Channel 5 offers one of the worst streaming services in the UK. It's quality is often poor with pixelation and blurring frequently seen on moving images. It frequently stops streaming especially after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
5 is the home of award-winning content from the UK’s third largest commercial public service broadcaster (PSB). In keeping with its PSB remit, 5 tells the story of modern Britain by reflecting the lives of people across the UK, featuring well-known faces and fresh new talent. Its programme roster spans original UK drama, premium factual, true crime, science, news & current affairs and kids’ content, which continue to attract critical acclaim. Viewers can watch 5's traditional broadcast channels 5, 5Star, 5 USA, 5 ACTION and 5 Select through Freeview, Freesat, Sky, Virgin Media, as well as online through the 5 website at channel5.com and through streaming apps which are supported on most connected TV platforms as well as iOS and Android mobile devices. Through a mix of live TV channels and bingeable boxsets, 5's free-to-air streaming service allows UK audiences to watch or stream the breadth of programming from 5 – including Milkshake!, its dedicated preschool brand – and a wide selection from the wider Paramount family of brands, including BET, CBS, Comedy Central, MTV Entertainment Studios, and the opportunity to sample some of the biggest hits from Paramount+ and more.
Contact info
17 – 29 Hawley Crescent, NW1 8TT, London, United Kingdom
- 020 3580 3600
- viewerenquiries@channel5.com
- channel5.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 1% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Some good shows
Some good shows, but my 5 app is ridiculous with ads. Literally can’t watch anything. Pathetic
Got to be the most frustrating catch up…
Got to be the most frustrating catch up channel ever, takes ages to load, freezing after every boring ad has been shown, complete waste of time
This is by far the worst streaming app…
This is by far the worst streaming app Ive ever had the misfortune to use I will never you it again until they sort it.
Subtitles go off after every very very long advert break it keeps crashing do not use
Very poor service for viewers.
When watching live, which I try not to, due to the ads, the ads are the same time and time again.... when streaming the experience is dire as there are so many ads, which keep repeating. If there was an option to pay for ad free it would be acceptable as there is some good dramas on channel 5 but for some reason, this is not an option available. I have emailed channel 5 asking for their reason but as yet have no answer. I watch a lot of TV and find this channel very frustrating.
Terrible takes you ages to watch one…
Terrible takes you ages to watch one programme keeps going off then the adverts keep coming on. Or it takes you right back to beginning of programmes
If I was an advertiser I would consider…
If I was an advertiser I would consider it damaging my brand to be associated with such a poor and glitchy Chanel. It’s just rubbish. Not worth the bother.
Absolutely dreadful
Absolutely dreadful. How can they expect anyone to subscribe to something as bad as ch 5.
Appalling!
Looked in the app on my Sony TV and saw I could watch Blue Bloods from the beginning - great! I've just about managed 4 episodes - the app has just stopped working - frequently! But not during one of the many adverts - they stream without a problem! So, like others, I've given up... tell your advertisers I won't be back so they're wasting their money!
Don't bother. Stick with netflix
Having to sign in every time! Excessive advertising. Ads actually come on mid sentence and every 5 minutes!! Not able to forward or rewind. Poor streaming. So cannot be bothered with it
Failed to register.
Failed to register.
It didn't recognise my email address format, which I use all the time quite well.
It said my name should contain only letters, it did.
It didn't recognise my postcode.
I guess I'll not be watching My5 so I really can't say anymore about their service, or lack of.
Very poor experience.
Why advertise programs as view the…
Why advertise programs as view the whole series now when it’s not available? Such as rich holiday poor holiday.. buffering after adverts
Terrible app .after each advert it…
Terrible app .after each advert it crashes .worst tv app ever .Come on channel 5 sort it out
I was 30 minutes into watching cooper…
I was 30 minutes into watching cooper and frye and was hit with round 2 of adverts. I don't mind a few, until I saw this was showing 1 out of 11 adverts and each one was around 30 seconds each!! ridiculous and I happily uninstalled the app. Waste of time.....literally!!
Terrible
Terrible, constantly crashes or freezes, impossible to watch a program from start to finish.
l would not give this channel a 0
l would not give this channel a 0, 0.0,es[ecialt Jeremy Vine, the panel are so bias, unqualifies to give views on the subject matter, as soon as l know certain panelists like Mr Pary sand Carole Malone this is coming on, l now switch over, a man full of hate and desperate attempts at and incapable giving a sensible comment, who must obviously keep his brains in a box on the mamlwe piece, so full of cronies you can almost predict who is the panelists, this show keeps telling people to call but do not answer the phone, ripping people off with premium telephone numbers, it wants taking off the air for their practices, to outline what is naff about this chanel l would need a book in volumes
Shambles
Shambles, in this day and age your app is still absolute tripe, crashes, freezes, missing episodes.
Rubbish
Adverts
Like most of there programs and have for years but ..Take the piss with the adverts ..it's getting longer it's boring and makes me stop watching and leaving it for another time ... It's frustrating because it's all across the board
Would love to give it 0 stars
Would love to give it 0 stars, or even minus stars. Trying to watch The Missed Call, but given up as it has crashed at least 10 times during one episode. Won’t bother continuing to watch, and certainly WONT ever watch this streaming service again. Also, really strange ow it NEVER crashes during the adverts, which are numerous.
Worst app ever
Worst app ever. Can’t watch any thing on streaming as keep getting error code VJS 2999. Tried resetting router etc. Totally rubbish app.
Useless
Useless, cuts off leaving you t the start of everything you were half way through
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








