Charles Bentley Reviews 11,037

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the prompt and efficient delivery service, noting that items often arrive on time and well-packaged. People frequently praise the quality of various products, finding them sturdy, well-made, and exactly as described. The customer service is also highlighted as excellent, with many consumers appreciating the quick and helpful responses to issues, even leading to positive resolution for faulty items. However, some people were dissatisfied with the product quality, citing issues like items arriving with marks, cracks, or parts that quickly deteriorated. A few customers also experienced difficulties with assembly due to misaligned holes or missing parts. The minority of people were not happy with customer service in some instances, mentioning slow responses, conflicting information, or a refusal to help with damaged items.

What people talk about most

Product

People report ambiguous experiences with product quality. Many consumers praise the good quality, sturdy... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the good quality of items... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery, with some items... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, praising... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be a great value,... See more

Based on these reviews

Rated 4 out of 5 stars

The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more

Company replied

Rated 4 out of 5 stars

Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.

Rated 4 out of 5 stars

I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.

Company replied


Company details

  1. Furniture Store
  2. Outdoor Furniture Store

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
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Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had a problem with the tree and…

I had a problem with the tree and Charles Bentley dealt with the problem very well and this was appreciated

December 10, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Arrived before expected

Arrived before expected. Tree easy to assemble and looked amazing. Had so many comments asking if it was real. Would definitely recommend.

December 11, 2024
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Reply from Charles Bentley

Thank you very much for leaving us this lovely 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Beautiful Pre lit Christmas Tree

Beautiful Christmas Tree, pre lit easy to assemble. Looked like a real tree so pleased would definitely recommend.

December 9, 2024
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review!
Kind regards,
Thomas

Rated 1 out of 5 stars

Did not receive my item

Did not receive my item

December 10, 2024
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Reply from Charles Bentley

Thank you for taking the time to leave us a review. We are sorry that your item was lost in transit. I am pleased to see that the Customer Service team quickly rectified this issue for you with a full refund.
Kind regards,
Thomas

Rated 5 out of 5 stars

Good customer service

Unfortunately the product arrived with defects, but the returns service was perfect.

December 9, 2024
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review. We are sorry about the defects and we are glad that you were happy with the return service.
Kind regards,
Thomas

Rated 4 out of 5 stars

Great for storing our garden chairs

Not the sturdiest of storage boxes but suitable for what we wanted. Great for storing our folding garden chairs and other bits and pieces. Fairly easy to assemble, we only went wrong once!

December 23, 2024
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Reply from Charles Bentley

Thanks for taking the time to review and pleased you managed to build the boxes

Rated 1 out of 5 stars

The chiminea arrived without a lid

The chiminea arrived without a lid

December 3, 2024
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Reply from Charles Bentley

I am very sorry to hear this, I will arrange for a replacement lid to be sent out to you as soon as possible, apologies for any disappointment or inconvenience that this may have caused you.

Rated 5 out of 5 stars

Good Service

Ordering was easy and delivery was prompt. I can’t review the actual
product (football goal) as it was a Christmas present for my granddaughter and they haven’t put it up yet.

December 17, 2024
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Reply from Charles Bentley

Thank you for your 5* review, I hope your granddaughter enjoys it!

Rated 5 out of 5 stars

I had originally gone to another…

I had originally gone to another company but let me down big time.went to Charles Bentley and had it delivered in record time. A very large package as well. Highly recommend.

December 20, 2024
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Reply from Charles Bentley

Thank you very much for leaving us this fantastic 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Promt delivery

November 27, 2024
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery and great product.

December 17, 2024
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Great Christmas present

Great product and arrived in good time for Christmas. Highly recommend

December 19, 2024
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Chimenea

Great product, very happy with it. Some issues with delivery but that was down to Yodel and Charles Bentley sorted it out

November 29, 2024
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 2 out of 5 stars

BULLDOZER 12 Ton Hydraulic Log Splitter

BULLDOZER 12 Ton Hydraulic Log Splitter
Do not be seduced by the apparently large force of 12 tons - this splitter is able to split small logs only if they are completely straight-grained without knots or side branches. Any other type of wood will withstand the splitting force with ease. Logs which submit to several blows of an axe are entirely untouched by the machine.

With logs of about 9" length it is necessary to pack out the space between the log and the ram.

I estimate that for a fit man it is about 5 to 10 times quicker to use a good splitting axe than this machine. If one had a damaged back or shoulder then it would be useful. It is gentler on the body than swinging an axe.

The instructions are severely lacking: They do not tell one
- That the two handles operate differently (Right fast forward, left high force).
- What the full stroke of the ram is, so when it stops you don't know whether it has run out of oil, or is at the end of the stroke.
- Where to add oil
- What sort of oil to add

December 20, 2024
Unprompted review
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Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the Customer Service team have reached out to you with some advice regarding this.
Kind regards,
Thomas

Rated 5 out of 5 stars

Good service

Log splitter delivered on time.

It splits logs effectively, even ones with knots.

December 13, 2024
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas

Rated 5 out of 5 stars

pretty christmas tree

Christmas tree is very pretty, if you want to buy it, don't hesitate. I was also very well served by the customer service.Anna

December 5, 2024
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick and efficient. Excellent products (kettle and toaster) thank you!

December 12, 2024
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered on time.

December 12, 2024
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas

Rated 4 out of 5 stars

DIY OK but

Assembly was relatively easy with good instructions. Quality of pre made panels supplied could have been better with some pieces having become unstapled and required fixing. 3mm screws for hinges and bolts were too small, for a few pence more 4/4.5mm screws would have been much better.

December 14, 2024
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a review. Should you need any assistance please contact us at customerservices@charlesbentley.com where one of the team will be happy to help.
Kind regards,
Thomas

Rated 5 out of 5 stars

Lovely looking tree

Lovely looking tree. The pre-lit led lights are just the right amount and spread.

December 11, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for leaving us a 5* review! Merry Christmas!
Kind regards,
Thomas

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