James was extremely thorough. His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case. He was friendly and profession... See more
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James is an expert on his area. He explained the survey result to us verbally and also prepared a detailed, easy to understand report. He also answered our phone calls to ask his advice about some iss... See more
I’d definitely recommend Charlecote to anyone looking for a surveyor. Their survey and, easy to understand talk through, helped my sister and I out immensely, fully opening our eyes to what we were ge... See more
James's level of detail in his surveys is outstanding, detailing all defects including photos. James is also very quick to have the survey back to you, in my case it was the same day. James also follo... See more
Company details
- Real Estate Surveyor
- Commercial Real Estate Agency
- Commercial Real Estate Inspector
- Property Management Company
- Real Estate Appraiser
- Real Estate Consultant
Written by the company
Charlecote Estates Ltd is a family-run firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS), with extensive experience in both the residential and commercial property sectors. We provide advice and guidance to homeowners and commercial clients across Hampshire, Dorset, Wiltshire, Sussex, Surrey, Berkshire, and Central and Greater London. Established in 2010, Charlecote Estates Ltd forms part of the Charlecote group of companies, bringing with it over 40 years of industry experience. We are a dynamic firm, proud to offer an efficient, director-level service tailored to meet our clients' specific needs. Additionally, we serve on a major panel for several mainstream lenders and banks, providing valuation surveys and reports, giving us expert knowledge of the local property markets in the regions we operate.
Contact info
32B Staple Gardens, Charlecote Mews, SO23 8SR, Winchester , United Kingdom
- 01962 398 676
- surveys@charlecote.co.uk
- charlecote.co.uk
4.9
Excellent
197 reviews
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RICS Survey
With current Covid19 obstacles in place Charlecote Estates were very considerate and professional whilst undertaking house survey. Communication throughout process of booking survey, undertaking and reporting survey were exceptional. Would not hesitate to contact for future work.
May 26, 2020
Unprompted review
Very thorough service at a reasonable…
Very thorough service at a reasonable price - highly recommend
February 25, 2020
Unprompted review
Quick and efficient
Quick and efficient. Excellent price and thorough report
February 24, 2020
Unprompted review
A very personal service
A very personal service .James acted fully on my requests and gave feedback from survey by phone straight after inspection with report following the same day. Thoroughly
recommend his professionalism and efficient service
February 18, 2020
Unprompted review
Fast and excellent survey but wanted more money.
Fast and excellent survey. Telephoned on the day and emailed same evening.
Wanted £100 more for valuation and £30 admin fee (despite own company) as I wanted valuation after survey sent. Even mentioned on phone that he would have charged more if he had known the issues found. For this reason have not gone back for survey on second house purchase.
February 7, 2020
Unprompted review
Reply from Charlecote Estates
Hi, many thanks for your review and whilst I do appreciate your positive comments on the quality of our survey, it is important to present all of the facts correctly.
Prior to you instructing us I advised you in detail of the importance of having a valuation with the survey as this places a capital value on the property taking account of the defects that were identified within the report. We provided you with a quotation for this additional service of £100 inc VAT prior to the survey and despite our advice and guidance you chose not to proceed with the valuation, which was your prerogative. During the course of the survey we did identify a number of problems and you requested that a valuation was subsequently provided, to which we advised that as this was now post survey and instruction we would have to charge an admin fee of £30 inc VAT. This is because all of the original letters and invoice have to be reissued to show the survey and valuation product, doubling up on work already undertaken, further more the instruction and report format has to be adjusted on the systems we use. All of this takes some considerable time and as a result costs are incurred and we don't feel that it is unreasonable to charge for this.
In respect of our comments to you post survey, we advised that when we provided the quote for the survey based on our inspection of the particulars, the property appeared to be in a good state of repair and we quoted a fee that we felt would cover a property of this nature. Once on site it was evident that there were a number of issues and as a result the survey took considerably more time that we had originally allowed for and I commented to you in jest that had this been more apparent prior to the survey we would have charged a higher fee. I under no circumstances suggested that any additional fees would be charged.
In respect of the valuation fee, this was provided prior to the survey and therefor the time it took do the survey had no bearing on this fee, we were also completely transparent in respect of the admin fees.
I am sorry that you chose not you use our company for your subsequent survey and I do hope that the above has provided some additional context to our position and reasoning behind the necessary admin fees.
Very good and clear housebuyer report
Very good and clear housebuyer report. Surveyor kept in touch really well and conducted the survey promptly. Slight delay in receiving report but otherwise excellent service.
January 13, 2020
Unprompted review
We were very happy with James and the…
We were very happy with James and the thorough survey report we received. James rang us after the survey and went through all the main concerns. We would definitely use him again.
December 5, 2019
Unprompted review
Brilliant work
Brilliant work. Very efficient and detailed report. Easy to work with.
December 3, 2019
Unprompted review
Excellent service and detailed report.
November 18, 2019
Unprompted review
Efficient
Efficient. Professional. Just the right level of detail. Thanks
November 10, 2019
Unprompted review
Happy to recommend.
We were recommended to Charlecote Estates and found their service to be excellent in every way. In view of our experience we have NO hesitation in recommending them to others.
October 31, 2019
Unprompted review
James was a delight
James was a delight - easy to engage with, quick to respond and very open throughout the process. The pictures and guidance in the report was very informative allowing the vendors and ourselves to understand any issues without any misinterpretation as to the nature of any issues. The verbal feedback prior to the report issue was also invaluable as it allowed to have some truly independent thoughts added to the discussion which in turn allowed us to make informed decisions. In short - he is most highly recommended.
September 30, 2019
Unprompted review
super quick and painless
me and my partner are in the process of buying a house. After reading the reviews we decided to go with Charlecote Estates, and i can not say that we were disappointed. They were very responsive to our queries and offered us a sample of thier work to look through before we decided to go with them. They kept us informed of what was happening. Nothing was too much trouble. Very quick and professional service.
September 19, 2019
Unprompted review
RICS valuation and report
We were happy with the outcome of the information we received and would recommend Charlecote Estates for their efficiency and excellence.
September 3, 2019
Unprompted review
The survey missed significant damp…
The survey missed significant damp damage in one of the bedrooms.
August 23, 2019
Unprompted review
Excellent service
This building survey was only my third and first with Charlecote Estates. In comparison James provided an excellent service! I especially appreciated receiving a phone call once the survey had been conducted to go over critical points of the survey. The electronic copy followed shortly afterwards and in a first for me it included colour photos!
Would certainly recommend and use again.
July 21, 2019
Unprompted review
Willing to discuss on telephone
Willing to discuss on telephone, helped answer own queries, comprehensive report
June 1, 2019
Unprompted review
Would Recommend
Recommended to us by a conveyancing solicitor who had used this company. Very quick service. We were kept fully up-to-date throughout. Wet comprehensive report & lots of information to consider provided before instructing the surveyor. No complaints. Would highly recommend.
May 31, 2019
Unprompted review
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