Chatters Hair Salon - Kelsey Drive Reviews 794

TrustScore 5 out of 5

4.8

1a Kiwanis Street, A1B 0A2 St. John's, NL, CA


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See what reviewers are saying

Rated 5 out of 5 stars

I’m genuinely heartbroken to hear that this location is closing. The staff here have always gone above and beyond—so warm, talented, and truly attentive to my hair and overall experience. It’s rare... See more

Company replied

Rated 5 out of 5 stars

Amy has the sweetest heart and personality and an asset to Chatters. She provides excellent customer service and is very knowledgeable!! It’s too bad that I will have to visit two locations to get my... See more

Company replied

Rated 5 out of 5 stars

The best and most relaxing blow out/styling appointment I ever had. I was recently given an awful haircut (by another salon) and was so scared my hair was ruined for my mother’s wedding. Olena from th... See more

Company replied

Rated 5 out of 5 stars

The atmosphere is comfortable and professional. I never feel rushed here. My stylist listened and took his time to Understand what I was looking for. And did a great job with colour matching my hair.... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Staff were great.

Staff were great.

May 1, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!

Rated 5 out of 5 stars

Great stylist!!

This was my first time getting my hair cut at Chatters. Service was awesome, from the very friendly greeting to the fabulous cut and style. Olena is amazing! She is so precise with every snip…a pure perfectionist! I look forward to returning for sure.

May 1, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

It's wonderful to hear that you had such a positive first experience at Chatters! We're thrilled that you enjoyed the friendly atmosphere and the exceptional service you received. We're especially happy to hear about your stylist's precision and dedication to delivering a perfect cut and style. We look forward to welcoming you back for your next appointment.

Rated 5 out of 5 stars

Chantal made it great just as she…

Chantal made it great just as she always does.
I had a pedi with coloured nails. How could anyone not be pleased with that?

April 29, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We're so happy to hear you had a wonderful experience! It's always a pleasure to hear how much our customers enjoy their time with us. We appreciate your kind words about Chantal and her exceptional service.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff. No wait time.

April 28, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're thrilled to hear you found our staff friendly and knowledgeable and appreciated the quick service. We strive to provide a positive experience for all our customers.

Rated 5 out of 5 stars

Tracy is the best and the girls on the…

Tracy is the best and the girls on the front desk are very nice.

April 22, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We're so glad to hear you had a positive experience! We appreciate your kind words about Tracy and the team. We strive to provide excellent service and we're happy to hear that you felt well taken care of.

Rated 5 out of 5 stars

Candice always gives the best results

Candice always gives the best results, I am always so happy with my hair!

April 29, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We're thrilled to hear you're consistently happy with your hair! It's wonderful to know you find the stylist's work consistently delivers the best results. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Both my daughters were extremely happy…

Both my daughters were extremely happy with their haircuts and said the stylist was really nice!

April 21, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We're delighted to hear that your daughters enjoyed their haircuts and had a positive experience with their stylist. We strive to provide a welcoming and enjoyable experience for all our clients, and we're thrilled to know we achieved that for your family.

Rated 5 out of 5 stars

Lauren is great!!!

Lauren is great and she does exactly what I want. The staff are friendly and very helpful as well.

April 27, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind review! We're delighted to hear that you had a positive experience with our stylist and that you appreciate the friendly and helpful nature of our staff. We strive to provide a welcoming and professional environment for all our clients, and we appreciate you recognizing our team's dedication to providing excellent service.

Rated 5 out of 5 stars

No waiting

No waiting, hairstylist was very good and hairstylist looks great

April 27, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're delighted to hear you had a positive experience with your hairstylist. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Teens first hair salon appointment

It was my 14 year olds first proper hair salon appointment and Danielle made it great. Asked her opinion every step of the way and put her at ease. The haircut and style was great and well definitely be coming back!

April 26, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We are so happy to hear that your daughter had a positive experience at her first salon appointment. Danielle sounds like a wonderful stylist who made your daughter feel comfortable and confident. We appreciate you choosing our salon and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Emma always does a top notch job!

April 25, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We're so happy to hear you had a fabulous experience. It's wonderful to know that you're consistently pleased with the service you receive.

Rated 5 out of 5 stars

Brow Touch UP

I had a touch up brow appointment with Chantelle. She is very good at her profession. I would definitely recommend her.

April 25, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're thrilled to hear you had a positive experience with . We strive to provide exceptional service and are delighted that you found to be skilled and professional. We appreciate your recommendation and look forward to welcoming you back for your next appointment.

Rated 5 out of 5 stars

Great choice of conversation everyone…

Great choice of conversation everyone waving and remembering me and also great haircut and respect

April 25, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're so happy to hear that you had a positive experience. We strive to create a welcoming and friendly environment for all our customers. We're glad you enjoyed your haircut and felt respected.

Rated 5 out of 5 stars

The exceptional service

The exceptional service. Kayla is very professional and gives good advice.

April 24, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're thrilled to hear you had such a positive experience. We strive to provide excellent service and appreciate your feedback. We're lucky to have such a dedicated team and will be sure to pass along your compliments.

Rated 5 out of 5 stars

Very polite and professional

Very polite and professional

April 23, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words. We appreciate your feedback and are glad you found our service to be polite and professional.

Rated 5 out of 5 stars

The service was great and my…

The service was great and my esthetician Vikktoria was fabulous and friendly.

April 23, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We appreciate your kind words! We're thrilled to hear you had such a positive experience and that you enjoyed your esthetician's service. We strive to provide excellent service and create a welcoming atmosphere for all our clients. Thank you for sharing your feedback.

Rated 4 out of 5 stars

The cut & colour

The cut & colour. The wait was a bit much with an appointment. Extremely busy for a Tuesday night.

April 22, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

We appreciate your feedback and understand your experience. We strive to provide a seamless experience for our customers, and we're sorry to hear that the wait time was longer than expected. We'll take your feedback into consideration as we continue to improve our services.

Rated 5 out of 5 stars

Hair cut

Excellent service and hair cut

April 22, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're so happy to hear you enjoyed your recent service and haircut. It means a lot to us that you had a positive experience.

Rated 5 out of 5 stars

Friendly greeting

Friendly greeting, short wait time. Great selection of products. Reasonable prices

April 22, 2025
Chatters Hair Salon - Kelsey Drive logo

Reply from Chatters Hair Salon - Kelsey Drive

Thank you for your kind words! We're delighted to hear you enjoyed our friendly greeting, short wait time, great selection of products, and reasonable prices. We strive to provide a positive experience for all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your experience.

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