I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
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See what reviewers are saying
Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you consistently have a great experience. Thank you for your positive feedback; we appreciate it.
Best Experience for A New Customer
My hairstylist, Erika was able to replicate exactly what I wanted and gave me advice on my hair style and how to style! I had an initial consultation to show her my ideas and I was able to be booked in the same day :)
June 8, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you had such a great experience! It's wonderful that the stylist was able to understand your vision and offer helpful advice. We appreciate you taking the time to share your positive feedback.
I love going to Stephanie
I love going to Stephanie! She's so sweet and easy going. She does a great job with cuts and colours.
June 5, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you love your visits! It's wonderful to know that you find your stylist sweet and easygoing, and that you're pleased with your cuts and colors.
Fabulous experience
Sophia followed my instructions (eg washing my hair after the cut instead of before and kept the original style ). She also provided suggestions when I didn’t know how much layering was appropriate for my frizzy and wavy hair.
May 31, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear about your positive experience! It's great to know the stylist listened to your preferences and offered helpful suggestions for your hair type. We appreciate you sharing your feedback.
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your experience. Thanks for your positive feedback!
Excellent Pixie style haircut
Amy cut my hair. She was percise and listened to what my concerns were. I came away with an excellent hair cut that's easy for me to style...because of the good cut.
May 31, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you sharing your experience! We're happy to hear that you received an excellent haircut and that our team member listened to your concerns. Thank you!
Stephanie you rock!
Stephanie you rock! Thanks for wonderful job curling my daughter’s very long hair for winter formal and grad leaving ceremony. It looked amazing!
May 23, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are so glad the hairstyle was amazing for the winter formal and grad ceremony. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that your son had a positive experience. Thank you for your feedback!
As always
As always, Amy makes you feel so welcome and is so easy to chat with. The time just goes so fast when I am there. I am always pleased with my experience.
May 28, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad you feel welcome and enjoy your time with us! We appreciate your kind words and are pleased you're always happy with your experience. Thanks for sharing!
Great vibe at this location
Amy was friendly and helpful, listening to my ideas and using her expertise to give me a great cut!
The staff have been really great with my daughter, they let her hold a mannequin head and Wendy has especially managed my wiggly child well. But the vibe of the staff is positive and relaxed.
May 22, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you enjoyed your haircut and found our team to be so accommodating! It's wonderful knowing that our positive and relaxed atmosphere made your visit a pleasant one. We appreciate you sharing your experience.
Amy totally understands how to cut…
Amy totally understands how to cut wavey/curly hair.
May 22, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had a great experience, thank you for your positive feedback!
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your review! We're glad to hear you had a positive experience, and look forward to your next visit.
Not very clean using the brush that was…
Not very clean using the brush that was full of another person hair in my head not going to go back there
May 9, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We sincerely apologize for the unpleasant experience you had. We take cleanliness very seriously and are disappointed to hear about this issue. We will address this with our team to ensure this doesn't happen again.
Awesome personality and well informed.
The person that helped me was very well informed and looked at me through my eyes.Inform me completelyWhat I can and cannot do. Very kind hearted definitely recommend him
May 14, 2025
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We are so happy to hear that you had a positive experience and that you found the person who helped you to be knowledgeable, compassionate, and helpful. We appreciate you taking the time to share your feedback.
Stephanie R
Stephanie R. Gave me excellent service. And very nice and gave me fully explanation and answered them. She also tells me about my hair and dos and donts. She also cut my hair and dry it to see if I liked the length or not. She also gave me tips how to make my hair have some volume as well. She's my main hairstylist for now till she doesn't work at Chatters
May 10, 2025
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We're thrilled to hear you had such a positive experience. It's wonderful to know you were so impressed with the stylist's knowledge, attentiveness, and willingness to go the extra mile to ensure you were happy with your service. We appreciate you taking the time to share your feedback.
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind review! We look forward to welcoming you back. :)
Stephanie is Awesome!
Stephanie is talented and always so nice and talkative during my appointments. I'm always super happy with my hair cut. Definitely recommend her!
April 30, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a positive experience! It's wonderful to know you appreciate the stylist's talent, friendly personality, and ability to create a great haircut. We strive to create a welcoming and enjoyable environment for all our clients, and we're thrilled you feel that way. We're lucky to have such talented stylists on our team!
Amy is amazing
Absolutely fabulous. Amy is the greatest. Always listens and cares about what u ask for.
April 20, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a positive experience! We strive to provide excellent service and appreciate your kind words about Amy. We're glad she was able to listen to your needs and provide the care you were looking for.
It was great
It was great, Amy listened to what I wanted and it was a great experience!
April 24, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you had a great experience! We strive to provide excellent customer service and are thrilled that Amy was able to meet your needs.
Wendy is very attentive to detail
Wendy is very attentive to detail, and took my concerns of my fine hair into account in the styling of my hair. She is very pleasant and easy to talk to as well.
April 24, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are so glad to hear that you had a positive experience with Wendy. We appreciate you taking the time to share your feedback. We strive to provide our customers with a personalized and enjoyable experience, and we are thrilled that Wendy was able to meet your needs.
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