I put a deposit down for a car. Changed my mind and requested my money back. I was told it'd be refunded back to my debit card. 2 weeks later, no refund. I called them back and i was told the refund w... See more
Company replied
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See what reviewers are saying
From a bad experience at a different MG branch, feeling a little disgruntled having to find an alternative MG garage, walking in to Wigan MG and being greeted by Nikki to driving away in my new car wa... See more
Company replied
I visited four different main dealer showrooms over the space of a week and my experience with Paul and the team at Chapelhouse MG in Wigan was head and shoulders above the competition. Paul was ha... See more
Company replied
Spoke to Tommy at MG Wigan about the MG4. Although I'm only at the start of research into EV's, I found him extremely patient and helpful, something new in my experience with some Salespeople. I wou... See more
Company replied
Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
Queen Street 58-60, WN3 4HX, Wigan, England, United Kingdom
- 01942 446446
3.1
Average
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I put a deposit down for a car
I put a deposit down for a car. Changed my mind and requested my money back. I was told it'd be refunded back to my debit card. 2 weeks later, no refund. I called them back and i was told the refund was never processed in the first place bec they needed my bank account details. It's been nearly a month and still no refund.
May 30, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Hi Eu,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience regarding your deposit refund and that there has been a delay in resolving this matter. This is not the level of service we aim to provide, and we understand how frustrating it must be.
We would encourage you to contact the Chapelhouse MG Wigan Pier team directly so they can urgently review your case and ensure this is resolved as quickly as possible.
We appreciate you bringing this to our attention, please contact our customer experience team on customercarewiganpier@chapelhouse.co.uk for us to review.
After leaving a bad review for these i…
After leaving a bad review for these i got a reply from them saying contact them on the email given. After doing this they still havent replied.
Absolutely shocking in every department. Do not go here
April 8, 2026
Unprompted review
Suzuki Swift
Just picked up my eighth Suzuki Swift and, as always, am delighted with the car, customer care and professionalism afforded by the whole team.
Special thanks to Dan and Kamil
March 27, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Hi Linda,
Thank you for your wonderful and loyal feedback. Picking up your eighth Suzuki Swift is truly fantastic, and we’re delighted to hear that you continue to be pleased with both the car and the level of customer care you receive.
We’ll be sure to pass your special thanks on to Dan, Kamil, and the team at Chapelhouse MG Wigan Pier—they’ll be thrilled to hear your kind words.
We really appreciate your continued support and look forward to welcoming you back again in the future.
1/5 stars
1/5 stars - Took my car in for a major issue, paid for repairs, and it's still driving like trash 😒. They didn't even bother fixing the main problem. Money down the drain (over £2K) 😒Wouldn't recommend.
January 28, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Hi Felix,
We’re very sorry to hear about your experience and that your car issue was not resolved to your satisfaction. This is not the standard of service we aim to provide, and we’d like the opportunity to investigate this further and make things right.
Please contact our customer experience team directly on customercarewiganpier@chapelhouse.co.uk so we can review the repairs, understand what went wrong, and work with you to find a resolution. Your satisfaction is very important to us.
Thanks to leah at mg wigan for helping…
Thanks to leah at mg wigan for helping us buy a new car ,we are loving it and the after care also thankyou we recommend leah 100% to any buying a new car thakyou so much for your help .
February 27, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you for your fantastic feedback.
We’re delighted to hear that Leah provided such great support during your new car purchase at Chapelhouse MG Wigan Pier, and that you’re loving your new car! It’s also wonderful to know the aftercare has met your expectations.
We’ll be sure to pass your kind words and 100% recommendation on to Leah. Thank you again for your support, and we look forward to welcoming you back in the future.
Free MOT for life?????
Tried to book my car in for a MOT and service, was told the MOT would cost £45, when I pointed out that I had a free MOT for life certificate from them they said it was no longer valid and I would have to pay. Needless to say I will take my custom elsewhere. I have been a customer of theirs for several years.
February 9, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Hi Steve,
Thank you for taking the time to share your experience. I’m really sorry for the frustration this has caused — especially as a long-standing customer. I completely understand why being told your Free MOT for Life certificate was no longer valid would feel disappointing and confusing.
This isn’t the level of clarity or service we aim to provide. The Free MOT for Life scheme does have specific terms and conditions, but these should always be explained clearly and respectfully, not left to feel like a surprise at the point of booking.
We’d genuinely appreciate the opportunity to look into this properly for you and review what’s happened in your case. If you’re open to it, please contact our Customer Experience Team directly on customercarewiganpier@chapelhouse.co.uk with your vehicle details and certificate information, and we’ll make sure this is investigated thoroughly.
Thank you again for your honest feedback — it helps us improve, and we do hope we can restore your confidence in Chapelhouse.
Overall pretty good Evalena on service…
Overall pretty good Evalena on service bay desk very friendly and efficient,been with them for 3 yrs the MG HS. was the best car I’ve ever had for space and comfort
January 13, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you for your feedback, Paul.
We’re delighted to hear that Evalena provided friendly and efficient service at the desk and that your MG HS has been such a comfortable and spacious car over the past three years. We’ll be sure to pass your kind words on to her.
Thank you for taking the time to leave a review, and we look forward to continuing to support you at Chapelhouse MG Wigan.
Upgrading our car
We had a phone call to upgrade our car. Leeah (part of the sales team) was amazing, our car was late arriving and when it did arrive did have a problem. Leeah kept us as up to date as possible through the process. When realising our car wouldn't be fixed soon, she gave us the option of the same car just a different colour and made sure everything was pushed through quickly due to the long wait. Ray (another part of the sales ream) just told us what we wanted to hear, telling us as soon as our car arrived we could collect, but this wasn't the case. However, when the newer car was being pushed through he was quick with sorting out our new finance agreement.
I couldn't recommend Leeah enough, she did the best she could in a difficult situation.
January 13, 2026
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you for sharing your experience, Jessica.
We’re pleased to hear that Leeah provided exceptional support throughout the car upgrade process at Chapelhouse MG Wigan, keeping you updated and ensuring the situation was handled as smoothly as possible. We’ll be sure to pass on your kind words to her.
We appreciate your feedback regarding Ray as well and will use this to continue improving our service. Thank you for taking the time to leave a review, and we look forward to welcoming you back in the future.
Chapelhouse Wigan doctored milage.
Chapelhouse Wigan lied whilst buying the car 1 August 2025 . They sold me a car( APPROVED SUZUKI) with tampered milage and will not give money back. Lied during my purchase about where the car came from- said it came from an old guy . I incurred expenses which they not paying back. HPI is in red and mileage tampered with. Car was a rental with fake mileage.it is from enterprise with red hpi with doctored milage. I want all my expenses paid back. I started return process this Sunday 3 August. Thanks.
August 1, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Dear Holly,
Thank you for sharing your concerns. We are very sorry to hear about the issues you’ve described regarding your recent purchase at Chapelhouse MG Wigan Pier. We take such matters extremely seriously, especially when it comes to vehicle history and transparency.
Please be assured that we are committed to investigating this thoroughly. We want to understand exactly what has happened and work with you to find a fair resolution. Could you please contact me directly at customercarewiganpier@chapelhouse.co.uk at your earliest convenience so we can discuss your case in detail?
Your satisfaction and trust are very important to us, and we hope to resolve this promptly and fairly.
Great service
Harry the salesman was helpful , honest and friendly . Found us the perfect car when our original choice was sold .
May 15, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
Hi had to take car back small problem…
Hi had to take car back small problem again dealt with tom service manager again excellent could do enough very professional fantastic communication car back running great definitely recommend and thanks to all the team really impressed
May 14, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
Buying my new car
Well what can I say made my day wanted a new car David & Harry at wigan MG worked with me & my hubby both excellent no their jobs David really worked hard to get us a new motor excellent guys excellent place to buy a motor from even if you don't want new there are second had ones MG motors are strong sturdy cars love this place & the guys in thank you Keith & Sheila Richards
March 6, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
Great experience today
Great experience today. I had messed up my service appointment and Luke sorted me out with a service anyway. All done in the day. Very friendly dealership.
March 4, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
Easy to deal with
From buying car with Leeah to taking delivery from Adam the whole process was smooth friendly and helpful and David sorted out minor knocks on our old car before handing back to Lex
February 19, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
Chapelhouse MG Wigan 5 ⭐⭐⭐⭐⭐
Chapelhouse MG Wigan Great staff Sales guy Harry brilliant service (except making coffee's) from start to finish 5star 🌟
February 8, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon
Started well and faded
It’s difficult to give an accurate review. Adam Grey the salesman that l dealt with was a good representative of Chapelhouse MG. The ‘manager’ I spoke to seems to have lost any customer facing skills, a wagging finger and raised voice not being overly polite. Yes, I asked an awkward question as the billing information was not clearly explained to my satisfaction and I am, after all, the customer. Being told that ‘it is what it is’ and to get on with it brought the atmosphere down further. Fortunately once he moved away it allowed Adam to complete the transaction in an exemplary manner, full marks to Adam for a professional approach that was much appreciated under what I think must have been awkward circumstances for him.
Unfortunately further communications have not been so great. Promised car mats have not arrived after something like 8 weeks, response to emails has been indifferent although the self promoting service contract emails seem to arrive with me perfectly well.
Reviewed on Google and a star dropped from there to match the response which was automated from Chapelhouse as they thanked me for the review and obviously didn't read the follow up.
November 23, 2024
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
We’re so sorry to hear about your experience at Chapelhouse MG Wigan. Our goal is to provide quality and efficient service, so we’d appreciate the opportunity to speak further about your experience. Please contact us with more information at: customercarewiganpier@chapelhouse.co.uk
Happy Harry!
Had the most stressful day trying to sort insurance for my new car, but to be fair, at no fault to Harry! He kept me laughing and was very helpful! Everything Harry could do to help, he did.
January 23, 2025
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
We won't be returning....
After buying lots of cars from here we decided we fancied a change, the salesperson was not exactly the friendly type. He was in a rush to leave so passed us onto his colleague who was friendlier. After looking at the figures, a change wasn't feasible so we said we couldn't do a deal today. He said ok and suggested us keeping our car. In previous visits Nicky worked really hard to find a deal suitable and nothing was too much trouble. Unfortunately we found out that Nicky no longer works here. We will not be returning.
December 6, 2024
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you for taking the time to provide valuable feedback about Chapelhouse MG Wigan. We apologise that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at: customercarewiganpier@chapelhouse.co.uk
Service by Luke S
Service by Luke S, really friendly, speedy service as normal would recommend A***
November 30, 2024
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse MG Wigan. We hope you'll visit us again soon.
If I could give no stars I would
If I could give no stars I would. Bought 2 vehicles in March 2024 and after sales "Service" is NON EXISTANT
one car had an MOT in June and needed a rear reversing bulb. 3 months on from that date and several unreturned telephone calls from the "service" department and still nothing.
Are you considering buying a vehicle from chaplehouse? My advice is DON'T!! they will be all over you at point of sale, and then you are on your own after they have their money!!!
July 27, 2024
Unprompted review
Reply from Chapelhouse Motor Group - MG Wigan
Thank you so much for your review. We are sorry we didn't provide you with our usual customer service at Chapelhouse MG Wigan. We hope you'll contact us to rectify this.
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