These beautifully rendered personalized books make them the perfect unique gift for kids. The selection is not enormous, I do wish there were a bit more options for stories, but still my favourite go-... See more
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Review summary
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Reviews shaping this summary
Extraordinary service! When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received th... See more
We ordered a book for a little girl turing one and was really suprised to receive it. It had her name in and and a personal introduction as requested. I would recommend this company and product and... See more
I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive... See more
Company details
Written by the company
Personlised Books that bring your unique character to life!
Contact info
Port Elizabeth, South Africa
- customerservice@characterful.co.za
- characterful.co.za
4.8
Excellent
521 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A special book, wonderfully created
Such a beautiful book and so so special! It was processed quickly, and was on its way to us within the timeframe they gave. Extremely quick service and definitely a splendid product. I have recommended it to other friends and hope there will be more titles in the future to select from.
November 30, 2023
Adore Characterful!!
Absolutely LOVED the experience from start to finish!! It was easy to order the books, quick delivery and the cutest smile from my little love while seeing the books!
November 27, 2023
Product arrived in excellent condition.
Product arrived in excellent condition.
Highly recommended!!
November 17, 2023
Excellent
Fast, efficient and honest company. Highly recommended. Thank you so much, the book is absolutely beautiful!
November 22, 2023
What an experience!
Hi Characterful Amazing Team!!! What an experience. I haven't been able to give the book to the boys however I can already see how happy they will be to see and hear their names part of the story and the excitement. The team was amazing... I can't believe I made an error on the one name and the team was able to correct before it was printed. Thank you, can't wait for the next book that I will create for family and friends!!! Amazing product!!!
November 21, 2023
Such a special gift to give someone
Such a special gift to give someone. Beautifully illustrated and well made.
November 16, 2023
Quality
Placed an order for 2 books for my daughters for Christmas. Was very exited as it advertised personalized and thought it could be a special gift only to get order and completely pulled apart as glue was not securing the book properly. I took photos and informed of which they assured me they would immediately reprint and send to me. Instead of doing both books as I send photos on both books, they only printed the one book and sad to say the quality of the reprint was far worse than the first 2 provided books. They offered me a refund and I received it this week after following up but was very disappointed in the quality of the books as it was not what I expected. I did not think the same mistake could happen twice but the pictures provided showed the exact quality.
Received Reply 27/11/2023 based on the above. Appreciate the response and the acknowledgement of the Problem and glad it has been rectified. No need to reprint the books. Will look at retrying to place an order in Jan 2024 for my children and get them to choose what they want and hopefully as mentioned no further glue issues.
October 27, 2023
Reply from Characterful
Hi Natasha, we are so sorry your the quality of your books were not up to standard. We had an issue with a set of glue provided by our supplier which impacted your order. This has been resolved with our supplier and subsequents prints are all corrected. Our offer still stands to ship the correct quality books to you, alongside your full refund.
Fast and efficient service. Beautiful product.
Fast and efficient service from ordering my book to receiving it! The book is absolutely beautiful with vibrant colours and excellent binding. I am very satisfied with my purchase. Thank you so much!
November 8, 2023
I absolutely loved the book
I absolutely loved the book. This is my second time buying a book here. Bought this one as a gift for daddy and he loved it. Thank you Characterful for our lovely books
November 8, 2023
I love all the books I have order.
November 1, 2023
Easy to do online
Easy to do online, nice quality, quick delivery. Only problem is that the number of options for stories is limited. Need more variety.
October 5, 2023
High quality
High quality, beautiful books to treasure forever. We have now ordered three books and each has been made beautifully and delivered timeously. Thank you for your excellent service!
October 5, 2023
Exceptional product and service
I've ordered 3 times from Characterful and every time the end product is stunning. My most recent order was needed in a tight timeframe and the team went above and beyond to get the order to me in time. Really appreciate the effort and will be ordering more in future.
October 5, 2023
Thank You for the efficiency…I was kept…
Thank You for the efficiency…I was kept updated all the time .
October 3, 2023
Characterful was very helpful and fast…
Characterful was very helpful and fast and the quality of the soft book is fantastic.
September 14, 2023
I am very impressed as my grandson…
I am very impressed as my grandson love his book.
and that to me says alot.
your service is great 5 star
thanks
September 14, 2023
The book turned out amazing!
The book turned out amazing!! Exactly as the preview. I loved it!
August 31, 2023
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