Charmette Reviews 712

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product and its quality, frequently describing the charms as cute and the bracelets as resilient and comfortable. Many people appreciate the wide selection of charms and the ease of customizing their bracelets, often finding the ordering process straightforward and enjoyable. However, some customers also noted issues with their orders, such as receiving incorrect or missing items, or charms that did not match the advertised quality or design. A few other people also felt that assembling the bracelets without a special tool was difficult, and some mentioned that delivery times were longer than expected.

What people talk about most

Product

Clients share positive opinions on the product, particularly appreciating the large assortment of beautiful... See more

Quality

People report positive experiences with quality, praising the exceptional quality of the charms and the... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, noting timely... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All my charms arrived with my order. It took a bit longer then expected due to it come from out of the country.pitting them together was fun and I end up with two bracelets because I ordered so many c... See more

Rated 4 out of 5 stars

I love the bracelet and the charms but I’d say that the charms are very hard to connect and I didn’t know I needed a tool so it took so long to put together but it’s really cute!

Rated 4 out of 5 stars

I ordered 17 gold charms and a rose gold bracelet which was free with 10 charms. The charms were also half off so lovely deal. I had received an incorrect charm and emailed about it. I was reached bac... See more

Rated 5 out of 5 stars

As described. Shipped in decent timing. No complaints. Happy with my purchase it was a great experience. I ordered two times so far. The product itself is great too. No issues with this company.


Company details

  1. Jewelry Store

Written by the company

Charmette specializes in high-quality Italian charm bracelets and custom Italian charms designed for everyday wear. Explore our full collection of Italian charm jewelry, including gold and silver Italian charm bracelets, personalized Italian charms, and accessories to build your own custom Italian charm bracelet.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

I love my bracelets

I do love my bracelets and they customer service is beautiful they respond within a day and apologize for the inconvenience and took great care of me now the reason I gave 4 stars is because it is advertised non tarnished but some of my charms has tarnished and so that’s why I gave 4 stars and again customer service handled my complaint with gratitude at the end of the day I love my bracelets !!💗💗💗

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I love Charmette

I love Charmette. There are so many beautiful charms to choose from and create your own story. Plus the quality and price is awesome.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

First of all I love the charms and the…

First of all I love the charms and the bracelet. The only thing I don’t like is I can’t figure out how to put the charms on the bracelet. I looked at YouTube video but still could not figure it out. I hope and pray that I figure it out. Would hate to not be able to wear my bracelet.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

love it!

omg i love love love my charms!! charmette has sooooo many to choose from & then you get a free bracelet when you purchase a certain amount of charms & it came fairly quick. i wear my bracelets every single day & i have gotten so many compliments! will definitely be coming back to buy more! <3

February 1, 2026
Unprompted review
Rated 4 out of 5 stars

The bracelets are cute and all but the…

The bracelets are cute and all but the AD says no pinching which isn’t true at all, when you put it on it pinches. I only had my bracelets for a few days now and the dangling charms came off. I would say it’s easy to put back on but you gotta close it back tight because it will come off again.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

recieved the wrong charm twice

i bought 10 charms and recieved double of 2 and didn't receive one. contacted support they said they'd send a replacement. the replacement gets here and it's a different charm that i also already have. i sent pictures and everything they new which charm i was missing, i understand people make mistakes but.. never recieved it. other then that the quality is good.

April 6, 2026
Unprompted review
Charmette logo

Reply from Charmette

Hello, this is the owner of Charmette.

We’ve requested a bit more information here as well, as we have multiple customers under the name “Alexis” and want to make sure we’re reviewing the correct order.

Once we receive those details, we’ll look into this immediately and make sure you’re fully taken care of. We appreciate you pointing this out and we’ll get it resolved properly.

Rated 3 out of 5 stars

return policy sucks

April 5, 2026
Unprompted review
Charmette logo

Reply from Charmette

Hello, this is the owner of Charmette.

We’ve reached out requesting a bit more information regarding your review. Once we receive those details, we’ll take a closer look into your situation and make sure you’re fully taken care of.

We’re here to help.

Rated 5 out of 5 stars

The charms are SO FREAKING CUTE

The charms are SO FREAKING CUTE! Easy to clip together and they don’t pull my hair which is amazing. There’s so many choiches so i feel like everyone can find their perfect bracelet, this is now my favourite and most precious piece of jewelry <3

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

lovely!

arrived pretty fast! individually wrapped charms that are beautiful, shiny, and the perfect size. you do need about 17-20 charms to finish a complete bracelet, but sooo worth it! i love it!!

April 5, 2026
Unprompted review
Rated 4 out of 5 stars

Fun bracelet

Fun bracelet, I enjoy the charms. A little disappointed that it didn’t come with a tool to help add and remove links. I had had to purchase one separately on Amazon

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

PROBLEM SOLVED

I addressed a problem that I wasn’t aware of because this was my very first time purchasing this bracelet.. I was very excited for my package to arrive but to my surprise, I had to try and put the pieces together without the tool that I thought came with the bracelet… But I just wanted to reach out to Charmette to thank them for fixing the issue and I will be making more purchases in the near future…Thank You

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

I’m so in love with my first order🥰

I’m so in love with my first order🥰. It took me a minute to get used to putting and taking the charms off with the tool but so worth it. My first bracelet I made into a mother’s bracelet for myself. Will forever buy more!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

90s baby in love!

Having been a young girl who grew up in the 90’s, these are so much fun to put together and wear! I get tons of compliments from others who miss those times. I love sharing the experience with my pre-teen now and helping her build her own charm bracelet. Charmette has a great selection of charms plus great deals! Fast and convenient.

April 5, 2026
Unprompted review

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