Chatters Hair Salon - Square One Reviews 739

TrustScore 4.5 out of 5

4.7

100 City Centre Drive, #1-819, L5B 2C9 Mississauga, ON, CA


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Rated 5 out of 5 stars

Denisa has been amazing every time I've visited. She is incredibly talented, welcoming, and always makes the appointment such a positive experience. She takes time to listen, gives honest advice, and... See more

Rated 3 out of 5 stars

Client's neck felt sore afterwards. Stylist should communicate with client while shampooing hair in basin - for e.g., asking client to raise head or informing client instead of lifting it without warn... See more

Company replied

Rated 5 out of 5 stars

Denisa is absolutely the best. I really look forward to getting my hair done by Denisa. She is so incredibly talented and her passion for hair really shines. I know I will ALWAYS walk out of Chatte... See more

Company replied

Rated 5 out of 5 stars

I've been searching for a stylist who truly understands my taste for years — and I finally found that at Chatters. Mhia did an amazing job with my hair! I walked in feeling so self-conscious and unhap... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 100 City Centre Drive, #1-819, L5B 2C9, Mississauga, ON, Canada

  • +1 905-566-9609

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Horrible Haircut, $100 Wasted

I’m honestly heartbroken and so disappointed with our experience at Chatters Hair Salon in Square One. I booked a haircut for my daughter and specifically asked for a senior stylist because her long, beautiful hair means so much to her. We even showed the stylist a clear picture of what we wanted, something simple, nothing complicated.
But what we got was nothing like the picture. The stylist cut my daughter’s hair way too short, completely ignoring our request. It felt like she just did whatever she wanted or whatever she knew how to do. Watching my daughter’s face when she saw her hair was absolutely devastating. No parent should have to see their child so upset over something that could have easily been avoided with a little care and attention.
And to charge us $100 for this awful experience was just adding insult to injury.
I would never recommend this place to anyone for a haircut. Maybe they have good stylists, but the one we had clearly wasn’t one of them. I wish we had gone anywhere else. Such a terrible, disappointing experience.

May 30, 2025
Unprompted review
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Reply from Chatters Hair Salon - Square One

Enchanted Petals,

We're truly sorry to hear about the disappointing haircut experience your daughter had. We understand how upsetting it must have been when the result wasn't what you asked for, especially after showing the stylist a picture and requesting a senior stylist. We appreciate you bringing this to our attention, and we'll be looking into what happened to ensure we maintain the quality our clients expect. Thank you for your feedback and feel free to contact in salon at 905-566-9609.

Rated 5 out of 5 stars

Andy is truly the best

Andy is truly the best. I will never go anywhere else. Always a good experience and always leave happy after my appointment.

May 30, 2025
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Reply from Chatters Hair Salon - Square One

Maria Castillo,

We are happy to hear that you consistently have a good experience. It's wonderful to know you always leave happy after your appointments. Thank you for your positive feedback!

Rated 5 out of 5 stars

My first time here for wash and style…

My first time here for wash and style and left with complete satisfaction. I would highly recommend this place. Mhia’s service was excellent.

May 27, 2025
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Reply from Chatters Hair Salon - Square One

We're so glad you were completely satisfied with your first wash and style! We appreciate your recommendation and are happy that you had an excellent experience.

Rated 5 out of 5 stars

The understanding

The understanding, care and patience CHATTERS gives the client is unmatched anywhere. I have now referred many individuals through networking. Highly recommended establishment.

May 26, 2025
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Reply from Chatters Hair Salon - Square One

We appreciate you sharing your positive experience! It's wonderful to hear that our understanding, care, and patience have made a difference. We're grateful for your referrals and recommendation.

Rated 3 out of 5 stars

I’ve been going to Chatters for years

I’ve been going to Chatters for years, but this experience was truly disappointing. The stylist just asked what length and what I wanted at the front—no effort to understand what kind of look would suit or uplift me. It felt rushed, like he just wanted to get it over with. I spent a year growing my hair, and now I’m left with a terrible cut that doesn’t even look good. Heartbroken.

May 24, 2025
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Reply from Chatters Hair Salon - Square One

We're sorry to hear about your disappointing experience. We understand how upsetting it is to have a haircut you're not happy with, especially after growing your hair for a year. We appreciate your feedback and will address your concerns to improve our service.

Rated 1 out of 5 stars

The worst of all hairsalon that I have…

The worst of all hairsalon that I have been, no professionalism. Will never recommend anyone to this salon,

May 22, 2025
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Reply from Chatters Hair Salon - Square One

We regret that your experience did not meet expectations. We appreciate your feedback and will address your concerns to improve our service.

Rated 5 out of 5 stars

Color Experts and Warm People

I always book with Andy. For sure he has lots of customers, so, I know that he hasn't memorized my color. Yet, Andy knows how to match my color just by looking at my hair. It amazes me every time. Yep, he knows his stuff ;)

Also, Mia is so very welcoming. I love how she assists Andy when he's so busy.

May 4, 2025
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Reply from Chatters Hair Salon - Square One

We're glad you enjoyed your experience! We appreciate you mentioning the color matching and assistance provided. It's wonderful to know that you feel so welcomed. Thank you for your positive feedback!

Rated 5 out of 5 stars

great service

great service, skilled stylists, and a welcoming atmosphere.

May 18, 2025
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Reply from Chatters Hair Salon - Square One

Sasitha Sathasiva,

Thank you for your kind review! We are delighted to hear you enjoyed your experience with us. We strive to provide excellent service and a welcoming atmosphere for all our clients.

Rated 5 out of 5 stars

Flawless result, Expert Care

Denisa's work is truly professional—she's an expert in her craft! I love her approach; she takes the time to understand what you want with your hair and discusses it with you. The results are absolutely fantastic! I couldn't be happier. Not only is she incredibly talented, but she's also stunning and unbelievably kind!

May 16, 2025
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Reply from Chatters Hair Salon - Square One

Melody Sim,

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had such a positive experience with Denisa. It's wonderful to know that she took the time to understand your needs and preferences, and that you're happy with the results. We're proud to have such talented and dedicated professionals on our team.

Rated 5 out of 5 stars

Lighter, Healthier, Happy!

My hair feels lighter, healthier and my curls came back. I needed a refresh and I wanted a change, and I love the cut, I love the bangs I feel like they give everything shape. I'm really happy with it.

May 15, 2025
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Reply from Chatters Hair Salon - Square One

We're thrilled to hear you're so happy with your new look! It sounds like you've achieved the refresh you were hoping for, and we're delighted that you love your new cut and bangs. We appreciate your kind words and are glad we could help you feel confident and beautiful.

Rated 5 out of 5 stars

Friendly, on time , professional,

Friendly, professional, on time

May 8, 2025
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Reply from Chatters Hair Salon - Square One

We appreciate your kind words! We strive to provide excellent service and are glad you found our team friendly, professional, and punctual.

Rated 5 out of 5 stars

Cindy is great

Cindy is great! She listens, has great ideas and is an amazing stylist. Always a great experience.

May 14, 2025
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Reply from Chatters Hair Salon - Square One

We're so happy to hear you had a great experience! We appreciate your kind words about Cindy. We strive to provide excellent service and we're thrilled you enjoyed your visit.

Rated 5 out of 5 stars

I got a really nice hair colour and…

I got a really nice hair colour and cut… I look so stylish .. thank you!!!

May 6, 2025
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Reply from Chatters Hair Salon - Square One

Nida Wasti,

We're so happy to hear you're loving your new look! It's wonderful to know you're feeling stylish and confident. We appreciate your kind words and hope you continue to enjoy your new hair.

Rated 5 out of 5 stars

Review my experience

The people there were very nice especially Rebekah she is smart and knows what to do.. she did for me exactly as I want…. thank you 🙏🌷

May 7, 2025
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Reply from Chatters Hair Salon - Square One

Khalida Alani,

We're so happy to hear about your positive experience! It's wonderful to know that you were well taken care of and that you were pleased with the service you received. We appreciate your kind words about Rebekah and her dedication to providing excellent customer service.

Rated 4 out of 5 stars

Loved the Hair, Surprised by the Price

I recently booked an appointment with Priscilla back in March at the Square One location for my first-ever balayage, using a 50% discount card I had. Priscilla did an amazing job—I absolutely loved how the color turned out! The shades were beautiful, and I received so many compliments from friends. I truly loved my hair! However, I was surprised by the cost. I ended up paying around $300 before tax and tip, and was told that this already included the 50% discount. This was confusing, as I was initially told the full price would be $300 before the discount. I’m not sure if something changed during the coloring process or if additional services were added, but I was a bit disappointed by the final price—especially since I expected Chatters to be more affordable. In hindsight, I should have asked for a detailed breakdown of the charges. Lesson learned for next time.

March 22, 2025
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Reply from Chatters Hair Salon - Square One

Linda,

We appreciate you taking the time to share your experience. We're thrilled to hear that you were happy with Priscilla's work and the beautiful color she achieved. It's wonderful that you received so many compliments from your friends!

We understand your surprise regarding the final cost. We strive to provide clear and transparent pricing, and it seems there may have been a misunderstanding in this instance. We're sorry for any confusion this caused. It's always a good idea to ask for a detailed breakdown of charges before any service, and we encourage you to do so in the future.

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