James was extremely thorough. His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case. He was friendly and profession... See more
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James is an expert on his area. He explained the survey result to us verbally and also prepared a detailed, easy to understand report. He also answered our phone calls to ask his advice about some iss... See more
I’d definitely recommend Charlecote to anyone looking for a surveyor. Their survey and, easy to understand talk through, helped my sister and I out immensely, fully opening our eyes to what we were ge... See more
James's level of detail in his surveys is outstanding, detailing all defects including photos. James is also very quick to have the survey back to you, in my case it was the same day. James also follo... See more
Company details
- Real Estate Surveyor
- Commercial Real Estate Agency
- Commercial Real Estate Inspector
- Property Management Company
- Real Estate Appraiser
- Real Estate Consultant
Written by the company
Charlecote Estates Ltd is a family-run firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS), with extensive experience in both the residential and commercial property sectors. We provide advice and guidance to homeowners and commercial clients across Hampshire, Dorset, Wiltshire, Sussex, Surrey, Berkshire, and Central and Greater London. Established in 2010, Charlecote Estates Ltd forms part of the Charlecote group of companies, bringing with it over 40 years of industry experience. We are a dynamic firm, proud to offer an efficient, director-level service tailored to meet our clients' specific needs. Additionally, we serve on a major panel for several mainstream lenders and banks, providing valuation surveys and reports, giving us expert knowledge of the local property markets in the regions we operate.
Contact info
32B Staple Gardens, Charlecote Mews, SO23 8SR, Winchester , United Kingdom
- 01962 398 676
- surveys@charlecote.co.uk
- charlecote.co.uk
4.9
Excellent
197 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very thorough detailed report promptly…
Very thorough detailed report promptly delivered.
June 28, 2018
Unprompted review
Extremely helpful and efficient service
Extremely helpful, efficient and quick service from James Cleaver at Charlecote Estates. He called us immediately after finishing the home buyer survey and talked us through the key findings. His comprehensive written report, including photographs, was in our inbox well within 24 hours of him completing the survey. The report contains an excellent level of detail and he has offered a follow up call to explain any matters further if required.
June 6, 2018
Unprompted review
Great service provided
Great service provided. Charlcote was responsive, quick to act and provided clear detailed information. I was given a verbal report via a phone call straight after the survey followed up that evening with a detailed report e-mailed to me. Great service.
June 4, 2018
Unprompted review
Good service.
May 29, 2018
Unprompted review
Great communication and fast service.
May 11, 2018
Unprompted review
Great service and thorough report
The survey was scheduled at short notice and the surveyor produced a very detailed report the same day.
We were impressed by the thorough nature of the report, which was written in plain English so we found it easy to understand.
May 9, 2018
Unprompted review
Great company to work with
Great company to work with, James got back to our enquiry very swiftly and booked the survey for ten days later. The survey was extremely detailed and even our builder has marvelled at the level of detail. Really impressed with the service provided and we would use them again, we’ve already recommended them to two of our friends!
May 8, 2018
Unprompted review
Excellent surveyor
Excellent surveyors and company, very thorough in our new house, thank you
May 5, 2018
Unprompted review
Excellent service, would use again
James always responded to our emails and messages and was quick in doing so. We opted for a homebuyers report which was booked in and sent to us swiftly. He also called us on the day of the visit to run through any issues before emailing it to us the next day. There was a discrepancy on one part of the report, through no fault of the surveyor, which James amended and sent us the new report with no problems. Very reasonable price, very happy with the report. I would definitely recommend and would use again in the future.
May 2, 2018
Unprompted review
The survey was completed very quickly…
The survey was completed very quickly after instruction and was detailed. I received a call form the surveyor on the day of the survey telling me I could call him if I read the survey and had any additional questions. Great service.
May 1, 2018
Unprompted review
Excellent service
Prompt, professional and personable-what more do you need!
April 23, 2018
Unprompted review
Provided good report
Provided good report - property reasonably modern so wasn't expected to be difficult - but nevertheless he pointed out some minor issues we should be aware of. I'm a retired conveyancing solicitor so have seen many of these reports so I don't give accolades easily.
April 14, 2018
Unprompted review
After doing a bit of research online…
After doing a bit of research online and reading so many reviews, I’ve decided to choose Charlecote Estates for my Home Buyer’s Report. And I’m glad I did.
James is very professional and organised the inspection within 2 days. The report was thorough and detailed and included photos as well, which most of the surveyors don’t add in the HB report.
James also identified some important risks and advised me to address those before the exchange of contracts.
Overall, very happy with the service and would highly recommend!
April 7, 2018
Unprompted review
Good value package
Good value package. Comprehensive written report coupled with a very helpful onsite meeting.
April 3, 2018
Unprompted review
Everything was smooth and professional…
Everything was smooth and professional from start to finish. Very reassuring, very efficient and a good price too!
March 31, 2018
Unprompted review
survey
James came to see me at the time we arranged and was extremely thorough in explaining to me the process of the survey.On completing the survey he rang me to explain the results then e- mailed me a copy.He explained any query I had very clearly & patiently.I would certainly recommend the firm .
March 25, 2018
Unprompted review
They did not get into contact before…
They did not get into contact before surveying the property to enquire if there were any issues of concern. It was only when they sent the terms and conditions to sign that I found out they had undertaken it already.
March 23, 2018
Unprompted review
Reply from Charlecote Estates
Thank you for your feedback, please do accept my apologies for this and I am sorry that you were not happy with the service that we provided. I can assure you that this is not our normal practice as is clear from the other reviews from our many satisfied customers.
We were appointed by your chosen lender to provide the Homebuyer Survey and Mortgage Valuation and we are reliant upon the contact information provided to us by them, as we do not deal with you in the first instance. On this occasion we had not been provided with any contact information for you and had been chasing for this prior to the date of the survey from your lender, unfortunately this still had not been provided to us on the survey date and rather than cancel the surveys which could have resulted in delaying the purchase of the property, we felt that it would be beneficial for us to proceed and deal with the paperwork retrospectively. I can appreciate that you may have wished to highlight concerns or discuss the survey prior and this would have been our normal approach. With this in mind we would be more than happy to have this discussion now and if you feel that the survey report provided did not cover any of these points adequately we could provide an amended report or return to the property to look at these issues specifically.
Please do get in touch should you wish to discuss these options. info@charlecote.co.uk 0345 235 0006
Extremely professional and prompt…
Extremely professional and prompt service. Took time to find out our needs and recommended the survey best suited. Report came back quickly and was very detailed and easy to understand. I would recommend this company to anyone.
March 19, 2018
Unprompted review
Very happy service
Kept me well informed, quick and efficient, very happy with service received, would happily recommend.
March 15, 2018
Unprompted review
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