From dealing with Charlton and Jenrick For the original quote until today their Professional attitude.ha been very impressive A big thanks to Kendal there Technician who phoned to confirm arr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
10 October 2025 Our gas fire was outside the warranty period and a small area of paint had come off the canopy. I contacted C & J to get advice on how to touch the small area up, the response from Ni... See more
Company replied
Its the after sales experience that makes this company such a fabulous business. Clever, polite, helpful, professional customer leaning people, who remind you of what Companies used to be like. Their... See more
Company replied
After discovering my electric fireplace had stopped working, I contacted C&J customer services. From the first call I had with Nathan, right through to the day my fire was fixed by Andy, my experien... See more
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Company details
Written by the company
Established in 1986, We have grown to offer a number of industry leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Infinity, Panache, Katell, Fireline, Purevision, Go Eco, iRange, Opulus, and Luminosa. Nothing is as welcoming as a “living flame”, whether you want a multi-fuel, wood-burning, gas, or electric stove or fire, we will have a fire type and design that is ideal for you, to take pride of place in your home. Our gas fires are hand made in our factory in Telford, Shropshire and both our gas and electric fires, plus our wood burning stoves are sold through a dedicated network of over 400 showrooms around the UK.
Contact info
Unit D, Stafford Park 2, TF3 3AR, Telford, United Kingdom
- 01952 200444
- sales@charltonandjenrick.co.uk
- charltonandjenrick.co.uk
4.4
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Unbelievable quality stove
Quality product, I have yet to light the stove, a few months to go before I get to.
August 2, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Stu,
Thank you for taking the time to leave a review.
We are pleased you are happy with your new stove, and we hope you continue to enjoy it over the winter months 🔥
Great product
Great product, excellent customer service from the w'ton,fire&stoves with paul
July 31, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Pirthi,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers.
Fittters were very helpful and tidy
July 22, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Harry,
Thank you for taking the time to leave a review.
We are very happy you have had a good experience with one of our authorised dealers.
Quick and efficient response
July 9, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi John,
Thank you for taking the time to leave a review.
We are pleased you have had a positive experience with our customer service team.
paragon edge stove fitted…
Just had the paragon edge stove fitted absolutely beautiful looks just like a log burner but with added class and no messy cleaning up to do as its gas it's a bit too warm (june) to use it but tested it and looks stunning when on as well as off.
June 20, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Jinty,
Thank you for taking the time to leave a review.
That's great news! We are pleased you are enjoying your new gas stove 🔥
Great Engineer Service from from Charlton and Jenrick
Paragon LPG Core fire recently installed by a separate and independent local company. Fire appeared noisy when on.
Charlton & Jenrick contacted and immediately arranged for an engineer to visit to undertake checks.
Thanks to the engineer for resolving several issues arising from the initial installation.
He was most helpful, courteous and tidy and helped get matters sorted. He was very pleasant, knowledgeable and professional. He explained everything and matters have been rectified.
A first class service and highly recommended.
Great customer service throughout, and thanks again.
June 12, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Richard,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team and service engineer!
I will pass these comments on for you.
Great after sales service
Great service from this company. Ordered a Paragon Low Lintel fire recently and had a problem lighting it. Reported on the Friday and had a call back on the Monday to arrange for the engineer to call. Engineer (Andy) diagnosed the fault almost immediately and had it fixed, was also extremely patient with my questions. Brilliant service and would highly recommend.
June 10, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Wendy,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team and service engineer.
We will pass your feedback on!
Very pleased with the stove
Very pleased with the stove, its functions, and all round looks. Registering the warranty seemed particularly awkward - if it had been as straight forward as expected, you would have got a five!
June 7, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Christopher,
Thank you for taking the time to leave a review.
We are pleased you are happy with your stove, and we will take your comments on the warranty form on board and have a look at what we can do to improve.
A great team effort
Excellent help from Warm Interiors sales team. Very professional & clean installation by JWR Plumbing & Heating. Would recommend them to anyone.
May 29, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Pamela,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a good experience with one of our authorised dealers.
Amazing job.
Amazing Job. The fireplace we purchased looks amazing and was installed by highly competent individuals. They carried out the job in less than a day and we could not recommend them highly enough!
May 21, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi James,
Thank you for taking the time to leave a review.
We are pleased to hear you like your new fireplace, and are happy with the service you recieved from one of our authorised dealers.
Great product with a 12 year warranty
Great product with a 12 year warranty
May 17, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Kevin,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your product.
My new Paragon fire.
My new Paragon fire replaced a twenty year old Paragon model. The new fire feels more solidly built, has a premium look and was fitted within a couple
of hours. Whilst not wishing for colder weather I am looking forward to using my new fire.
May 15, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi William,
Thank you for taking the time to leave a review.
That's great to hear that you are enjoying your new Paragon fire and are pleased with the upgrade and the new features.
At last a competent engineer
Bought a C&J gas fire some years ago and was well pleased until last Autumn when fire would not stay on for more than 30 secs. Could not get anyone local, including firm that installed it, to look at it so contacted C&J. They pointed out that as they're Midlands based and I'm in mid Cornwall it might be some time before they got an engineer to us. Fully understood. This week engineer arrived and was pleasant, thorough, knowledgeable and professional. Identified fault caused by previous servicing (British Gas) and quickly rectified. Almost worth the current cold snap to be able to bask in cosy room again.
April 29, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Tom,
Thank you for taking the time to leave a review.
We are please to hear you have had a positive experience with our customer service team and one of our service engineers.
I will pass this feedback onto them 😀
Central Stoves Nuneaton 4142 very…
Central Stoves Nuneaton 4142 very knowledgeable and went the extra mile (including putting a first coat of white paint in the recess for us). We love our logburner
April 8, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Colin,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with one of our authorised retailers.
Fire is amazing and with an easy to use remote
Fire is amazing, with an easy to use remote
April 22, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Sue,
Thank you for taking the time to leave a review.
We are pleased with your new fire, and are finding the remote easy to use.
Thermocouple
I did have an issue with the thermocouple on my fire and C&J have very kindly agreed to replace it free of charge, which I really appreciate.
April 11, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Peter,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team.
We will pass this feedback onto them!
Warranty Service at its best
Warranty Service at its best
We have nothing but praise for Charlton & Jenrick’s Customer Service Team.
Minor issue with our flame effect electric fire. Supplying company contacted C&J.
C&J’s Customer Service Team contacted us immediately to arrange an Engineer to attend. Engineer attended same day. Andy their Engineer a true gent and a pleasure to engage with. Repair carried out within 30 mins. First class service and highly recommended. No drama’s no fuss, all sorted.
Wish all companies could offer the same level of customer service as Charlton & Jenrick.
March 14, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Mr Beaumont,
Thank you for taking the time to leave a review.
I will let our customer service team know!
Quick response to the warranty
Quick response to the warranty, form was easy to complete
March 12, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Paul,
Thank you for taking the time to leave a review.
We are pleased you chose one of our products, and found the registration of your warranty quick and easy.
A very prompt and professional response
A very prompt and professional response
March 8, 2024
Unprompted review
Reply from Charlton and Jenrick
Hi Mr Henshall,
Thank you for taking the time to leave a review.
I will let our customer service team know!
Very poor service from them
Very poor service from them, had to buy the new fire walls for my log burner after 1.5 years and had fully serviced. My emails get ignored from them, I have paid full price including delivery for the side liner fire walls and sent out the wrong ones, still no reply via email. Shocking customer service and very upset with the amount I paid for my stove youd expect good service.
Order ref SQ021711
March 1, 2024
Unprompted review
Reply from Charlton and Jenrick
Dear Adam,
Thank you for taking the time to write a review.
Please be assured we are not purposely ignoring your emails, we are responding to them as quickly as possible.
We apologise for the error in sending you the wrong liners for your stove, this was a warehouse error and we have ordered you some new liners free of charge. These should arrive tomorrow.
Kind Regards
Trustpilot Team
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