The grounds of our property had got out of hand, trees overgrown and not trimmed back. Since Paul has taken over this area we are really starting to see improvements which in longer term will make the... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our development has been with Charles White for nearly 30 years. We have all had different issues with the building over the years but Sarah Wilson has been incredible; always available, offering solu... See more
Company replied
This is our complex first year with Charles White. They have been professional throughout. Our complex is looking so much better now that they are managing the complex. Our complex is inspected every... See more
Company replied
We felt listened to, any issues are dealt with efficiently and never too much trouble. Our views are valued and acted upon. Relaxed atmosphere and friendly happy manner. They work very hard behind the... See more
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Company details
Written by the company
Charles White aims to put people at the heart of property management. From simply cutting your grass to full management of your property you’ll find that our approach is characterised by expertise, personal service and a commitment to customer care. Our Vision is simply: “To make a difference in the lives of our clients, team members and communities and to inspire others to do the same”.
Contact info
14 New Mart Road, EH14, Edinburgh, United Kingdom
- 0131 447 8191
- Robyn.Rae@charleswhite.co.uk
- charleswhite.co.uk
4.3
Excellent
440 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We’ve been using Charles White…
We’ve been using Charles White Management to manage our property for several years now, and they have been exceptional. Have been in touch with Peter
McGarvey over various issues faced and were addressed effectively when brought to his notice. He is a great asset to us, being available and proposing feasible solutions for better managing the property.
April 12, 2026
Unprompted review
Reply from Charles White Limited
Dear Sugesh,
Thank you for your kind review, we are delighted that Peter has been able to address your issues so efficiently and we really appreciate your positive feedback
The Charles White Team
Reply from Charles White Limited
Hi there,
We’re sorry to hear that you feel you had a poor experience. We take all feedback seriously, but unfortunately we haven’t been able to identify you as one of our clients. We’d really appreciate the opportunity to understand what went wrong and put things right.
If you could contact us directly at info@charleswhite.co.uk, we’d be happy to look into this in detail. Customer care is extremely important to us, and we’d value the chance to resolve any concerns.
Kindest regards,
The Charles White Team
Great Experience
I have had Robyn Rae as my Property Manager since 2022, and she has been nothing but consistent, with quick and efficient responses, and very personable to deal with. Anyone is lucky to have her and her team handle your home, all concerns are dealt with in a reliable and professional manner.
March 26, 2026
Unprompted review
Reply from Charles White Limited
Hi Elly,
Thank you for sharing such a wonderful review. We’re delighted to hear that your experience with Robyn has been consistently positive since 2022. Delivering reliable property management and exceptional customer service is at the heart of what we do, and it’s fantastic to know this has been reflected in your journey with us.
We truly appreciate your trust in our team and are pleased to know your concerns have been handled professionally and efficiently. It’s our pleasure to continue supporting you and ensuring your development is managed with the highest level of care.
Thank you again for your kind feedback!
Kindest regards,
The Charles White Team
Paul Sanders always responds very…
Paul Sanders always responds very quickly, is helpful and polite.
March 25, 2026
Unprompted review
Reply from Charles White Limited
Good Afternoon,
Thank you so much for your kind review! We’re delighted to hear that Paul has been quick to respond and consistently helpful and polite. We’ll be sure to pass your feedback on to him — it will mean a lot.
Kindest regards,
The Charles White Team
Amy Sutton client relationship manager
Amy Sutton, the client relationship manager, has been highly efficient and supportive in her role as client relationship manager. Most notably she helped us identify a flat owner whose boiler exhaust was leaking causing damage to our flat, and has been consistently focused on seeing this to a conclusion.
March 19, 2026
Unprompted review
Reply from Charles White Limited
Dear Eric,
Thank you for taking the time to share your feedback. We’re delighted to hear that Amy has been able to support you so effectively. Identifying the source of an issue like a leaking boiler exhaust can be challenging, and we’re pleased that her diligence and proactive approach helped move things toward a resolution.
Providing attentive property management and maintaining strong client relationships are central to what we do, and it’s great to know Amy’s efforts have reflected this. We’ll be sure to pass along your kind words to her and the wider team.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We’re always here to help.
Kindest regards,
The Charles White Team
Excellent service
Excellent service from start to finish. The team are always prompt in replying, extremely helpful, and consistently go above and beyond to resolve any issues quickly. Communication is clear, professional, and reliable.
March 16, 2026
Unprompted review
Reply from Charles White Limited
Hi Kayleigh,
Thank you so much for your fantastic review! We’re delighted to hear that you’ve had an excellent experience from start to finish. Our property management team works hard to provide prompt, professional, and reliable communication, so it’s wonderful to know this has made a positive difference for you.
We truly appreciate your kind words about our responsiveness and our commitment to going above and beyond to resolve any issues quickly. Feedback like yours motivates us to keep delivering the highest standard of service.
Kindest regards,
The Charles White Team
Robyn has been very helpful with my…
Robyn has been very helpful with my enquiry, quick response and clear communication.
Delighted with the service given
March 12, 2026
Unprompted review
Reply from Charles White Limited
Hi Zoe,
Thank you so much for taking the time to leave this lovely review. We’re delighted to hear that you found our communication clear and that your enquiry was handled quickly and effectively.
Providing excellent Property Management support is at the heart of what we do, and it’s great to know that your experience with our Edinburgh office reflected this.
Kindest regards,
The Charles White Team
I am a co-owner of a freehold in Derry…
I am a co-owner of a freehold in Derry NI. I asked that Peter at Charles White arrange some extra landscaping works on the estate, and no sooner asked than done. Very efficient and the plants look amazing. Thanks Peter & Charles White. 5 stars.
March 12, 2026
Unprompted review
Reply from Charles White Limited
Hi Conor,
Thank you for your kind review. We’re delighted to hear that you were pleased with the landscaping works and that Peter was able to arrange everything quickly and efficiently.
At Charles White, we aim to provide a responsive and reliable residential property management and factoring service, ensuring that developments are well maintained and that requests from co-owners are handled promptly. It’s great to know the new planting has made such a positive difference to the estate.
We really appreciate your feedback and your 5-star rating – it means a lot to our property management team.
Kindest regards,
The Charles White Team
This is our complex first year with…
This is our complex first year with Charles White. They have been professional throughout. Our complex is looking so much better now that they are managing the complex. Our complex is inspected every couple of months and any repairs are acted on very promptly using first class tradesman, which takes away the worry and stress from the owners. If there are any queries, they are dealt with very quickly. Charles White get 5* from me.
March 10, 2026
Unprompted review
Reply from Charles White Limited
Hi Sheila,
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that your first year with Charles White has been a positive one.
Our goal is to provide a professional and proactive residential property management and factoring service, so it’s great to know that the regular inspections, prompt repairs, and support from our property management team have helped improve the complex and give owners greater peace of mind.
We’re especially pleased that the quick response to queries and the work of our trusted contractors has made a difference. Thank you again for the 5-star rating — it’s very much appreciated by the whole property management team at Charles White.
Kindest regards,
The Charles White Team
Well done team
My experience with CWL is very positive, Ryan, Stephen & Sylvia are quick to response to my queries and all work hard to find solutions for any issues raised
March 12, 2026
Unprompted review
Reply from Charles White Limited
Hi Catherine,
Thank you for your positive feedback. We’re delighted to hear that your experience with Charles White has been a good one.
Ryan, Steven, and Sylvia work hard to provide a responsive and supportive residential property management and factoring service, so it’s great to know their efforts in responding quickly to queries and finding solutions have been helpful.
At Charles White, our property management team is committed to delivering a reliable and proactive service for owners and residents, and your feedback is very much appreciated. Thank you again for taking the time to share your experience.
Kindest regards,
The Charles White Team
Great Service
We felt listened to, any issues are dealt with efficiently and never too much trouble. Our views are valued and acted upon. Relaxed atmosphere and friendly happy manner. They work very hard behind the scenes trying to make sure everything is in order and we are happy with any developments or changes. Great people.
February 4, 2026
Unprompted review
Reply from Charles White Limited
Hi Laura,
Thank you for your kind words and for sharing your experience. We’re really pleased to hear that you feel listened to and that any issues raised have been dealt with efficiently.
At Charles White, we aim to provide a friendly, approachable, and professional residential property management and factoring service where owners feel their views are valued and considered. Our property management team works hard behind the scenes to ensure developments are well maintained and that any changes or improvements are communicated clearly.
It’s great to know that our efforts have helped create a positive and relaxed atmosphere for owners and residents. Your feedback is very much appreciated by everyone in our property management team.
Kindest regards,
The Charles White Team
Avoid this company at all costs
Avoid this company at all costs, the mistakes made were unbelievable. Tried to charge for RACC investigation only to find out after my property was built after this was banned. Charged £198 to replace blown bulbs. Couldn’t overturn a late payment fee that was incorrectly issued. Chased up 2 years after date of moving with another invoice saying they haven’t charged me for everything the first time stating incorrect dates.
March 5, 2026
Unprompted review
Reply from Charles White Limited
Good Morning,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we appreciate the opportunity to clarify a few points.
Regarding the RACC investigation, we did initially raise this based on the information we had at the time. However, after further review, we identified that your development was not at risk due to its age, and we corrected this within the month. No charge was applied once this was confirmed.
On the late payment fee, whilst this charge was applied inline with our written statement of services, we did issue a full credit as soon as a gesture of goodwill.
In relation to the light repair, this was billed in line with the contractor’s invoice for the work completed - these prices are not something set by CWL. The work was also for to replace a full fitting, which will carry higher costs than just a bulb itself.
Finally, the additional invoice raised at the two‑year mark was the result of an internal review where we found discrepancies in dates used during the original handover. We appreciate that this caused frustration and would be glad to walk through the details to provide full clarity.
We value your feedback and are committed to improving our service. If you’d be open to it, we’d welcome the chance to speak directly and resolve any remaining concerns. Please feel free to contact us at info@charleswhite.co.uk.
Kindest regards,
The Charles White Team
Issue resolved very promptly
March 2, 2026
Unprompted review
Reply from Charles White Limited
Hi Andrew
Thank you very much for taking the time to leave this 5 star review!
Kindest regards,
The Charles White Team
Would highly recommend
Would highly recommend. Both David and Paul who run my building are extremely helpful
February 25, 2026
Unprompted review
Reply from Charles White Limited
Hi Dara,
Thank you so much for your kind review! We’re delighted to hear that CWL have been so helpful in managing your building. Our team works hard to deliver reliable residential property management and block management services, so it’s great to know their support is making a positive difference
Kindest regards,
The Charles White Team
Only had a quick question
Only had a quick question - but Maria answered the phone straight away and sent me what I needed directly after the call.
February 17, 2026
Unprompted review
Reply from Charles White Limited
Hi Veronica
Thank you very much for this lovely review! We pride ourselves on our communication with clients - we are always available to help and we are delighted to hear that Maria has demonstrated this
Kindest regards,
The Charles White Team
Avoid this management company at all…
Avoid this management company at all costs. They are an absolute joke, save your fees for a company that actually takes action, listens and communicates. Absolutely brutal.
February 16, 2026
Unprompted review
Reply from Charles White Limited
Dear Gerard,
unfortunately, we have been unable to locate you as a client of CWL, and you have declined to provide further information via our Trustpilot request. Therefore, we are unable to confirm if this review is genuine.
Please feel free to contact us with further detail and we would be happy to look into this for you. You can contact us at info@charleswhite.co.uk
Kindest regards,
The Charles White Team
Had reported to Peter regarding a lot…
Had reported to Peter regarding a lot of stuff from an apartment in their open garage. I thought it may gather rats.
The next day it was all removed. Very quick and professional service
February 9, 2026
Unprompted review
Reply from Charles White Limited
Hi Tricia
Thank you so much for your lovely review! We are very pleased to hear that Peter has provided you with this 5 star service that we are so very proud of!
Kindest regards,
The Charles White Team
Prompt communication
Paul has been liaising with me regarding our property and has been timely and helpful.
February 10, 2026
Unprompted review
Reply from Charles White Limited
Hi Roisin
Thank you for this great 5 star review! We are super pleased to hear that Paul has been of great assistance to you
Kindest regards
The Charles White Team
We have recently moved Factors from RMG…
We have recently moved Factors from RMG to Charles White. The transition was seamless and we now have a much more professional service.
February 9, 2026
Unprompted review
Reply from Charles White Limited
Good Afternoon, Chris
Thank you very much for taking the time to leave this great feedback! We are so pleased to have you on board and look forward to continuing to building a strong, professional with yourself & the development.
Kindest regards,
The Charles White Team
Robyn has been extremely helpful and…
Robyn has been extremely helpful and keeping me informed during my insurance claim.
February 4, 2026
Unprompted review
Reply from Charles White Limited
Good Afternoon, Lewis
Thank you so much for this great 5 star review! We are delighted to hear that Robyn has kept you informed throughout what can be a stressful situation!
Kindest regards,
The Charles White Team
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