

While streaming s 4 part series during the annoying ad break near the end of programme, having watched the ads ihad message there was a problem and I had to restart programme.... this is way too regular and extremely frustrating.... def my least favourite streaming service.... by a mile.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Good Documentaries! VG!

Is this now My5? I forgot about it but been really enjoying some of the documentaries on it recently. I was the watching Richard Madley Inside the World's Mega Prison, super disciplined and strict maxine security prison and also Brontes Britain with Gyles Brandreth, very interesting! Good watches!

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

App is useless

Sort out the app . Nothing loads you cannot watch anything as it doesn’t load . I do not watch anything because it’s frustrating and annoying !!

May 27, 2026
Unprompted review

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