My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... See more
Company replied
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom. We appreciated the time taken to explain the car's features a... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Bought a car just before Christmas I’ve…
Bought a car just before Christmas I’ve had the car just over a week and it’s the best car I’ve ever owned. The sales process from start to finish was 2nd to none! Couldn’t praise Chapelhouse highly enough. If you’re looking for a new car I highly recommend you go to Chapelhouse! Thank you!
December 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback!
We’re delighted to hear that you’re loving your new car and that the entire sales process was second to none. It’s fantastic to know that your experience with Chapelhouse was so positive, and we truly appreciate your recommendation.
We’ll be sure to share your kind words with the team, and we look forward to welcoming you back in the future.
JAECOO/OMODA Southport
JAECOO/OMODA Southport
Sales lads are brilliant, thank you Dan, Aiden and Phil, Top Lads!!!!!
December 22, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, John.
We’re thrilled to hear that Dan, Aiden, and Phil provided such excellent service. Your kind words will be shared with them—they’ll be delighted to hear your appreciation.
Thank you for choosing Chapelhouse, and we look forward to welcoming you back in the future.
ary was really helpful
Gary was really helpful, pulled some strings and got me a really good deal on my new car.
I have been with Chapel House for a while and they're always excellent and get things done very quickly and conveniently.
Gary was excellent.
December 24, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Kieran.
We’re delighted to hear that Gary was so helpful and went above and beyond to secure a great deal on your new car. It’s wonderful to know that your experiences with Chapelhouse have consistently been excellent, efficient, and convenient.
We’ll be sure to pass your kind words on to Gary and the team. Thank you for your continued trust in Chapelhouse, and we hope you enjoy your new car!
Joey in chapelhouse is the sweet and…
Joey in chapelhouse is the sweet and kind gentleman. He helped me for my mobility car. Made sure my requirements were met. A true star 🌟. Dont let him go chapelhouse.
December 24, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Judith.
We’re delighted to hear that Joey provided such kind and attentive support with your mobility car, ensuring all your requirements were met. It’s fantastic to hear how highly you think of him—he truly is a valued member of the team.
We’ll be sure to pass your kind words on to Joey and the team at Chapelhouse. Thank you for choosing us, and we hope you enjoy your new vehicle!
Brilliant service as always
Brilliant service as always
Well looked after
November 12, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Leah.
We appreciate you taking the time to leave feedback. If you’d like to share any details about your experience at Chapelhouse OMODA & JAECOO Warrington, we’d be happy to hear them.
We look forward to welcoming you back in the future.
My son left a deposit on a car unseen…
My son left a deposit on a car unseen arrived this morning inspected the car did a test drive and was happy to proceed with the deal agreed when paying the deposit.After the test drive the rep we were then informed they would need to let us know that would not honour their deal as far as we are concerned the deposit meant a contract,after being informed by the sales manager that due to “human error” the car should not have been advertised as it was we disagreed and as far as we are concerned we had a contract, they would not budge an inch the best they could offer was 12.9%interest after we agreed 0% absolute disgrace we are now reporting them to trading standards so much for hapelhouse Ainsdale
December 20, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Keith.
We are very sorry to hear about the difficulties your son experienced with the vehicle purchase at Chapelhouse Southport/Ainsdale. We understand how frustrating it must have been to feel that an agreement was not honoured, especially after placing a deposit and arranging a test drive.
This is not the level of service we aim to provide, and we take your concerns very seriously. We would like the opportunity to review the situation fully and discuss it with you directly. Please contact our customer relations team so we can investigate and see if there is any way to resolve the matter.
We apologise for the disappointment caused and thank you for bringing this to our attention.
We were made to feel at ease by Richard…
We were made to feel at ease by Richard who answered all our questions patiently. It has been a few years since we bought a car and obviously technology has moved on somewhat. No matter Richard and later Johnathon answered all our queries fully. Moreover we know that should the need arise that their door is open for further assistance. Thanks to both of you for your help. We are very pleased with the Swift and your assistance
November 19, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your thoughtful feedback, Brian.
We’re delighted to hear that Richard and Johnathon made you feel at ease, patiently answered all your questions, and provided the support you needed—especially after some time away from buying a car. It’s great to know you’re pleased with your Swift and that you feel confident knowing our team is always here to help.
We’ll be sure to pass your kind words on to Richard, Johnathon, and the team at Chapelhouse OMODA & JAECOO Warrington. Thank you for choosing Chapelhouse, and we look forward to assisting you in the future.
Great Customer Service from Gary Andrews
Great Customer Service from Mr Gary Andrews. From coming in to take the car for a test drive all the way to purchasing and collecting the car, he provided great service and information about the car.
December 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely feedback, Rachael.
We’re delighted to hear that Gary Andrews provided great customer service throughout your journey, from the test drive right through to purchasing and collecting your car. It’s great to know that his support and clear information helped make the experience so positive.
We’ll be sure to pass your kind comments on to Gary and the team at Chapelhouse Southport. Thank you for choosing Chapelhouse, and we hope you enjoy your new car.
Terrible customer service
Terrible customer service. Went in for first service at 2900 miles. Charged £4.45 plus vat for screen wash when I filled it to the brim before setting off to clear the screen. Wanted an extra £72 to strip rear brakes as hand brake sticks on. It’s done 2900 miles from new and so called under warranty and receptionist says it’s normal for hand brake to stick on in cold weather leaving thousands of cars off the road. Disgusting customer service. Complaint made now to Suzuki uk.
December 9, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Shaun, we’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Your concerns regarding the first service charges and the handbrake issue are important, and we recommend following up directly with our management team so they can review the situation and work with you to find a resolution.
Wes Persey gave excellent service at…
Wes Persey gave excellent service at chapel house
December 6, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Ben! We’re delighted to hear that Wes provided you with excellent service at Chapelhouse Southport. We’ll be sure to pass on your kind feedback to him. We appreciate you taking the time to leave a review and look forward to welcoming you back again in the future.
Joey from Birkdale, excellent service not seen very often these days.
Joey from Birkdale was friendly, helpful and informative, keeping me up to date with progress on the order of our mobility car.
He is knowledgeable about the cars and needs of his customers and is always willing to go the extra mile.
I would put my trust in joey every time! Thank you Joey.
December 2, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi, thank you so much for your wonderful feedback! We're delighted to hear that Joey at Chapelhouse Southport provided such friendly, helpful and informative service throughout the process of your mobility car order. It’s great to know you felt supported, well-informed, and confident placing your trust in him. We’ll be sure to pass along your kind words—he’ll really appreciate them. Thank you again for choosing Chapelhouse!
5* service by Wes @ Chapelhouse Southport
Great service by the team at Chapelhouse Southport.
Wes helped on arrival to provide a tour of the vehicle seen on the forecourt, eventually leading to a sale and part-ex of my vehicle as well.
Wes also offered to resolve any bodywork/paintwork issues before collection which was great, as well as being provided with any updates via video of my new car.
Final collection and paperwork went smoothly, so would 100% recommend using these guys in the future.
November 28, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Nathan,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear that you received great service from the team at Chapelhouse Southport and that Wes was able to support you from the moment you arrived right through to collection.
It’s fantastic to know that his vehicle tour, part-exchange help, and commitment to resolving the bodywork and paintwork issues all contributed to a smooth and enjoyable experience. We’re also pleased that the video updates and final handover process met your expectations.
Your 100% recommendation means a great deal to us. If there’s anything you need as you enjoy your new car, we’re always here to help.
Used Car Purchase
Wes was really helpful the whole way through the purchasing stage, was available via email too with any further questions i had for him, great customer service
November 27, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Tom,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your used car purchase at Chapelhouse Southport went smoothly and that Wes was helpful throughout the whole process. It’s great to know he was available via email to support you with any additional questions — that level of communication is something we always strive for.
We truly appreciate your comments on the great customer service. If there’s anything else you need as you settle into your new car, we’re here to help.
Calm Knowledgable accommodating and genuine
Tom, thanks for going the extra mile and communicating with me out of hours, genuinely made all the difference , not only did it set you apart from others, it helped me actually get a decision made when i had the time to think.
best
Andy
November 24, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Andy,
Thank you for leaving such a thoughtful review. We’re delighted to hear that your experience at Chapelhouse OMODA & JAECOO Blackpool was calm, knowledgeable, and accommodating. It’s fantastic to know that Tom made such a genuine difference, especially by supporting you out of hours — we’ll be sure to share your kind words with him.
We’re truly glad the extra effort helped you make your decision with confidence. If there’s anything more we can assist with, please don’t hesitate to get in touch.
Chapelhouse Southport - Joey
My wife and I visited Chapelhouse Southport today with regard to replacing our MG with a new one, and, we had the absolute privilege to be taken care of there by a most wonderful gentleman named Joey.
I can say in all honesty that we couldn’t have asked for a more professional person to see to our needs. He made us very welcome and comfortable at Chapelhouse as he listened intently to our requirements, and then helped us choose a car. His knowledge surrounding cars, the motor trade and individual needs of people is vast. This combined with his courteousness, understanding, kindness and pleasant, relaxed manner made choosing our new car very easy for us.
Joey, thank you very very much. You were absolutely wonderful, and you are tremendous asset to Chapelhouse Southport.
Bob
November 25, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience. We're delighted to hear that Joey provided such exceptional service during your visit. His professionalism, knowledge and genuine care for customers are qualities we value greatly, and it's wonderful to know he made the process smooth and enjoyable for you both. We truly appreciate your kind words and look forward to welcoming you back to Chapelhouse Southport in the future.
Joey goes above and beyond
Joey was absolutely fantastic from start to finish. He went above and beyond for us in every way. Nothing was too much trouble, and he made the whole process simple, stress-free, and genuinely enjoyable.
He was incredibly helpful, patient, and honest throughout — taking the time to explain everything clearly and making sure we were completely happy with our choice. You can tell he truly cares about his customers.
We couldn’t have asked for better service. Thank you, Joey, for all your help — you’re a credit to Chapelhouse Southport. Highly recommended!
November 25, 2025
Reply from Chapelhouse Motor Group
Hi Sarah,
Thank you so much for taking the time to share such an amazing review. We’re absolutely delighted to hear how fantastic your experience was with Joey at Chapelhouse MG Southport. It’s wonderful to know he went above and beyond to make the whole process simple, stress-free, and enjoyable.
Your comments about his honesty, patience, and genuine care really do mean a lot — Joey is indeed a credit to our team, and we’ll be sure to pass your kind words on to him.
We’re thrilled that you’re happy with your choice, and if there's anything you need in the future, we’re always here to help.
Return visit to purchase a new MG.
Returned to Chapelhouse Motor Group Southport to buy new MG and were privileged to be dealing with Joey.
Polite, professional and very knowledgeable of the motor trade.
Would recommend Joey without reserve, an asset to Chapelhouse MG.
Alan Hastings
November 18, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Alan. We’re thrilled to hear that Joey provided such a professional and knowledgeable experience. He’ll be delighted with your kind words.
Such a pleasant experience from start…
Such a pleasant experience from start to finish Wes.
He couldn’t be more helpful and was at hand to put us at ease and answer any questions we had regarding. Would highly recommend and extremely pleased with our purchase 😊
November 22, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Julie. We’re delighted to hear that Wes provided such a helpful and reassuring experience throughout your visit. We’ll be sure to pass on your kind words.
I had excellent service from Joey at…
I had excellent service from Joey at Chapelhouse. He was good humoured and very responsive to my queries, even answering messages in the evening. It was a pleasure doing business with him. The car I bought is very good and was good value for money.
I would recommend Chapelhouse without reservation.
November 19, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Philip. We’re delighted to hear that Joey provided excellent, attentive service throughout your experience. It’s great to know his communication, support, and good humour made the process enjoyable. We’re also pleased that you’re happy with your car and found it to be great value. Your recommendation means a lot to us. Thank you for choosing Chapelhouse.
Fantastic staff so helpful and no…
Fantastic staff so helpful and no faffing about trying to upsell
November 21, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you, Paul. We really appreciate your 5-star review. It’s great to hear that the team made everything straightforward and helpful for you. We’re glad you had a positive experience at Chapelhouse Southport and we look forward to seeing you again.
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