Kayak was for many years -- until this month -- my go to travel search engine. But no more...never again. Just experienced the worst travel booking experience ever, in 50 years of domestic/... See more
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Enzo made the experience great. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Don't forget, there is a tip option while checking out, these fine... See more
Company replied
I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She wa... See more
Company replied
I don't normally write reviews. I got into Chatdeal through a search on Kayak. I got the best possible agent to help me out. Her/His name was Diamond. The person was patient, persistent, empathetic, a... See more
Company replied
Company details
Written by the company
Best flights for your dream destination. Book easily, Fly anywhere!
Contact info
980 6th Ave, 10018, New York, United States
- +1 (888) 839-0189
- investigation@chatdeal.com
- chatdeal.com
3.6
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chatdeal
Dear Abrito,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Edgar .
Faithfully Yours,
Chatdeal Team
Responsive, persistence, helpful
Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. They all did the best they could to get me the best offer. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Thanks guys! Be back again next time for sure.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Indriana,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representatives. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
Chatdeal Team
Checking in on my status
I was concerned about a request I put in as I did not get any updates in 40 hours. However Anotonio was able to look into the information for me and quell my concerns and let me know where the request was and with whom. I am confident I will get the information I need, and the chat support helped me find the information
October 19, 2022
Unprompted review
Reply from Chatdeal
Dear Joseph,
Thank you for your amazing feedback.
Our agent Antonio, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team.
Adam made my day!
Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Yeah, I got what I wanted, thank you Adam.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Albert,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Adam.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Arangrant Team
I contacted Amber via chat to request a…refund
I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. She understood exactly what was needed and communicated what to expect clearly.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Valued Customer,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Amber.
Faithfully Yours,
Chatdeal Team
Ambrose was of great help with my…
Ambrose was of great help with my requests regarding a flight booking. Thank you.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Antonella,
Thank you so much for the five rating review.
Ambrose is very thorough and meticulous. We’re glad you enjoyed his assistance.
We hope to serve you again.
Faithfully Yours,
Chatdeal Team
Bucky was amazing!
Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. He was understanding and very communicative. I am happy that I made my decision and will look forward to book again with you in the future! Much love.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Anthony,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Bucky.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Chatdeal Team
Good customer service with Gia
Gia is very helpful in changing my flight ticket, she did exactly what I asked for. Thanks Gia
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Phung Nguyen,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Gia.
Faithfully Yours,
Chatdeal Team
Helpfull and helped me with my booking…
Helpfull and helped me with my booking issue.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Marina,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
Chatdeal Team
Bucky is doing his best for helping me
Bucky is doing his best for helping me. I have appreciated his patience. Cross my fingers for having the issue solved quickly !
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Aude,
We are very glad to hear that you were happy with our service and representatives. We can assure you that you will not have any concerns during planning the trip with us next time!
We would like to cooperate with you in the future.
Yours Sincerely,
Chatdeal Team
Help with K715DEB refund request
I was assisted by Amber who was very kind and helpful. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. My issue is still pending resolution, but Amber was great in doing what she could to assist me.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Eli Hetrick,
Thank you for your amazing feedback.
Our agent Amber, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
Great service Augustin is very helpful…
Great service Augustin is very helpful for my tickets
More than 5 stars from me
October 17, 2022
Unprompted review
Reply from Chatdeal
Dear Mejreme Beqiri,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Augustin.
Faithfully Yours,
Chatdeal Team
Great support service from Ashely.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Rajmohan Venugopalan,
Thank you for your amazing feedback.
Our agent Ashely, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team.
pointed me in the right direction with…
pointed me in the right direction with my issue
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear William Hemphill,
Thank you for your feedback! We are really happy that you found our website user-friendly and our chat agent team professional and helpful.
Faithfully Yours,
Chatdeal Team
Edgar was very helpful
Edgar was very helpful in adding Known Traveler Numbers to a booking. He was polite and friendly, and we got the issue solved quickly.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Steve,
Thank you so much for the five rating review.
Edgar is very thorough and meticulous. We’re glad you enjoyed his assistance.
We hope to serve you again.
Faithfully Yours,
Chatdeal Team
Emma was very helpful and…
Emma was very helpful and straightforward. Ticket got issued within minutes. Will def use it more often.
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Mohamed Souiai,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Emma.
Faithfully Yours,
ChatDeal Team
again I have found working with…
again I have found working with chatdeal such an ease. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. They are very clear and fast. Love working once again with chatdeal - and Especially Josie!
October 18, 2022
Unprompted review
Reply from Chatdeal
Dear Michelle,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Josie.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Chatdeal Team
Antonio was very helpful and assisted…
Antonio was very helpful and assisted promptly
October 17, 2022
Unprompted review
Reply from Chatdeal
Dear Eugena Benedict,
Thank you for your amazing feedback.
Our agent Antonio, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team.
Brooks was very helpful and explaining…
Brooks was very helpful and explaining the process of picking your seats. She explained to us that we will be waiting for an email for our seat assignment.
October 17, 2022
Unprompted review
Reply from Chatdeal
Dear Jim Nygord,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Brooks.
Faithfully Yours,
Chatdeal Team.
Kind and patiently answered my questions
Kind and patiently answer my questions. He was really helpful and provided a great service
October 17, 2022
Unprompted review
Reply from Chatdeal
Dear Marivel Canova,
Amazing feedback!
Thank you for sharing your experience with our services.
We completely agree with you and do our best to interact with our customers effectively and positively.
Yours Faithfully,
Chatdeal Team.
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