These beautifully rendered personalized books make them the perfect unique gift for kids. The selection is not enormous, I do wish there were a bit more options for stories, but still my favourite go-... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extraordinary service! When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received th... See more
We ordered a book for a little girl turing one and was really suprised to receive it. It had her name in and and a personal introduction as requested. I would recommend this company and product and... See more
I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive... See more
Company details
Written by the company
Personlised Books that bring your unique character to life!
Contact info
Port Elizabeth, South Africa
- customerservice@characterful.co.za
- characterful.co.za
4.8
Excellent
521 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can not wait to order again! :)
I left my order to the very last minute and Characterful was still able to assist in every way possible.
I received my book the day they promised they would get to me and it came out absolutely perfect. The most special present to give to someone!
I can not wait to order again. The whole process was so much fun and worth every cent!
February 29, 2024
Uniquely Brilliant
Thank you for the concept, it is wonderfully unique and a great gift. From start to finish the process was amazingly easy and fast. Loved the message in the story about bravery. I have already and would still highly recommend your services, well done on sending a beautiful book with my grand daughter starring in her own story. I also left a glowing review on Hello Peter even though you don't have an account with them.
March 4, 2024
Birthday gift
My 4 year old nephew was very excited to see his & his cousins names in the story. He enjoyed the book. It's very colourful and fun.
March 4, 2024
Great ongoing clear communication te…
Great ongoing clear communication te receipt and despatch of book.
Quick delivery and great quality book
February 21, 2024
Such an amazing thoughtful gift and…
Such an amazing thoughtful gift and quality at that. I can't wait to see my husbands reaction.
February 12, 2024
Great Experience
The order editing should have some for flexibility but other than that it was amazing experience
February 9, 2024
A wonderful book.
I was very impressed with Characterful’s lovely colourful website and the book I ordered is amazing.
It was delivered timeously and the actual quality and content of the book are superb. Lovely bright colourful pages that hold the little ones attention and at the same time teach them about capital cities of the world.
Very pleased with my purchase!
January 26, 2024
Thank you Characterful for your great…
Thank you Characterful for your great product as well as customer service. A special thank you to Timothy in customer service for ensuring I receive my order in time.
January 26, 2024
Excellent service and communication
Excellent service and communication. The book is brilliant.
January 26, 2024
I searched for a personalised book that…
I searched for a personalised book that describes my mom through the eyes of her grandchild and you guys did just that. Thank you for making her 50th birthday so special!
January 16, 2024
What a fantastic experience
What a fantastic experience. From the design of the book, it went seamlessly all the way through the process. The book was loved as a gift. Thanks for a good customer experience.
January 16, 2024
Very good fast response
January 16, 2024
Just WOW!
Just WOW!
I ordered a book as a Christmas present and it was delivered within two weeks. The quality and print of the book was exceptional. I was very impressed. You will not go wrong ordering from Characterful. They have done a wonderful job.
December 19, 2023
Unprompted review
Very happy
I am so impressed with the quality of the book. The whole process from ordering to delivery has been super smooth.
December 4, 2023
So happy with the book!
November 27, 2023
Printing could be better…
The book is lovely, however the printing is not right. Every page has a thick white line across the top This is very off-putting. Especially considering how expensive the book was.
December 4, 2023
Reply from Characterful
Hi Nicole, I’m so sorry your order wasn’t up to scratch, that shouldn’t have passed QA. A member of our team will be in contact to send you a reprint and ensure you receive the correct quality.
Got the product on time and the quality…
Got the product on time and the quality was exceptional
November 30, 2023
Wonderful quality and speedy service
November 30, 2023
Very impressed with this concept
Very impressed with this concept, from the quick delivery, to the creativity to the great quality of the book! 10/10
November 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.