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Review summary

Created with AI, based on recent reviews

Considering 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, high quality, and unique craftsmanship, often describing them as wearable art and treasured pieces. The ordering process is frequently highlighted as easy and smooth, with many appreciating the consistent communication and the ability to approve or request changes to their personalized designs. Reviewers also commend the staff for their helpfulness and responsiveness, ensuring a positive overall experience. However, some customers experienced issues with communication, noting slow replies and conflicting information, while others were dissatisfied with the quality of certain items, describing them as small, thin, or low quality. A few also reported significant delays in receiving their orders, with some not arriving even months after purchase.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the unique and beautifully... See more

Quality

Users describe positive interactions with quality, frequently praising the expert craftsmanship and beautiful... See more

Order

Reviewers highlight positive aspects of order, with many customers praising the smooth and easy ordering... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of the... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and talent in handling orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful experience with Charmly. The necklace and keychain I ordered were expertly crafted. I was even able to make changes to the necklace chain length after I ordered, which was extremely... See more

Rated 5 out of 5 stars

What an experience! I placed an order for 3 necklaces with 3 gift boxes. After hitting submit - I realized I had submitted for 300 gift boxes and 2 necklaces needed to be in a different metal! I quick... See more

Rated 5 out of 5 stars

The design and approval process was well communicated and appreciated had the ability to provide comments or requests prior to them creating the piece. I only wish in the bracket I could have seen ho... See more

Rated 5 out of 5 stars

I wanted a piece of jewellery that reflected my family, after submitting my choices I was kept up to date with each stage. When the necklace and bracelet arrived I was extremely pleased with the resu... See more


Company details

  1. Jewelry Store

Written by the company

The Uniquely Yours Monogram Jewelry


Contact info

4.8

Excellent

TrustScore 5 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautifully designed

I have bought both a necklace for my son and a bracelet for my husband. Both were gorgeous and each one was unique and beautifully crafted.
Customer service is excellent and I couldn’t be happier with the product. Thank you to Elise and everyone at Charmlry, you are doing a wonderful job of making people unique and beautifully crafted gifts which are personal to each client.
I highly recommend this company!
Lyn

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

This site is very user friendly

This site is very user friendly. I was sent update emails all along the way while my design was in progress. The design itself was beautiful. It was such a unique piece to give as a gift. My daughter loved it. I highly recommend this company

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing gift and perfect timing…

I had seen these charms last year but missed the order window to get it to my wife for mother's day. This year, I didn't want to miss it and got our order submitted in time. Our design has our 4 children's first initial woven into it and it turned out great! The timing was perfect on the charm and necklace.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great pieces, great value, very responsive

The process was simple, the design was made quickly, but clearly a lot of thought went into it. The entire process was smooth and I was updated the whole way. The outcome was amazing, my son loved our Initial necklaces so much. Would definitely use this again, and highly recommend. (Also it was a great value for such amazing pieces!)

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful craftsmanship

The experience of having Charmlry design and create a unique gift was excellent. They sent regular updates about the process. Quick shipping as well. It arrived just in time for Mother’s Day.

My wife loves the necklace. The three letter design is very pretty and the birthstone charms made it more special.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, with options to redesign if needed. Personal and unique, a very much a treasured piece of jewellery with meaning.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Perfection

The entire process was seamless. I ordered 2 necklaces and both exceeded my expectations. I would definitely order again in the future.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Meaningful gift!

A friend of mine was wearing a very unique necklace and once she told me the meaning behind it, I knew I wanted one too! I love my necklace and wear it all the time! The process is easy and you decide the final design. It comes beautifully packaged and the scratch card helps your loved one find their initials. I have since ordered 3 more for friends and family! I would definitely recommend this company to anyone needing a meaningful gift!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great customized gift

I am very pleased with the final design. The initial design was just ok but when I asked for revisions to make it better for my wife, they nailed it and delivered in a timely manner. Totally worth it.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered this as a special Mothers Day…

I ordered this as a special Mothers Day gift and the process was so smooth. Knowing the piece was custom, the figured it would take a while to design and produce. It was around 3 weeks from order to delivery. My wife loves the charm and wears it almost exclusively. Thank you for creating a memorable gift that we will cherish for a long time.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I wanted a piece of jewellery that reflected my family, after submitting my choices I was kept up to date with each stage. When the necklace and bracelet arrived I was extremely pleased with the result. I would recommend this company without hesitation.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Elissa designed 2 necklaces for me

elissa designed 2 necklaces for me . I likes the one as soon as she designed it. i didn’t really like the design of the other one . I asked her if she could send me an alternative design. She did very quickly and I loved it! They will not finalize any designs without your approval! My mother in law cried when I gave hers for Mother’s Day.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Mother’s Day gift

Got a necklace as a Mother’s Day gift. The process of submitting the letters, getting a design for review, then it being made, and finally shipped, obviously took a couple of days but I was very impressed with how fast it all moved. When my wife opened up this Mother’s Day gift she was very impressed and it was incorporated into her outfit the next day. 👍👍

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, keep you informed throughout the process and delivery was quicker than the initial estimates given.

April 27, 2026
Unprompted review

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