Chatterbox Walls Reviews 

12,470
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 659 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent finish of the products, often noting they exceed expectations and make great gifts. Many found the website easy to use for designing and personalizing items, appreciating features like previews and saving options. The delivery service is frequently highlighted for its speed, efficiency, and careful packaging, with many orders arriving on time or even early. However, some customers also noted issues where the final product did not meet their expectations, such as uneditable gaps, misaligned elements, or changes to submitted designs.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as good... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the high quality... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and efficient... See more

User experience

Customers generally report positive experiences with the user experience, finding the website easy to... See more

Order

Clients share positive opinions on order, highlighting the ease of the online ordering and design process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our 50th Wedding Anniversary last August. Our daughter read out a poem that she made We wanted it printed so that there are good memories of our special day. Having it framed was a brilliant... See more

Rated 5 out of 5 stars

My item was exactly as described and to be honest better than I thought it would be. The frame is solid and looks so good. My experience of ordering and choosing was made easy and the reassurance of... See more

Rated 5 out of 5 stars

Great gift idea. Easy to use website. I had tried a couple of others first but none could fit the size of photo I wanted or gave such flexibility for the wording. I emailed before ordering to ask a s... See more

Rated 5 out of 5 stars

The photo frame was perfect. Was unsure what the actual photo size was going to be of the 5 photos but worked out fine. Just unclear sizing in description. Would've been good if my discount co... See more



Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Interior Designer
  4. Photo Printing Service
  5. Picture Frame Shop
  6. Print Shop

Written by the company

Easy to Create Custom Wall Art Pictures With Fast Free Delivery


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(12,470)

649 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cushion

I ordered an Arsenal cushion for my nephew. Very good quality and great for back support or to squash when the game is nerve wracking. 😉 He was very pleased with it. Might have to get more for other family members

May 6, 2026
Rated 1 out of 5 stars

Their system changed the headings of…

Their system changed the headings of the poem after my submission which was the most meaningful part of the product. The service is awful. They did not help correct the mistake at all. After spending so much money, I had to live with the trash I received. Extremely disappointed. Would never recommend it to anybody.

April 28, 2026
Chatterbox Walls logo

Reply from Chatterbox Walls

Hello Hansa,

Thanks for your order & I am sorry to hear that you are disappointed with our service.

I have investigated this & can see that you have falsely accused our business of changing the text on your order after placing it, sending us a screenshot of an earlier design taken 2 days before you placed your order & crucially differs from the text in the artwork in the order which you placed.

Please note that your comments are libelous & we take false allegations such as this very seriously.

It is important to note that we, nor our system DO NOT make any changes to any order after purchase.

We have produced an order based EXACTLY on your custom specifications.

The product which you received & have sent us photos of EXACTLY matches the artwork which you approved when placing your order, which also EXACTLY matches the contents of you order confirmation email which includes a visual of the artwork image & also details the text input by you for your order, & also your order receipt, which we have resent you in our email communications.

When you placed your order, you confirmed acceptance of our terms and conditions which state ‘I understand that by paying for the item, I have approved the design I have created to proceed to production and it will be produced exactly as previewed. This includes spellings, grammar, layout, colours, sizes, fonts (including distressed fonts), quantities and type of print/canvas/cushion. It is important that (you) the customer checks that the spelling, grammar and word layouts, sizes, quantities and type of print/canvas are correct prior to approval and payment. It is solely the customer’s responsibility to check the design for spelling, grammar sizes, colour option and type of print/canvas/cushion prior to approval of the design created on our website prior to payment.’

In addition, once the order is placed, we encourage our customers to double check & triple check their order for accuracy & there is also a short period after the order is placed, prior to the item being produced, to advise of any mistakes or changes to an order & I can see that you haven’t used this option to communicate any changes to or issues with your order.

Your item was therefore produced exactly as described at all stages of your order process.

If we reproduced the print, it would be identical to the one which you received

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look