I bought an expensive reef aquarium which was damaged before delivery. Gabby promised me they would replace it as soon as possible but could be a fair wait. Today after 4 weeks a replacement arrived.... See more
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Genuinely disappointed that they insist on a faulty product be returned first before a replacement could be sent despite sending pictures clearly showing the problem. In my case its a led light unit... See more
I have bought many things from this Aquatic business, they always do the very best to deliver quickly with whatever I have requested. On one occasion they had something out of stock and replaced it w... See more
Such a great service. Bought a fish tank Ciano emotions 150 Pro and it's arrived very well packed just 2 days after purchase. After 2 weeks i had an issue with light power supply which has been replac... See more
Company details
Information provided by various external sources
Voted the UK's #1 Online Retailer for 2016 & 2015 by the readers of Practical Fish Keeping Magazine. We specialise in coldwater, tropical and marine aquariums. As the leading supplier in the UK we have a huge range of products in stock from all the leading manufacturers. With online stock availability, next day delivery and free postage on orders over £50, you won't find a faster or more reliable service anywhere.
Contact info
14 Merchant Drive, SG13 7AY, London
- 0203 697 3750
- info@charterhouse-aquatics.com
- charterhouse-aquatics.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Delivered on time
August 28, 2023
Reliable supplier for all my needs
September 3, 2023
It’s generally a go to for aquarium…
It’s generally a go to for aquarium items. I’d be 5 stars and buying more if the delivery was free on anything over at least £15-£20 and above.
August 27, 2023
Fantastic delivery was great
September 3, 2023
Great Company
Great choice of products and reasonably priced. Kept informed of delivery and items arrived well packed.
September 3, 2023
My lights came with a break part on the…
My lights came with a break part on the under part of the plastic light it does not affect the working confition but stetically does. Good does the job fidspointing came with a crack.
September 1, 2023
My fish food was delivered quickly and…
My fish food was delivered quickly and for a good price. I will definitely buy from these guys again
August 26, 2023
Easy to order quick delivery!
August 26, 2023
Ordering easy and delivered on time…
Ordering easy and delivered on time with No problems.
September 2, 2023
New RO unit problem
After purchasing a new RO unit and persevering for two days to get 0 TDS but not managing to get below 2, in desperation I rang Charterhouse Aquatics for advice. I was advised to add a de-Ionisation pod to give the water that final polish. Worked like a dream.
Excellent advice and very grateful.
Top team.
August 25, 2023
First rate service and delivery.
August 24, 2023
Nice plant
Ordered a plant, don't know why but expected a skinny cutting , but got a really nice small plant well packed so it couldn't move. Delighted.
August 30, 2023
All straightforward
August 30, 2023
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