Chase EvansReviews 

Ella Scholefield from Chase Evans has done a great job, she is truly reliable and effective.

Kin-Long LEE is helpful to answer my queries regarding the current tenancy details. He gave me clear advice about the rental renewal arrangement and the upcoming changes of - From 01/05/2026, the Renters Right Bill comes into effect.

Camille, my dedicated Renewals handler, managed my renewal process quickly and efficiently and was very responsive to my questions. Thank you, Camille.

Kin is very responsible and responds to us very promptly every time. He listens to your feedback and explain things in details. He follows up cases thoroughly and with integrity.

good explanation and get the deal done

Their staffs like Gladys and Nelly are so professional, they always provide me a great service and make a good deal for my property.

Chase Evans & The Sphere Building, Hallsville Road | THE WORST LETTING AGENCY I HAVE EVER DEALT WITH
Do not be fooled by the charm and attentiveness Chase Evans show you before you sign on the dotted line. The moment you hand over your money and move in, you become completely invisible to them. The service if you can even call it that evaporates overnight.
The "24/7 Help Portal" Is a Joke
Chase Evans advertise a round-the-clock helpdesk portal as though it's a premium feature. In reality, it is nothing more than a ticket-closing machine operated by a property manager who seemingly has one job: dismiss your issue and wait for you to go away. Every ticket I raised was closed without resolution, forcing me to reopen it again and again in a frustrating, demoralising loop. They also had the audacity to send emails attempting to charge us for services that are entirely their legal and contractual responsibility to cover. Absolutely shameless.

A Shower Left Broken for Seven Months -We reported a shower fault and waited. And waited. And waited. Seven months passed with no meaningful action from Chase Evans. The only reason it was eventually fixed was because we bypassed the agency entirely, escalated directly to the landlord, and contacted her ourselves. That is not how a professional letting agency should operate. If tenants are having to go around you to get basic maintenance done, you have failed completely.
Mould, Broken Insulation & Serious Health Consequences - Throughout winter, we lived with mould caused by broken insulation in the flat a structural issue that Chase Evans simply refused to address properly. The mould became so severe that I developed health problems and had to visit my GP. Their response - Send someone to paint over the mould - no investigation whatsoever to fix it- Paint over it. A cosmetic cover-up that did nothing to address the underlying damp or protect our health. The guy who came to paint over it said this is useless and he’d have to come back in 4 weeks to do this again!

Forced to Pay Rent Despite Uninhabitable Conditions - Even after raising serious health concerns we are being asked to pay full notice periods rent as they are unable to find a replacement tenant even after 7 viewings. Let that sink in. A tenant is being made ill by conditions in the flat, wants to leave, and the agency's and landlords response is to make them keep paying because it's inconvenient for them to find someone new. This is not just poor service it raises genuine questions about their legal and ethical obligations as a managing agent.

Other Tenants Left with Soaked Carpets for Two Days - Our experience is not isolated. Other residents in The Sphere Building suffered a water leak that left their entire carpet soaked. Chase Evans' response? Effectively nothing for two full days. Two days of a flooded flat, ruined belongings, and complete disregard from the agency responsible for managing the property. Until multiple complaints were raised and an emergency engineer had to be sent.

AVOID THE SPHERE BUILDING, HALLSVILLE ROAD - MANAGED BY CHASE EVANS
If you are considering renting through Chase Evans, particularly any flat in The Sphere Building on Hallsville Road, please read this and take it seriously. They will be warm, responsive, and helpful right up until you move in. After that, you are on your own. Maintenance gets ignored for months. Health hazards get painted over. Complaints get dismissed. And when things become genuinely unliveable, they will still come after your money.
This agency does not meet the basic standards expected of a professional property manager. There are plenty of letting agents in London choose literally any other one.
Chase Evans -1 star, and that's only because zero is not an option.

We had a fantastic experience working with Ginny Pattni during the purchase of our home. From start to finish, Ginny made what can often be a stressful process feel smooth, organised and completely manageable.

She was consistently professional, responsive and incredibly helpful at every stage. Communication was excellent — she kept us updated, answered questions promptly and always took the time to explain things clearly. It was obvious that she genuinely cared about ensuring everything progressed efficiently and that we felt supported throughout.

Property transactions can easily become complicated, but Ginny handled everything with calm professionalism and attention to detail, which made a huge difference to our experience - we exchenged and completed before Christmas.

We’re very grateful for her guidance and would absolutely recommend Ginny Pattni at Chase Evans to anyone buying a property.

Thank you again for helping make the purchase of our home such a smooth and positive experience. We will happily invite Ginny to view the property again once it's been completely renovated!

Great response from Gladys Kiala. Appreciate the follow up and advice and strongly recommend Gladys and the team for any potential clients. Keep up uhe good work!

Gladys Kiala , responsive !!!

Gladys was very helpful and professional throughout my tenancy renewal process. She communicated clearly, responded quickly to my questions, and made the whole process smooth and straightforward. I really appreciate her support and efficiency. Thank you, Gladys!

Gladys was awesome! Really appreciate her work

Gladys Kiala is a very experienced negotiator. She responds fast and handles our property renewal matters promptly.

Had a great experience with Dainik as my dedicated Renewals Handler. He was professional, responsive, and made the entire renewal process smooth and stress-free. Communication was clear and timely, and he handled everything efficiently.

Well-experienced with the renewal process of tenecy agreement with Amruta Satia agent

We have been renting through Chase and Evans for multiple years now and every contracting process and additional requests for things around the apartment has been handled quickly and professionally. Good quality service!

Prompt reply, excellent services.

I followed the agency’s guidance throughout the tenancy and even used their recommended professional cleaning company at the end of the tenancy specifically to avoid disputes or delays.

Despite this, my deposit has still not been settled more than a month after checkout. There has been no proactive communication, and I have had to repeatedly chase for updates. Each time, the process appears to move in circles with no clear timeline provided.

It is to be noted that i rated them 5 star during my rental period whereas now it is completely unacceptable service.

For something as straightforward as a deposit return, I expected a far more efficient and transparent process. Unfortunately, that has not been my experience.

Outstanding service as always, these guys are always on the ball and do a fantastic job. Big thanks to Gladys Kiala who handled my last renewal & was superb.

Mint has been really helpful in dealing with matters of the flat and answering my questions promptly.