I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cuff buttons and I even got 10% off for my first order!! Next day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk
Building One, Textile House, Cline Road, N11 2LX, London, United Kingdom
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered on time . Lovely top . Beautiful fabric . Very happy

Reply from Charli
Beautiful quality and super fast delivery
Thank you

Reply from Charli
I bought a super cute very expensive blouse.
Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad got first response, had to answer very many questions while I had told all that in my first mail! Then I asked for response 3 times kreer but no reply.
Finally, after my last mail, I get a reply with the response that there is no way I complied with the washing regulations. So the bottom line is that I am lying!!! They are offering me 15% discount on my next purchase. So this is going nowhere!!!

Reply from Charli
I order a dress for $300 & never got it. Sent an email to the company & never got a respond. Will take legal help to sort this problem. Is the website fake?

Reply from Charli
I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cuff buttons and I even got 10% off for my first order!! Next day delivery fee was quite steep but absolutely worth it with the discount :)

Reply from Charli
Love the outfit, it goes perfectly with my summer wardrobe. I have a few charli pieces and I’m always impressed with value, given they’re good quality too.

Reply from Charli
I recently discovered Charli and I’m genuinely impressed. I picked up a few of their shirts and absolutely love the fit and quality. I rarely leave reviews, but felt I had to this time. It’s refreshing to buy from an independent brand instead of ending up with the same high street pieces everyone else has.
I don’t have much time to shop, but Charli makes it effortless. Great experience overall!

Reply from Charli
I love Charli and have been a customer for years. The fabrics are always great, wash really well and the clothes are effortlessly gorgeous. I’ve just received my order for my upcoming holidays and my summer wardrobe feels complete!

Reply from Charli
Great independent business with strong ethics who produce high quality merchandise.
Having ordered from them on multiple occasions for my partner I can say that the process was seamless.
I did note some negative reviews on here and I would question the validity of them based on my experience with the Company.

Reply from Charli
Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the whole online shopping experience was smooth and personal. You can really tell there’s care behind both the product and the brand. Highly recommend!

Reply from Charli
I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I can pretty much wear them anywhere, be it out with friends or to the office - there's nothing to fault really. Got asked several times where I got the shirt from already.

Reply from Charli
I recommend this brand and have had a great shopping experience. Got the Lyla crochet set. Well packed and the next day delivery worked out so very happy to have it for my summer holiday!

Reply from Charli
Amazing brand and really great quality! I shop from them a lot and always great quick delivery and customer service. Products are exactly as described on website!

Reply from Charli
I recently bought 2 summer dresses (Gigi in black and juno in red) from Charli London. Absolutely love love love… everything arrived on time and the quality is great. Would recommend

Reply from Charli
Love every item I own from Charli. Literally my fave go to label for pieces that nod to trends but that also have a timeless quality. (Hence so many of their pieces in my wardrobe 🤣)

Reply from Charli
Really happy with my Charli jumpsuit which arrived today and in lovely packaging. Perfect holiday outfit. Highly recommend.

Reply from Charli
I made a few purchases from Charli with no issues at all, I've been using the clothes all the time as they have good quality and are very comfortable. Prompt responses from the customer service when needed and quick delivery.

Reply from Charli
I bought the billie tee and loved it so much I just got the second colour! Its the perfect material for spring/summer. Shipping is quick too :)

Reply from Charli
I bought the Marlowe shirt in a M/L after seeing it on socials, and I must say, the fit and quality are perfect! It's a great shirt which can be dressed up or down depending on the occasion. Would definitely recommend purchasing from Charli and can't wait to buy more!

Reply from Charli
I recently bought the Solange dress and it was just beautiful. Amazing quality & super speedy delivery. Can't wait to buy more from Charl!

Reply from Charli
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.