Chatters Hair Salon - Kenaston Reviews 379

TrustScore 4.5 out of 5

4.6

1589 Kenaston Boulevard, #1, R3P 2M4 Winnipeg, MB, CA


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Rated 5 out of 5 stars

For the past 3-4 years I have been fortunate to have Natalia cut, style and colour my hair. Natalia knows her stuff. Very knowledgeable about the various hair products too. I have seen Natalia coach... See more

Company replied

Rated 5 out of 5 stars

Rolled the dice on a walk-in appointment on a Saturday and I think their name was Sherri was available. They listened to what I wanted - a trim on the ends and bangs. Made sure I was happy with the... See more

Company replied

Rated 5 out of 5 stars

Amber did an amazing job with lowlights and highlights for my 16 yo daughter. She is so talented, professional… and fast! I was very impressed with her technique and knowledge of colour. She also styl... See more

Rated 5 out of 5 stars

Its been years since I colored my hair. I was saving it so I could do things differently. With being brunette,I wanted some blue, hairstylist wizard Jan achieved what others couldn't. Everything was e... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 95% of negative reviews

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Rated 5 out of 5 stars

Izzy is a wonderful stylist

The salon got us in at the last minute. Izzy was wonderful. Athena really enjoyed the treatment and loves the style Izzy helped her with

June 14, 2025
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Reply from Chatters Hair Salon - Kenaston

We're happy to hear that we could accommodate you on short notice. We're so glad Athena enjoyed the treatment and new style. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great staff

Our 4 and 6 year old girls loved their new cuts. Your staff were so kind to them. Thanks Izzy and Morgan! Our girls loved their lady bug clips!

June 8, 2025
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Reply from Chatters Hair Salon - Kenaston

Elaine,

We are so happy to hear that your daughters loved their new haircuts! We appreciate you mentioning the kindness of our staff and that the ladybug clips were a hit. Thanks for your feedback!

Rated 5 out of 5 stars

Excellent haircut and styling

Excellent haircut and styling

May 29, 2025
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Reply from Chatters Hair Salon - Kenaston

Suzy Farag,

We're glad you enjoyed your experience with us. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Natalia is friendly and responsive

Natalia is friendly, efficient, and responsive to my comments. I was very pleased with the results.

June 3, 2025
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Reply from Chatters Hair Salon - Kenaston

Charly Pazdor,

We appreciate your kind words! We're delighted you were pleased with the efficient and friendly service, and that you were happy with the results.

Rated 2 out of 5 stars

Not a good experience

Unfortunately the haircut given wasn't what was asked for. The ask was for bangs below the lip. The front pieces were cut at eyelash level and are completely disconnected from the hair. The stylist barely communicated with my teenage daughter.

June 1, 2025
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Reply from Chatters Hair Salon - Kenaston

Laura Rivers,

We appreciate you taking the time to share your experience. We understand the haircut wasn't what your daughter asked for, and communication was lacking. We'll review this with our team.

Rated 5 out of 5 stars

They were very patient with my kid and…

They were very patient with my kid and had done a very great job..

May 31, 2025
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Reply from Chatters Hair Salon - Kenaston

Sheetal Joshi,

We're happy to hear that your child had a positive experience. Thank you for your great feedback; we appreciate it!

Rated 5 out of 5 stars

Ashley is such a great hairstylist

Ashley is such a great hairstylist, easy to talk to and I feel confident and relaxed while she’s working on my hair!!
She’s the BEST!!

May 30, 2025
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Reply from Chatters Hair Salon - Kenaston

Sylvia Janzen,

We're so happy to hear you feel confident and relaxed with your stylist! We appreciate you recognizing our team's dedication to providing excellent service.

Rated 5 out of 5 stars

Sherri has been wonderful

Sherri has been wonderful. I’ll continue to come here for my haircuts.

May 21, 2025
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Reply from Chatters Hair Salon - Kenaston

We're happy to hear that you had a wonderful experience! Thank you for your continued patronage; we appreciate your feedback.

Rated 5 out of 5 stars

French braids

She did a great job!

May 11, 2025
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Reply from Chatters Hair Salon - Kenaston

Peyton Otto,

We're so glad to hear you had a positive experience! We appreciate your kind words and will share your feedback with our team.

Rated 3 out of 5 stars

I showed the barber a picture which had…

I showed the barber a picture which had more layers. But she just cut my hairs in a single length. The haircut she gave me was awesome !!! But it's just not what i wanted exactly.

May 15, 2025
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Reply from Chatters Hair Salon - Kenaston

Tisha Patel,

We appreciate your feedback and understand that the haircut wasn't exactly what you envisioned. We strive to provide our customers with the best possible experience and are always working to improve our services. We're glad you enjoyed the overall experience and hope you'll give us another chance to meet your expectations.

Rated 5 out of 5 stars

I've got a great haircut with Amber

I've got a great haircut with Amber, she is so patient and experienced. I'll recommend her to my friends.

May 13, 2025
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Reply from Chatters Hair Salon - Kenaston

Zahra Dargahi,

Thank you for your kind words! We're thrilled to hear you had a positive experience with our stylist and that you're happy with your haircut. We strive to provide our clients with the best possible service and are delighted that you were pleased with your visit.

Rated 5 out of 5 stars

Amber was very professional.

Amber was very professional and knowledgeable! She listened to what i wanted and adjusted to make me happy.

May 11, 2025
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Reply from Chatters Hair Salon - Kenaston

Sweety,

We're so glad to hear that you had a positive experience with Amber. We strive to provide excellent customer service and appreciate your feedback. We're happy to hear that Amber was able to meet your needs and make you happy.

Rated 1 out of 5 stars

I have always used Chatters for my hair…

I have always used Chatters for my hair but as a customer the way i was treated by the staff at outlet location was unbelievable like at first they were not able to understand what i need second they messed up with the treatment i called to discuss and the person who answered was so rude as if they are doing favour to me i have never seen such a big brand having such a bad customer service and whn i went there second time the staff was talking to me and just walked away saying that i am aggressive and rude i am shattered with such a service i dontbwana name the staffs to make them look bad but 3 people treated me very bad eventually they sent me to a different location on Kennaston to get it fixed and the lady there was very sweet and had a knowledge of whT she was doing i kn

May 1, 2025
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Reply from Chatters Hair Salon - Kenaston

harsheen rehal,

We understand that you had a negative experience at our outlet location. We are truly sorry to hear about the issues you faced with our staff. We value your feedback and take it very seriously. We strive to provide excellent customer service and are disappointed to hear that your experience fell short of your expectations. We will use your feedback to improve our training and ensure that all our customers receive the best possible service.
We appreciate you bringing this to our attention and we hope you will give us another chance to provide you with a better experience.

Rated 1 out of 5 stars

Showed a picture of what I wanted and…

Showed a picture of what I wanted and explained how short I wanted the sides and back to be and it was cut way to short and the back is nothing what I told him I wanted. He did dry cut and left hair all in my face and hem just showed me the mess when he was done. Didnt comb or rewet it to style or even see the results. Not happy and will have to recut it myself

May 5, 2025
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Reply from Chatters Hair Salon - Kenaston

We understand your frustration with your recent haircut experience. It sounds like you were very clear about your desired style and were disappointed with the final result. We value your feedback and will use it to improve our services. We hope you'll give us another chance to provide you with a better experience.

Rated 5 out of 5 stars

Happy

Izzy styled my hair exactly how I wanted and it looked pretty

May 4, 2025
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Reply from Chatters Hair Salon - Kenaston

We're so glad to hear that you were happy with your hair styling experience. Izzy is a talented stylist and we appreciate you recognizing her skills. We hope to see you again soon.

Rated 5 out of 5 stars

Easy to book

Easy to book. Excellent stylist.

April 30, 2025
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Reply from Chatters Hair Salon - Kenaston

We're thrilled to hear you had a positive experience. We appreciate your kind words about our stylist.

Rated 5 out of 5 stars

Hair looks great and Natalia was able…

Hair looks great and Natalia was able to give my son helpful advice

April 29, 2025
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Reply from Chatters Hair Salon - Kenaston

We're thrilled to hear you had a positive experience! It's wonderful that Natalia was able to provide helpful advice for your son. We appreciate your kind words and hope to see you again soon.

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