The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more
Company replied
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Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more
Company replied
Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.
I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.
Company replied
Company details
About Charles Bentley
Written by the company
Welcome to Charles Bentley
We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home.
VISIT OUR WEBSITE
CONTACT US DIRECTLY HERE Contact info
United Kingdom
- charlesbentley.com
4.1
Great
11K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item arrived badly damaged
Item arrived badly damaged. The only plus was that it was collected promptly.
January 21, 2025
Reply from Charles Bentley
Sorry to hear that your item has been damaged. I can see that it was collected and refunded. We have passed this over to the relevant team to review our packaging. Apologies for the inconvenience and disappointment.
Good advise Good Service Good Product
January 21, 2025
Reply from Charles Bentley
Thanks for 5 stars. Great to hear
Reply from Charles Bentley
Thank you for your 5 star review.
Reply from Charles Bentley
Thank you so much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for leaving us a 5* review! We're wishing for some sunshine for you to enjoy your BBQ!
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for leaving us a 5* review!
Kind regards,
Thomas
Brilliant
Love all Charles Bentley things always good service and very quick delivery.
January 17, 2025
Reply from Charles Bentley
Thank you very much for leaving us a 5* review and for your repeat custom.
Kind regards,
Thomas
Delivered within the time given,good…
Delivered within the time given,good strong snow shovel wont be caught out next time it snows
January 14, 2025
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Easy to order
Easy to order. Really efficient service. Bin is designed and finished well. It looks great too! Thank you. 😍😍😍
January 6, 2025
Unprompted review
Reply from Charles Bentley
Thank you so much for taking the time to leave us this excellent 5* review!
Kind regards,
Thomas
Quality broom supplied at a good price…
Quality broom supplied at a good price and delivered promptly.
Broom is as described and should give good service. Metal plate for scraping is a useful addition and gives a solid feel to the broom.
January 6, 2025
Reply from Charles Bentley
Thank you so much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Two companion sets neither great
Ordered two companion sets. Both the bottoms were caved in so while they look good online the reality of the product isn’t that good quality. Just goes to show the website looks posh but the products aren’t. On a positive note the company did get in touch and we reached an amicable settlement so all good
January 6, 2025
Reply from Charles Bentley
Thank you for taking the time to leave us a review. I can see that the Customer Service team have emailed you regarding this but they are yet to receive a response.
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Beautiful dainty garden seat
Garden seat delivered on time. Easy assembly instructions. Very pleased.
January 9, 2025
Reply from Charles Bentley
Thank you very much for leaving us a 5* review!
Kind regards,
Thomas
excellent service fast prompt delivery…
excellent service fast prompt delivery highly recommended
December 19, 2024
Reply from Charles Bentley
Thank you so much for leaving us a 5* review!
Kind regards,
Thomas
Decent product for pric & arrived…
Decent product for pric & arrived pretty quickly considering straight after new year.
January 6, 2025
Reply from Charles Bentley
Thank you very much for taking the time to leave this excellent 5* review!
Kind regards,
Thomas
Delivered on time and in good condition
December 16, 2024
Reply from Charles Bentley
Thank you so much for leaving us a 5* review!
Kind regards,
Thomas
Excellent service
Excellent service. Quick delivery of product, which arrived well packaged and as described.
January 3, 2025
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
Happy Customer
Ordered a brass coal bucket and paid for express delivery. Delivered in black so completely wrong, however replacement sent out straight away.
January 3, 2025
Reply from Charles Bentley
Thank you very much for leaving us a 5* review! We are sorry for the dispatch error and glad to see that this was quickly rectified with a replacement.
Kind regards,
Thomas
Reply from Charles Bentley
Thank you very much for taking the time to leave us a lovely review!
Kind regards,
Thomas
great item and received on time
item received on time thank you but it was a present for my son but it's great
December 10, 2024
Reply from Charles Bentley
Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas
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