Charge Products UK Reviews 

221
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the products are of exceptional quality, completely pure, and consistently provide great value for the money spent. People also appreciate how easy it is to find items online, noting that the overall purchasing journey is wonderfully straightforward and dependable. Some reviewers were not happy with shipping delays, mentioning that postal services took significantly longer than expected or that parcels were quite slow to arrive. A few customers also shared frustration about receiving incorrect items or finding that specific products they wanted were unavailable during checkout.

What people talk about most

Product

Reviewers mention positive feedback about product quality, value for money, and fast delivery. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting consistently fast and prompt shipping... See more

Quality

Customers had positive experiences with quality, highlighting that items are pure, potent, and high value.... See more

Order

Consumers find the order process to be generally satisfying and straightforward. Shoppers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying from Charge for about 7 or 8 years by now, and I can assure you everything I've bought is high quality with prompt delivery. I especially recommend theanine & caffeine powder and also... See more

Rated 5 out of 5 stars

Ordered 100g of Magnesium L-Threonate. Reasonably priced, only been taking it for a few days and the product is as good as anything I've used before. Delivery was very quick considering it was deliver... See more

Rated 5 out of 5 stars

Order arrived promptly. Of course, with Vitamin D, or other vitamin tablets I can have no idea how effective they really are, but I have taken one daily for several years, and seem to have suffered n... See more


Company details

  1. Health Food Store
  2. Vitamin and Supplements Store
  3. Wholesaler

Written by the company

Charge Products is a UK health supplement company established in 2016, committed to providing high-quality supplements with honest labelling, clean formulations and excellent customer service. We are one of the UK's longest-established NMN supplement suppliers, having offered NMN products since 2016, and have continued to expand our range to include vitamins, minerals, amino acids, botanical extracts and specialist nutrition products. Many of our supplements are encapsulated in-house, giving us greater control over quality from start to finish. We focus on carefully selected ingredients, transparent product information and reliable UK dispatch, helping customers make informed choices with confidence. Our goal is simple: to provide premium-quality supplements at competitive prices, backed by knowledgeable customer support and a commitment to continuous improvement. Every customer matters to us, and every review helps us improve. Whether your feedback is positive or constructive, we genuinely appreciate you taking the time to share your experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(221)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Didn’t get what I ordered

Didn’t get what I ordered ! However next time they say they will put extra in my NMN as I received a package that was £6 less, blackjack NMN. we shall see what transpires . Not had a problem in nearly two years of ordering

January 16, 2025
Charge Products UK logo

Reply from Charge Products UK

Hi Andrew, Our apologies for confusion, missing items were sent out with extra. Regards Mark

Rated 5 out of 5 stars

Excellent service

I barely ordered the product and it was delivered the next day. I also note that when I call the team they have clear communication, explain properly and advise solutions. I have been ordering from Charge Products for over a year now and find them very knowledgeable and efficient. Great customer service. Cannot fault it at all. 5 star service!

January 7, 2025
Rated 5 out of 5 stars

Great product. Speedy delivery.

Found exactly what I was looking for. Delivery charge was really low and delivery was really fast-all the more impressive because item ordered a few days before Christmas. No fuss, efficient service. Excellent!

December 23, 2024
Rated 1 out of 5 stars

customer servuce is really Bad

Your customer servuce is really bad, I received nothing yet, the package was returned to your company due to insuficient Customs Paperwork, your Sales team told me it was my fault because I wasn't at home during delivery or because I rejected the Package. He said they would inly refund me the cost of the item , not the postage. Now he doesn't respond to my emails.

My response to Thier reply.
99% of what this Man said in Response is untrue, Customs rejected the package simple ?

November 20, 2024
Charge Products UK logo

Reply from Charge Products UK

your first email, said you were out when they called, we advised you to call the to rearrange delivery, not sure how that is bad customer service ? you said no you will not,pretty sure that was a bad thing not to do, then you hit us with another 5 mails crying that you want a full refund and its not your fault, you will be refunded minus what we paid for international tracked delivery cost. Please don't order from us again. problem solved.

Rated 1 out of 5 stars

Another seller scamming customers

I bought Monk fruit sugar from this company, Charge-Products-Uk which claims in the advertisement to be 100% pure Monk Fruit, however, when I received it, I discovered that it was a product mixed with Erythritol.
The problem in my opinion is being treated like an idiot by a company that doesn't respect its customers, I spent almost £20 on a fake product.

November 16, 2024
Unprompted review
Charge Products UK logo

Reply from Charge Products UK

where does it say 100% monk fruit sugar ?? there is no such thing, no monk fruit sugar is pure monk fruit , they all contain sweeteners , it even gives you the health benefits of Erythritol in the description please read more carefully next time. If you wish for pure monk fruit then you need to buy a powder , and about 4x the money.

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