Chase Reviews 

Great app in terms of access and use. Good interest rates.

I joined Chase when their interest rates were competitive and you even earned interest on the current account. In addition the cashback was on all spending. Since then interest rates have stagnated at a measly 2.25%, there is no interest on the current account and you have to jump through hoops to get cashback on spending. On the plus side the app is great as is the customer service which means you can chat in line with actual humans!

2 November 2026 - Today, Chase bank requested I complete a customer questionnaire and invited me to leave my review on Trustpilot by means of a link. Here is the review shared with Chase bank: - "Your banking model is immoral and discriminatory - you do not treat all customers the same. You only offer competitive interest rates to "new" customers. You put no value on customer loyalty. You appear to be applying a business model, which does not appear to be appropriate or tailored to customers in the UK. Compared to other UK banks you are no better than 7th-rate. Unless you change your appalling behaviour and offer the same benefits and competitive interest rates to all customers - you will deserve to fail spectacularly."

The 2% cashback timing couldn’t have been more perfect in the times we live in. I know it’s only a maximum of £20 - but for money you would’ve spent on your daily shopping anyway… not bad at all! Also very happy with their savings accounts rates, ESPECIALLY that the flexible saver calculates interest daily, payout once a month, and even the regular saver allows withdrawals which is much better than 90% of banks out there. Overall very happy. Let’s see if Chase can keep that up past the 1 year mark!

Better than other banks.Excellent service.Customer service good.Keep me updated.

Their app doesn't work and they refuse to help outside of the app

Great bank, easy to use, very flexible, highly recommend.

Overall, happy with the Current account, but it would have been helpful if Chase could offer an overdraft facility, ease the Credit card process, and make the JP investment account easier to understand and apply;

Very easy to set up my accounts.
Easy to pay money in and take it out.
Very easy and instant to move money from one account to another. The extra interest was also a great surprise.
Would definitely recommend this bank.

Very happy with the Chase account I opened. Easy to open and go through all the necessary checks. It offers competitive rates and enables me to use the debit card abroad without conversion fees. I opened primarily for a super competitive saver rate, but would also consider using the debit account more as they are now offering 2% cashback. Again, very competitive. All in all, very happy with my use of Chase Bank.

Been with Chase for over 4 years and very happy with them

It a bonus that they allow you to set up VDDs and SOs on a savings a/c rather than insisting they be set up on a current a/c as it means I can earning some interest in between paying my regular bills.

Two small grumbles:

- no means to pay in cash
- don’t understand why purchases from the World’s biggest supermarket - Amazon - doesn’t qualify for their cashback scheme. It’s a bit of a rip off given other supermarkets like Tesco, Ocado, M&S are covered! What’s that about?

One HUGE grumble

Their customer service is outsourced and there is a clear disconnect because of cultural differences. Consequently, I’ve found it to be generally quite poor despite how responsive the service is. Over several hundred pounds paid out to me as a consequence over 4 years! Very handy! 👏🏽👏🏻👏🏾👏🏼

Only gave them one star as I can’t go lower. Cannot even get a customer name right, despite making the same complaint seven times and Chase promising to not make the same mistake again. Asked for a manager two hours and for two hours a member of staff deceived me into believing they were a manager and then after two hours admitted they had lied and that I would have to go to the back of the queue and wait two hours for a manger. Why didn’t they do what I asked in the first place and I would have spoken to a manager by now? This is a great way to treat disabled customers isn’t it Ed from the Complaints Team!

Chase Banking, no pictures on the app, so if like me you are tired of the images other people decide you must see chose chase. Also the app is good, I've found no bugs or faults and they offer lots of services but don't stuff it down your throat like British banks do.

Great banking experience - have been with Chase for over 5 years.

I like having a Chase account but not all features are seamless. It is annoying how often you have to enter your pin number on transactions on a
Contactless payments. As an OAP it is frustrating remembering this particular pin number along with others you already have to remember...
Overall the accounts available are good & cashback is decent enough but the criteria now has made it harder to achieve the way to get this perk!
I will continue this as my main banking account but also feel it necessary to have another bank account to suit my overall spending habits....

worst bank ever. this is the list as a current(but closing the account soon) customer.
-they say they give casback=no truth, they forget to mention you need to be very wealthy and keep big amounts of savings in your account and high income coming in. So if your salary is low , on benefits and can't save, forget aboit cashback.
-the Do not have customer service avaliable instantly. if any problem requires immediate help, you wont have it. so lets hope you dont find yourself without access to your account in the middle of nowhere and trying to access your money.
-to have thus account, you nedd to have a high street bank as they do not allow you to pay cash into your account and you need to use a high street bank with physical banks or maybe have monzo who as a good bank , allows to pay money in shops thru paypoint.
-they keep the money longer for profit than other banks= with the many banks i had over the years, BACS payments due on Saturday , were always paid on Saturday and even with some banks Friday, and even other banks, payments due on Monday are avaliable on Friday, but for Chase Banks, is ok to make customers, who might really need their money, to keep the payments on Saturday and no released them until monday(a way of making profit in interest with out money)

so , pointless bank, they want be as good as Monzo or Barclays but is a bank for the rich kids who dont need access to their money and dont have to worry

update: "A" negative experience?? No, daily negative experience and chatbots repeating the script like parrots

Chase is a great bank. I use it to save for holidays, Christmas and birthdays and also earn interest on my money. It's so easy to transfer money between accounts and also to send money to people.

Very good bank. Good savings rate. Good app and easy to link with my other bank. Like the monthly interest option.
Not sure I'll continue to use if the savings rate is not good after my current one matures.
So far so good though.